I have been struggling with my hearing tech set ups for many years. I felt wary about travelling for this essential care but after my appointment with Matthew, can only say I wish I had done it sooner... See more
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Review summary
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Excellent care from Harley Street Hearing. I came away from the first appointment with full knowledge of the mechanics of hearing loss and the available support devices to choose from. After a full di... See more
Company replied
Another great appointment at Harley Street Hearing. A lovely young man, Jordon, listened and understood any problems I had and gave brilliant advice. Yet again a first class service. Why go anywhere e... See more
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Absolutely an efficient service I received at Harley street. From the reception staff to the mould collecting staff and even payment staff, they were all fantastic. Firstly, the booking experience was... See more
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Company details
Written by the company
We are London’s leading independent hearing clinic and have been established on Harley Street for over 25 years. At our Harley Street Hearing clinic we know that customer care is fundamental to a successful audiology clinic. As hearing aid specialists we understand that having a hearing loss can be isolating and difficult to accept so we treat all our patients with care and understanding. So whether you require a Hearing Test or Consultation, a trial of new Hearing Aids, Hearing Aid Repairs, Hearing Therapy for Tinnitus, Instant Ear Wax Removal by Microsuction or Irrigation, Auditory Processing Disorder (APD) Treatment, Hearing Tests for Children, Audio Vestibular (Balance) Diagnostics or Custom Hearing Protection for Sleeping, Swimming, Music, Leisure Shooting, Custom Earphones, Presenter Earpieces, or In-Ear Monitors, we're here to help. We are also Musicians’ Hearing Services and provide hearing protection and advice for the UK entertainment industry. With Help Musicians UK and the Musicians’ Union, we provide musicians in the UK affordable access to our specialist service. Harley Street Hearing - the home of independent audiology in London.
Contact info
2 Harley Street, W1G 9PA, London, United Kingdom
- 02074861053
- info@harleysthearing.co.uk
- harleysthearing.co.uk
4.9
Excellent
579 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Had a wonderful annual review with…
Had a wonderful annual review with Fiona. Set me back on track with my cleaning regime. Informative and professional.
7 July 2025
Unprompted review
Reply from Harley Street Hearing
Thank you for your review.
Absolutely fantastic!
8 July 2025
Unprompted review
Reply from Harley Street Hearing
Thank you for your fantastic review Julie
Appointment was on time. Assessment was thorough and reassuring
Appointment was on time. Audiologist Larissa Pillay was friendly and professional. Examination and assessment were thorough. She took time to answer all questions and reassured me about condition and advice moving forward. Would recommend Harley Street Hearing.
8 July 2025
Unprompted review
Reply from Harley Street Hearing
Thank you for your review and recommendation Kevin. Delighted you had such a good appointment with Lerissa.
Reply from Harley Street Hearing
Thank you for your review Patrick.
Exceptional service and attention to…
Exceptional service and attention to detail. The Harley Street Hearing team is so well organised and attentive even proactively sending reminders to make annual appointments. They have a good grasp of history and background so are always well prepared. Matthew Allsop is a super knowledgeable audiologist, most obliging, patient and a true pleasure to deal with.
30 June 2025
Unprompted review
Reply from Harley Street Hearing
Thank you Achilles. So pleased you have taken the time to relay your thoughts on your service with Harley Street Hearing and Matthew Allsop. We look forward to seeing you again.
Fantastic service
Fantastic service, saw me the same day and sorted my blocked ear, would recommend to everyone!!
30 June 2025
Unprompted review
Reply from Harley Street Hearing
Thank you Laura, we're delighted with your recommendation and are so pleased you had fantastic service with Harley Street Hearing.
A rerally wonderful experience
A rerally wonderful experience thanks to the lovely Jordon who made the whole appointment helpful, reassuring and professional.
23 June 2025
Unprompted review
Reply from Harley Street Hearing
Thank you Richard for taking the time to leave this review for Jordon. So pleased you had a wonderful experience.
Great Service
A very thorough and professional service . Great audiologists who are always helpful and polite
27 June 2025
Unprompted review
Reply from Harley Street Hearing
Thank you for your review PK. Delighted you are happy with our service.
Prompt appointment
Prompt appointment, very polite and well explained audiology tests.
25 June 2025
Unprompted review
Reply from Harley Street Hearing
Thank you for your review Stephen. So pleased you had such a positive experience with Harley Street Hearing and Musicians' Hearing Services.
Haven’t received my products and no response…
The appointment itself was fine, but I was told it will take around 3 weeks to receive my custom ear plugs. It’s now been over 4 weeks and I haven’t heard anything about delivery. I have tried to contact them but heard nothing back. Currently feeling quite frustrated that their communication post appointment has been incredibly poor.
**updated in response to reply: I was quoted 3-4 weeks as I specifically asked whether they would arrive in time for a concert I was due to attend. But I'm happy to hear they'll be arriving soon.
21 May 2025
Unprompted review
Reply from Harley Street Hearing
Thank you for your feedback Animesh, and we sorry to hear you’ve been feeling frustrated.
We've looked into your order and can confirm that the turnaround time for ACS custom plugs is five weeks (excluding Bank Holidays), which was noted at your appointment. We also wanted to reassure you that we have checked with ACS and your earplugs are now on their way to us and are due to arrive tomorrow, therefore we will get these posted out to you as soon as possible.
We're sorry if you've had difficulty reaching us – we’ve checked our email systems and haven’t been able to trace a message from your address, but we’ll always do our best to respond promptly if you try again or call us directly.
Thank you again for your patience and for choosing Harley Street Hearing. If there’s anything else you need in the meantime, please don’t hesitate to get in touch.
great experience and specialist
4 June 2025
Unprompted review
Reply from Harley Street Hearing
Thank you for your review David. Glad you had such a great experience with Harley Street Hearing & Musicians' Hearing Services.
Excellent service
Excellent. Friendly, thoughtful staff. Procedure carried out gently and effectively. Good advice on ear care too
18 June 2025
Unprompted review
Reply from Harley Street Hearing
Thank you George. We really appreciate patient feedback.
Matt Frost was incredibly helpful
Matt Frost was incredibly helpful, and the all round service at Harley Street hearing was amazing. Will definitely go back, and would highly recommend.
20 June 2025
Unprompted review
Reply from Harley Street Hearing
Thank you for your high recommendation Jane. Pleased you had such a good experience at your appointment Matt Frost.
Great service.
Great service
Efficient booking; pleasant reception; efficient and friendly audiologist.
16 June 2025
Unprompted review
Reply from Harley Street Hearing
Thank you for your lovely review Chantal
Excellent
Excellent service. Really looking forward to receiving my hearing protection!
13 June 2025
Unprompted review
Reply from Harley Street Hearing
Thank you for your review Kendra. Send us an image when you get them @musicianhearing
Wow Roisin is amazing
Wow ! Not a nice series of tests but what an amazing lady !! 100 out of 100 to Roisin ! Well done ! For a very nervous patient with severe dizziness I became upset and panicky .. without Roisin’s skills both clinically and psychologically I would no way have completed these tests .Roisin is calming caring patient gentle and very kind .Im sorry I was such a nightmare … many many thanks to this wonderful lady !
11 June 2025
Unprompted review
Reply from Harley Street Hearing
What a wonderful review. Very much appreciated, I've passed your lovely comments onto Roisin.
Excellent attention from friendly and…
Excellent attention from friendly and professional staff
4 June 2025
Unprompted review
Reply from Harley Street Hearing
Thank you for taking the time to write such a lovely review David.
Client Attentive
Matt Frost was excellent in every way- attentive and skilled. Excellent experience overall.
30 May 2025
Unprompted review
Reply from Harley Street Hearing
Thank you N Webber for such a lovely review for Matt Frost.
Prompt and professional
Prompt, professional care that went the extra mile to ensure all aspects of a consultation were covered….
28 May 2025
Unprompted review
Reply from Harley Street Hearing
Thank you for taking the time to write a review Tim. So pleased you had an enjoyable experience at Harley Street Hearing.
Knowledgeable and kind staff
Knowledgeable and kind staff. Everything worked smoothly and I felt well looked after.
23 May 2025
Unprompted review
Reply from Harley Street Hearing
Lesley thank you for leaving such a positive review. From the team at Harley Street Hearing.
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