Grace Removals Group - Perth Reviews 321

TrustScore 5 out of 5

4.8

236 Berkshire Road, 6058 Forrestfield,, WA, AU


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Rated 5 out of 5 stars

Great from delivery through collection of packing materials (we moved from overseas, so they were our local contact at delivery, Grace Perth) Delivery team moved through everything in no time and wi... See more

Rated 5 out of 5 stars

Amazing service and very friendly and efficient delivery of all our boxes and possessions. Made the process really easy and stress free and both even gave the dog attention to which he loved. Thanky... See more

Rated 5 out of 5 stars

We have just had the boys complete our uplift for a move to NZ. So far everything has gone very well. Peter in Sales was lovely to deal with and gave us confidence to go with the company. The moving... See more

Rated 3 out of 5 stars

Personally we had a stressful experience with Grace. Our movers arrived mid-day as they had a delivery before us. Grace lacked communication. Our move was an all day move, and we still spent driving... See more

Company replied


Company details

  1. Removals company
  2. Logistics service
  3. Shipping service

Written by the company

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Contact info

  • 236 Berkshire Road, 6058, Forrestfield,, WA, Australia

  • 1300725991

4.8

Excellent

TrustScore 5 out of 5

321 reviews

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Rated 5 out of 5 stars

Great service and excellent move

Great service and excellent move. Very quick and easy from Perth to Victoria!

27 May 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Dale and Roxy,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Second time we have used Grace Removals…

Second time we have used Grace Removals and once again a great service.
Reasonably priced, communication great and the team at the house were so friendly and helpful
Keep up the great work

25 May 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Delano,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Grace team on the Sunshine Coast were…

Grace team on the Sunshine Coast were very helpful and easy to deal with.
My main issue is with the high cost of insurance that really increases the cost of the move and the inability to have a low value basic cover.
Their labels were very hard to remove, they stick on to every thing. I had the their team pack every box and did an amazing job with no issues l think they must have used a complete forest with the amount of paper used. All the furniture was also in plastic wrap. The Perth team were also very good and unloaded my goods with no major issues. Their team kept in contact throughout the process and will be collecting their boxes and packaging materials when requested.
I would be happy to use them in the future.

23 May 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Graham,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Outstanding service all round.

Outstanding service all round.

12 May 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Walter and Rene,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Amazing service. Can’t fault Grace

From quoting, to packing to unpacking, we can’t fault Grace at all. Daniel was expectational - very professional, helpful and had great communication. The 3 guys who loaded our container were amazing. They worked so hard and were very friendly. Same with the 2 guys on the other end. Lovely, up for a chat and were so understanding with 2 kids running around (they even ended up playing tag!) We would definitely use Grace again and will be recommending to friends and family. Thanks again

8 May 2024
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Reply from Grace Removals Group - Perth

Dear Erin,

We’re glad you enjoyed moving with Grace. Thank you for providing us with feedback. Be sure to let us know if there’s anything we can do to make moving with Grace an even better experience.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

It was just easy for me to sit back n…

It was just easy for me to sit back n let your staff handle it all. They were very professional and quick n thorough. Couldn't have asked for a better crew even though 1 of them had problems with his phone dud to Optus outage!!

2 May 2024
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Reply from Grace Removals Group - Perth

Dear Dianne,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Rated 3 out of 5 stars

People good, be careful about the quote

The subcontractors were good people. Effective and efficient.

I suggest you seek absolute clarity of what you have been quoted. Specifically how many people will turn up and for how long. I was quoted 18 hours, paid 18 hours and only received 12 hours. This is a massive profit margin and Grace wouldn’t budge because it was a ‘fixed quote’, and then they said it was about the cubic metres. I felt ripped off.

19 February 2024
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Reply from Grace Removals Group - Perth

Dear Sam,

Thank you for taking the time to review our service. We appreciate your feedback.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great moving with Grace

Our team of Carl, Winton and Liam were great! They were professional and nothing was too much trouble. I will be recommending Grace to family and friends.

10 April 2024
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Natalie,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Fast and cheap price

Fast, professional service and very cheap price compared to other companies. I have moved house many times and this is the first time I have been surprised by the professionalism and enthusiasm of this Grace company.
Thank you Grace Removal team. Choose Grace Removal and you won't have to worry about anything

3 April 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Lan Mai,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Move from Perth to Brisbane

Move from Perth to Brisbane was impeccable and hassle-free at both ends. Both managers and movers were very professional, courteous and friendly.

29 March 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear NARAYANASWAMY,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Perth to Adelaide

Quick, efficient and professional. Made our move from Perth to Adelaide easy. Would use again. 10/10

19 March 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Richard,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 4 out of 5 stars

Highly recommend

The move from Perth in Australia to Trieste in Italy went very smoothly thanks to Grace removal. From the start to the end organisation was easy and communication was very efficient. All the content of the container arrived in good order. We definitely would recommend Grace for a relocation and would use it again.

13 February 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Monika,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

I would highly recommend Grace for not…

I would highly recommend Grace for not only being promp & pleasant when I was getting a quote from Newcastle NSW, right down to packing up and more so the delivery, so prompt & nothing was a problem & they went beyond what they had to do on such a very very hot day.

1 February 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Suzzane,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 2 out of 5 stars

Disappointing Experience

Initial involvement with Grace sales consultant was very professional - She was very helpful and flexible - but all downhill from there. On the day of pickup, removal staff were rude, unprofessional and careless with my belongings. On arrival at my destination, boxes were squashed and ripped. Very disappointed with the whole experience. I would not recommend this company.

13 January 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Heather,

Thank you for getting in touch with us. We’re sorry to hear that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and Grace representative will be in touch with you to follow up.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Only good

Only good. No effort too much and no breakages.

5 January 2024
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Stella,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Brilliant Experience

Wow such a brilliant experience with our uplift! Kerry was so helpful communicating with us about our booking. Jordan packed all our items and he was fast and fantastic. Then James and Unjah came and collected our belongings and they were amazing! They worked so hard and were super helpful with the whole process. Ensuring we filled our allocated space helping us pack extra items. I cannot rate them more highly. Thank you so much for your amazing work ethic and customer service could not recommend them more highly.
Thank you so much!
Amy & Errol

4 January 2024
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Amy,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

We moved from Australia to France in…

We moved from Australia to France in July. The packing team was incredibly efficient and professional. All our items arrived safely including a 55 inches TV! The delivery team in France was on time and also incredibly efficient and professional. No hesitation in recommending Grace.

15 July 2023
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Christophe and Madeleine,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Friendly service all the way with GRACE REMOVALS

Fantastic services given by all concerned
Right from the first phone call to the very and with the friendly, jovial delivery guys
THANK YOU FOR A FABULOUS SERVICE

29 November 2023
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Wendy,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

We had excellent service from Grace…

We had excellent service from Grace Removals. All calls were answered or returned and questions answered. We were consistently kept in the loop. Our stuff arrived as planned. Highly recommended.

7 December 2023
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Annarosa,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Catherine,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

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