Grace Removals Group - Perth Reviews 318

TrustScore 5 out of 5

4.8

236 Berkshire Road, 6058 Forrestfield,, WA, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Great from delivery through collection of packing materials (we moved from overseas, so they were our local contact at delivery, Grace Perth) Delivery team moved through everything in no time and wi... See more

Rated 5 out of 5 stars

Amazing service and very friendly and efficient delivery of all our boxes and possessions. Made the process really easy and stress free and both even gave the dog attention to which he loved. Thanky... See more

Rated 5 out of 5 stars

We have just had the boys complete our uplift for a move to NZ. So far everything has gone very well. Peter in Sales was lovely to deal with and gave us confidence to go with the company. The moving... See more

Rated 3 out of 5 stars

Personally we had a stressful experience with Grace. Our movers arrived mid-day as they had a delivery before us. Grace lacked communication. Our move was an all day move, and we still spent driving... See more

Company replied


Company details

  1. Removals company
  2. Logistics service
  3. Shipping service

Written by the company

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Contact info

  • 236 Berkshire Road, 6058, Forrestfield,, WA, Australia

  • 1300725991

4.8

Excellent

TrustScore 5 out of 5

318 reviews

5-star
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Rated 5 out of 5 stars

Great experience

Great experience - on time, courteous and friendly on both ends. Excellent

10 November 2023
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Michael,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Couldn't have had a better experience

Couldn't have had a better experience. Everyone I dealt with was so friendly and professional. Pick up and delivery happened exactly when advised. Delivery of 2nd hand boxes beforehand and offer of collection of those after was definitely not something I expected. Everything arrived undamaged, even stuff I probably could have packaged better. One very happy customer. 😀

30 October 2023
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Reply from Grace Removals Group - Perth

Dear Lauren,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Very professional

29 October 2023
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear John,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Excellent service 11/10 rating

Excellent service 11/10 rating. I would recommend them for efficient and polite service.

25 October 2023
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Yvette,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Made easy!

Made easy!
Everyone was extremely helpful to deal with and flexible
And the removalist nothing but respect for my belongings

4 October 2023
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Sunnye,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Patience

Everyone was friendly and strive to help in difficult situations.

They never lost patience.

I appreciated everyone's input to make my move from WA to Victoria as smooth as possible.

25 September 2023
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Reply from Grace Removals Group - Perth

Dear Trudie,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Everyone was very efficient and…

Everyone was very efficient and reliable. They made my move so much easier.

23 September 2023
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Lorna,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace removals

Grace removals, are a top notch company for your move. They are supportive, friendly and professional. I have used them 3 times now and would recommend them over any other company

14 August 2023
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Linda,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

First Class Service from Quote to Delivery.

The service was first class form quote, prepack to pick up and delivery. The team went out of their way to help me on a very cold and wet day ensuring everything was kept dry from the elements.

9 August 2023
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Blair,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service. From original quote to pick up and delivery, the way they pack electronics and furniture, etc. Good work team Grace.

10 August 2023
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Reply from Grace Removals Group - Perth

Dear Perth,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Grace were awsome

We used Grace for our 6th interstate move, WA to Tas. By far the best service, team at both ends friendly and polite, excellent packing and unpacking with no lost or broken items or any damage what so ever.

3 August 2023
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Reply from Grace Removals Group - Perth

Dear Rk,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Best removal company

From pickup to delivery everything was perfect, professional, smooth without any issues. Great price as compare to other removal companies. I would highly recommende grace removals.

2 August 2023
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear A Kaur,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Communicated clearly through email to…

Communicated clearly through email to us each step
of clearing our goods. Provided very good service through their staff. Excellent service from their couriers
during transporting and delivering of our goods.

12 July 2023
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Eric,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

First Class Service.

The whole experience from quote, packing, pick-up to delivery was a smooth and stress free experience.
We couldn't have asked for more.

12 July 2023
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Ron and Joyce,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

The Australian crew have been really…

The Australian crew have been really great to deal with, Damien C and Kurtis C were fast, friendly and super helpful in delivering and unpacking our belongings.
A completely different experience compared to your crown counterparts in NZ.

4 July 2023
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Emma,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Brisbane to Perth

We moved from Brisbane to Perth, totally recommend you have them do packing / unpacking, removed most of the stress that we would otherwise had endured, Brendon (“Oz-pro”) was great and the team in Perth (James, Angus and Nial) where top rate, thanks team 👍🏽

27 June 2023
Unprompted review
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Linz,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Consistently reliable.

Have used Grace a number of times and they are always on time, efficient and show great care.

1 July 2023
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Rosemarie,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from the initial consultation with Dan followed by true professionalism when loading our furniture and boxes into the containers all the way to the delivery of our gear which arrived with no issues. Would definitely utilise the services of Grace again and highly recommended them.
Thanks

11 June 2023
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Bill,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

Great communication

Great communication.
Friendly no - fuss service.
On time. Carefully packaged and handled. Very happy.

30 June 2023
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Jenny,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Rated 5 out of 5 stars

This is why you go with the best!

We had an excellent professional consult months in advance. The services on offer cater to every requirement. When things didn't go to plan with a very difficult 10 seater marble table that weighed a tonne, the team at Grace were on the ball with alternative solutions in the nick of time. They were courteous, helpful and very quick. I have moved many times and this by far was my most efficient experience.

29 June 2023
Grace Removals Group - Perth logo

Reply from Grace Removals Group - Perth

Dear Gabrielle,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

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