Gear4music Reviews 

Quickly delivered, great quality, no complaints

Details later.

Seamless online product delivery

I got great feedback on the availability of the product (was in backorder). When it was available it was shipped quickly and well packaged.
All custom duties and import from UK (to NL) is handled by Gear4Music so you don't have to be afraid of any additional costs.
I will buy again at this shop.

I paid £7 extra for fast delivery and on the day of delivery all I get from the carrier which is DPD was we have an unexpected issue. That’s all the sms messaged and emailed me. I’m not saying it’s gear4musics fault but from what I’ve read DPD are one of the worse for delivering parcels. They have not given me any more information about my parcel and or won’t. It’s ridiculous. And when I tried to get a hold of them all they said was when it’s on its way I’ll get an e-mail no indication to when it’s due or what the “unexpected issue” was.

After reading all these reviews I clearly have been mugged right off.

If you want to keep your money in your bank account AVOID AVOID AND AGAIN AVOID!

Unacceptable Wait Time and Lack of Transparency with Gear4Music.nl’s USB Order
Absolutely avoid ordering from them if you need a USB key quickly and appreciate clear communication!
Here's why my experience was terrible:
* Uninformed 3-Week Wait: I placed an order for a single USB key on the Dutch website, with no indication it would take 3 weeks to arrive. The misleading email promised delivery by 31/05/24, which was still an unreasonable wait for a single item.
Nowhere on the website did it state the USB key wouldn't be shipped from within the Netherlands. This crucial information could have helped me avoid the long wait.
* Forced to Wait: The lack of a clear cancellation option left me stuck waiting for the incredibly slow delivery.
* No Tracking: The chosen "delivery option" (which I believe was misrepresented) offered no tracking information, leaving me completely in the dark about the status of my order.
* Slow Refund: After finally waiting 3 weeks, they agreed to a refund, but it can take an additional 5 days to receive my money!
This entire experience was frustrating and unacceptable. Look elsewhere if you value clear communication and prompt service.

I placed an order which was supposed to arrive 3 or 4 business days later.
Their selected courier - DPD - apparently messed it up and after half a dozen 'There's a delay with your parcel at our sortation facility' they sent it back to Gear4music, without any reason why.

I ordered for quite some money from Gear4music last couple of months but the customer service apparently didn't care.
So I asked for an explanation / compensation, got none.
Instead of making it an express delivery (and let DPD pay for that as it was their mistake), I got a delivery estimate for another 2 weeks.

So I cancelled the order and requested for my money back.
I had to check myself if it was done, I didn't get any update about the status.
They could have had a returning customer who buys regularly but apparently chose not to.

I'll give 2 stars because previous orders went better.
But chances are very slim I'll order from them again.

Behringer Edge in stock, everywhere else sold out. Ordered 6pm on Thursday, arrived by 11am Friday!

Great service thank you!

Fast, efficient and competitively priced.

Warning to all owners of valuable musically equipment think of selling/ trading steer clear of cowboys. Recently had Fender twin amplifier damaged beyond repair by their 'safe and reliable collection service' for details and photos contact. They refuse any liability?

I’m happy with my gear and the way your company is handling customers, especially with such great hardware and service as yours! 😎

Great product, for a great price. Delivery was fine.

Great overall experience
Good UX on the website and follow-up emails. Prompt delivery right on time!
I am super happy with those amazing Tannoy speakers. Very clear in the middle/upper range, perfect for vocals.
Dynamic and deep bass. I've plugged them to my tv with a Denon mini amp and they deliver clear and deep sound in any scene. LOUD!

Price was the lowest in the EU and delivery was vert fast to the Netherlands. My guitar was shipped from Germany so I had no extra VAT costs

UPD 28/2/2024:

Sent the money a day after I published my review, which is nice, but should never have taken so long. BTW they used one of the methods I had suggested earlier to eventually pay me. The manager I spoke to also apologized.

After a few months of studying in Sweden I traded in my guitar through gear4music.se. I filled out a contract that asked me for my bank details including IBAN. They got my instrument, but now they are saying that in order to get my money, I need to have a Swedish bank account in my name. This fact is not stated anywhere in the trade-in T&C, moreover, they don't even use IBAN in Sweden, and the form I filled in at the beginning asked for an IBAN number. Now I have been exchanging emails with them for a few months and all they are saying is "We can't transfer your money to you, let us know if you need help with anything else". So basically they stole my guitar. I would avoid dealing with this dishonest company in the future.

Everything is perfect

I ordered a guitar from this shop and it was delivered very quickly. It is a very beautiful instrument. 5 stars!

Ordered a guitar body to be delivered at my home adress they adressedvit to a pickup point I complained about this so they cancelled my order and refuse to sell anything to me again saying that I was abusive to there staff not true .I would never attempt to buy anything from them again

I have ordered digital piano, stand and bench on 16 Jan 2024 with mentioning estimated delivery date 26-29 Jan 2024. However, then it postponed to first 8 March 2024, and now 11 March 2024. And there is no explanation or any alternative solutions. And their phone number can not be reachable. It is a huge disappointing from my side since it is supposed to be my daughter birthday gift.