Harley Street Hearing Reviews 

580
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, kind, and knowledgeable, making them feel at ease. The service is frequently described as efficient, thorough, and exceptional, with many appreciating the detailed explanations and personalized care. Many people found the products and adjustments significantly improved their hearing, leading to life-changing results and increased confidence. Reviewers consistently report a warm and welcoming environment, feeling valued and reassured throughout their appointments. Many express long-term satisfaction and a strong intention to return, highly recommending the company for its outstanding care.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, kindness, and... See more

Service

Customers consistently note positive experiences with service, describing it as highly professional, caring,... See more

Product

Consumers find the product to be life-changing, with many expressing gratitude for the significant... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction with the... See more

User experience

Customers report positive experiences with user experience, often highlighting the calm, clear, and gentle... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been struggling with my hearing tech set ups for many years. I felt wary about travelling for this essential care but after my appointment with Matthew, can only say I wish I had done it sooner... See more

Company replied

Rated 5 out of 5 stars

Excellent care from Harley Street Hearing. I came away from the first appointment with full knowledge of the mechanics of hearing loss and the available support devices to choose from. After a full di... See more

Company replied

Rated 5 out of 5 stars

Another great appointment at Harley Street Hearing. A lovely young man, Jordon, listened and understood any problems I had and gave brilliant advice. Yet again a first class service. Why go anywhere e... See more

Company replied

Rated 5 out of 5 stars

Absolutely an efficient service I received at Harley street. From the reception staff to the mould collecting staff and even payment staff, they were all fantastic. Firstly, the booking experience was... See more

Company replied


Company details

  1. Audiologist
  2. Diagnostic centre
  3. Hearing aid repair service
  4. Hearing Aid Shop

Written by the company

We are London’s leading independent hearing clinic and have been established on Harley Street for over 25 years. At our Harley Street Hearing clinic we know that customer care is fundamental to a successful audiology clinic. As hearing aid specialists we understand that having a hearing loss can be isolating and difficult to accept so we treat all our patients with care and understanding. So whether you require a Hearing Test or Consultation, a trial of new Hearing Aids, Hearing Aid Repairs, Hearing Therapy for Tinnitus, Instant Ear Wax Removal by Microsuction or Irrigation, Auditory Processing Disorder (APD) Treatment, Hearing Tests for Children, Audio Vestibular (Balance) Diagnostics or Custom Hearing Protection for Sleeping, Swimming, Music, Leisure Shooting, Custom Earphones, Presenter Earpieces, or In-Ear Monitors, we're here to help. We are also Musicians’ Hearing Services and provide hearing protection and advice for the UK entertainment industry. With Help Musicians UK and the Musicians’ Union, we provide musicians in the UK affordable access to our specialist service. Harley Street Hearing - the home of independent audiology in London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

580 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(580)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knowledgeable and kind staff

Knowledgeable and kind staff. Everything worked smoothly and I felt well looked after.

23 May 2025
Unprompted review
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Reply from Harley Street Hearing

Lesley thank you for leaving such a positive review. From the team at Harley Street Hearing.

Rated 5 out of 5 stars

Excellent ear wax removal

One of my ears had become completely blocked with earwax, which had reduced my hearing considerably from that side. I tried using Earol for five days, but unfortunately, I was unable to clear the blockage. I did some research online and found Harley Street Hearing, which had a lot of positive reviews. I contacted them and was able to book an appointment on the same day.

The consultation and microsuction treatment only took a few minutes because I had been using Earol prior to soften the wax, which they recommended anyway. The earwax was removed, and my hearing returned to normal. The treatment was painless, so now I know where to go if I ever have this type of issue again.

20 May 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for spending the time to leave Harley Street Hearing such a great review and recommendation Andrew. Our highly skilled clinical audiologists use high-spec examination microscopes with x20 magnification so they can work safely in the ear canal with full visibility and depth perception. So pleased your hearing has returned to normal.

Rated 5 out of 5 stars

Excellent all round

Excellent all round - the whole experience, from booking to consultation and aftercare, is efficient, friendly and effective.

20 May 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review Keith. So glad you had an excellent experience at Harley Street Hearing.

Rated 5 out of 5 stars

perfect

everything went exactly as planned
perfect experience

16 May 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you Renzo; so pleased you had a perfect experience with Harley Street Hearing.

Rated 5 out of 5 stars

I lost my hearing aids and Harley…

I lost my hearing aids and Harley Street Hearing were able to get me a replacement pair straight away. They listened to my needs and let me trial the first pair. I returned for a smaller, rechargeable hearing aid that is now perfect.

15 May 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you Michelle. So pleased you had such a great experience with Harley Street Hearing. We look forward to seeing you again soon.

Rated 5 out of 5 stars

I had a consultation for my tinnitus…

I had a consultation for my tinnitus with Romy on 12th May. I was hugely impressed by the whole experience. Romy asked me a number of questions about my symptoms/history and I felt she was extremely thorough and empathetic. In addition to her questions Romy undertook a number of hearing tests and fully explained the results in a way I could understand. Romy is both personable and professional in her approach. A care path was suggested without any pressure, I feel well looked after and listened to. An excellent service all round and I cannot thank you enough.

12 May 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for such a wonderful review for your appointment with Romy Stephen.

Rated 5 out of 5 stars

Excellent Service, Lovely People

I’ve learned so much about my hearing and the condition of my ears from my team at Harley Street, and for the first time in years I feel like I can navigate my hearing loss with confidence. Romy has been a particularly thoughtful and reassuring presence. The clinic is a calm and friendly environment, and the staff are always extremely helpful.

14 May 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for such a glowing review Rich, from Romy and the Harley Street Hearing team.

Rated 5 out of 5 stars

very efficient and professional

very efficient and professional. i went in to get stubborn wax removed which was done with minimum fuss

8 May 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review JJD

Rated 5 out of 5 stars

Matt Frost is a g

Matt Frost is a g - pleasant experience - answered all q's and thoughts - cleeeean service

16 May 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you Glass Jones

Rated 5 out of 5 stars

The improvement in my hearing is nothing short of completely transformational.

Matt Allsop was superb !
Such a dramatic hearing enhancement - nearly 50 years after fracturing my skull in a rugby accident !
…so , it’s never too late ! 😁

14 May 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for this review Roger. Delighted you've had such a dramatic hearing enhancement. From Matthew Allsop and the Harley Street Hearing team.

Rated 5 out of 5 stars

Exceptional

Totally professional and informative throughout the entire service (musician service - ear impressions for CIEMs).
This is the second time I have used HSH for the same task.
This time they were also required to carry out wax removal, despite my having gone through the microsuction process (3x!) at Specsavers just a few weeks earlier.
Lesson learned. Spend the money and just go to the professionals.
Simone* (I think it was), was very reassuring and the consummate professional. Not my first experience with HSH and I will be sure to return for new impressions should/when I need them in years to come.
*Corrected name.

12 May 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your exceptional review NC. So pleased you have such good experiences with our team and on this occasion Simone. We look forward to seeing you again.

Rated 5 out of 5 stars

Fantastic team - the place to go!

Fantastic team - particularly Matthew. Always takes great care in my annual reviews - and the results are incredible.

6 May 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you Steve for your review of Matthew and the Harley Street Hearing team. We look forward to seeing you again.

Rated 5 out of 5 stars

Very professional and reasonably priced.

Completely removed built up wax from both my ears and restored my hearing, all in half an hour and for £80.
I booked the appointment online at 3am and was seen at 9.30am the same morning.
A highly professional service.
Thoroughly recommended.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Paul listened to all my concerns and…

Paul listened to all my concerns and explained in detail about hearing problems and solutions. You are given the time to consider options and not rushed into making decisions.

7 May 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you Colleen. Paul and the Harley Street Hearing team really value your opinion on our service.

Rated 5 out of 5 stars

Excellent

Excellent. The consultant audiologist was thorough, informative and understood the impact hearing loss can have on a musician. I came away with hope that something can be done enabling me to continue playing and teaching.

2 May 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review Christine. So pleased you had an excellent experience with Harley Street Hearing and Musicians' Hearing Services.

Rated 5 out of 5 stars

This was a fantastic place to go

This was a fantastic place to go, everyone was so helpful and the staff exceptional. The treatment was first class and the knowledge and expertise was so reassuring thank you.

30 April 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for such a glowing review Simon. So pleased you had such a good experience at Harley Street Hearing.

Rated 4 out of 5 stars

Excellent testing

The audiologist and testing were excellent.

Maybe upgrade the lift to save having to walk up 2 floors when it doesn't respond.

30 April 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you David for your kind words about our audiologist and the testing process – we're so pleased you had a positive experience. We really appreciate your feedback about the lift and understand how frustrating that must have been. We're currently exploring options to improve access and will raise this with our building management. Thanks again for taking the time to share your thoughts.

Rated 5 out of 5 stars

My first experience of Harley Street Hearing …

I had my first appointment with George at Harley Street Hearing yesterday. II was treated with respect and compassion and George clearly had a lot of knowledge and was an expert in his field. He explained everything during my hearing aid assessment really clearly and simply in terms that anyone could access.
He showed and explained to me all my options for hearing aids. I had a micro suction ear wax removal that was painless and he was extremely gentle and talked me through the procedure every step of the way. As I have auditory processing disorder he explained I would be seeing an expert in the practice for fitting of the hearing aids which gave me confidence. I was extremely impressed and would highly recommend. I am excited to go back when my personalised hearing aids are ready for fitting in just a couple of weeks. Thank you George

2 May 2025
Unprompted review
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Reply from Harley Street Hearing

First of all thank you Amanda for such an in depth review of your first appointment with George. We are always delighted when a patient takes the time to inform us of their experience at Harley Street Hearing. I have passed your kind words onto George, and the team look forward to seeing you again very soon.

Rated 5 out of 5 stars

Top notch advice and extremely helpful

Always find Harley Street Hearing to be considerate and helpful. Paul Checkley very attentive and understanding. No rush, always gives good advice and professional. Been to HSH many times and a calm welcoming environment. Definitely would recommend.

29 April 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review and recommendation. This is very much appreciated by Paul and the Harley Street Hearing team.

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