Harley Street Hearing Reviews 

579
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, kindness, and expertise, making every interaction pleasant and reassuring. People consistently highlight the excellent and efficient service, noting thorough assessments, detailed explanations, and a personalized approach to care. Many customers express satisfaction with the results, including improved hearing aid performance and effective solutions for their specific needs. Reviewers often feel valued and well-cared for, appreciating the welcoming environment and the staff's dedication to client satisfaction. The overall consensus highlights a consistently high standard of care and professionalism, leading many to recommend the company without hesitation.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, kindness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professional, caring,... See more

Product

Reviewers highlight positive aspects of product, with many finding that getting the right hearing aids is... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting exceptional consultations and... See more

User experience

Consumers find the user experience to be positive, with many reviewers expressing satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been struggling with my hearing tech set ups for many years. I felt wary about travelling for this essential care but after my appointment with Matthew, can only say I wish I had done it sooner... See more

Company replied

Rated 5 out of 5 stars

Matt Frost from Harley Street Hearing was SUPERB! Patient, informative, knowledgable, compassionate. Pay rise for Matt! Harley Street Hearing was employed by our company to check our hearing (we wo... See more

Company replied

Rated 5 out of 5 stars

Excellent care from Harley Street Hearing. I came away from the first appointment with full knowledge of the mechanics of hearing loss and the available support devices to choose from. After a full di... See more

Company replied

Rated 5 out of 5 stars

Another great appointment at Harley Street Hearing. A lovely young man, Jordon, listened and understood any problems I had and gave brilliant advice. Yet again a first class service. Why go anywhere e... See more

Company replied


Company details

  1. Audiologist
  2. Diagnostic centre
  3. Hearing aid repair service
  4. Hearing Aid Shop

Written by the company

We are London’s leading independent hearing clinic and have been established on Harley Street for over 25 years. At our Harley Street Hearing clinic we know that customer care is fundamental to a successful audiology clinic. As hearing aid specialists we understand that having a hearing loss can be isolating and difficult to accept so we treat all our patients with care and understanding. So whether you require a Hearing Test or Consultation, a trial of new Hearing Aids, Hearing Aid Repairs, Hearing Therapy for Tinnitus, Instant Ear Wax Removal by Microsuction or Irrigation, Auditory Processing Disorder (APD) Treatment, Hearing Tests for Children, Audio Vestibular (Balance) Diagnostics or Custom Hearing Protection for Sleeping, Swimming, Music, Leisure Shooting, Custom Earphones, Presenter Earpieces, or In-Ear Monitors, we're here to help. We are also Musicians’ Hearing Services and provide hearing protection and advice for the UK entertainment industry. With Help Musicians UK and the Musicians’ Union, we provide musicians in the UK affordable access to our specialist service. Harley Street Hearing - the home of independent audiology in London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

579 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(579)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Harley Street Hearing run a very…

Harley Street Hearing run a very efficient service and the treatment I received was excellent, painless and quick. The practitioner was kind, courteous and very skilled. Thank you!

27 March 2025
Unprompted review
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Reply from Harley Street Hearing

Delighted you had such a positive experience with Harley Street Hearing. Thank you for your review.

Rated 5 out of 5 stars

Excellent service

I came here for my ears, the service was easy to book over phone, the office staff Sacha and Tiffany were absolutely amazing withbtheir comminication by email and telephone. The audiologist was kind, caring and professional. Thank you for a great service and I can now even hear a 'pin drop'.

28 March 2025
Unprompted review
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Reply from Harley Street Hearing

Great to hear you had such a great service from Sacha and Tiffany. Thank you for your review Miss G, very much appreciated.

Rated 5 out of 5 stars

Balance and hearing assessment

Excellent balance and hearing assessment battery with audiologist, George - highly professional, informed and compassionate. First rate experience.

25 March 2025
Unprompted review
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Reply from Harley Street Hearing

So pleased you had such a first rate experience with George and Harley Street Hearing Libby. Thank you for your review.

Rated 5 out of 5 stars

Excellent Service.

Excellent Service.
I was treated with respect and attention to detail. Everything was explained carefully and my needs treated accordingly

18 March 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you David. Delighted you had such a positive experience with Harley Street Hearing.

Rated 5 out of 5 stars

Andreza is a marvellous audiologist!

Andreza is a marvellous audiologist!
She listens carefully is warm and encouraging and does everything possible to programme my hearing aids to give me the best hearing experience possible. `Huge thanks.

`i Highly recommend her and the team at Harley Street Hearing.

19 March 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you Liz for such a high recommendation for Andreza and the team at Harley Street Hearing.

Rated 5 out of 5 stars

Another excellent experience with Harley StreetHearing…

I have been with Harley Street Hearing for several years. Their service is excellent and professional. After sales service and annual audiology consultations are of the highest quality. And the cost of advanced hearing aids is actually very competitive with high street chains

10 March 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for writing such a glowing review Norman. We look forward to seeing you again.

Rated 5 out of 5 stars

Excellent professional an friendly…

Excellent professional an friendly advice and cusomer care! I was plesntly surprised as all of my options were explained clearly. Matt Frost understands hearing issues well from his own experience, and is a very good audiologist

7 March 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review and lovely comments for Matt Frost.

Rated 5 out of 5 stars

Competent and friendly service

Vacuuming wax, hearing tests and cleaning my hearing aids were done by Mathew, who was, as always, competent and friendly. With impeccable manners.

3 March 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you George. Very much appreciated by Matthew and the Harley Street Hearing team.

Rated 5 out of 5 stars

Top Quality Hearing service

Once again, professional, prompt & polite service from the Audiologist & the Admin Team. I've been a client for a number of years and appreciate their constant support, suggestions and reassurance. Couldn't be in better hands.

4 March 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you as always A Friend, from the whole Harley Street Hearing team.

Rated 5 out of 5 stars

Great experience overall

Great experience overall. Friendly attention. Everything was easy and quick to arrange.

24 February 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for your review Miguel.

Rated 5 out of 5 stars

Excellent service from Romy

Excellent service from Romy. Pleased with my new Oticon hearing aids.

27 February 2025
Unprompted review
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Reply from Harley Street Hearing

So pleased you're happy with your new Oticon hearing aids WTW. Thank you on behalf of Romy and the Harley Street Hearing Team.

Rated 5 out of 5 stars

Knowedgeable and caring people

Matthew is a very qualified, knowledgeable and personable person. Delighted at the level of knowledge and quality of service that he provides.
Also, all the staff at Harley Street Hearing are very helpful. Very pleased to have them all working for me and with me on my hearing difficulties.
Best, -B

24 February 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank for spending the time to write a review. This is very much appreciated by Matthew and the Harley Street Hearing team.

Rated 5 out of 5 stars

Another great experience at Harley Street Hearing

This clinic is an absolute pleasure to deal with and Matthew and the team have delivered, yet again, a top notch service.

I don't live in London anymore so when my hearing aids weren't charging properly I went to an audiology clinic in Chester to see if they could assist me, but they told me to send the aids back to the clinic from where they were purchased. Easier said than done, as I need the aids to function on a daily basis. When I contacted this clinic, straight away they solved the issue by sending me replacement batteries and a link that illustrated how to insert them - so I was back in business within two days and felt so grateful.

I hadn't contacted the clinic for 18 months but then needed their assistance twice in one week. The second time I had cracked the casing on one of my aids. This issue was resolved within 11 days (amazing) from me sending the broken aid to the clinic. They sent it off promptly to be repaired and contacted me about an appointment which had become available so I could collect the aid asap - as it's difficult to get an appointment with Matthew I was so grateful for them to offer me this appointment.

It's not often these days that you find a company who do what they say they are going to do in an efficient, yet effortless way, and always go the extra mile to provide amazing customer service, yet Harley Street Hearing is one of those companies and I highly recommend them.

A big thank you to Matthew and the Reception Team, again!

18 February 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you so much Susan for writing such a detailed review and recommendation. So pleased your hearing aids are now working well for you.

Rated 5 out of 5 stars

Saw the Audiologist

The Audiologist Simone was super helpful on the day, also kind and understanding. She explained everything, making it easier to understand why my hearing was changing and I left feeling more positive about the eventual outcome

17 February 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for your review R D Silverman

Rated 5 out of 5 stars

Excellent service

Excellent service. The girl who did my moulds and hearing test was very helpful and friendly.

14 February 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review Ben.

Rated 5 out of 5 stars

Excellent treatment

I am delighted with the professional treatment I received. Efficient from beginning to end. Everything concerning my balance problem was explained - both procedure and outcome and I felt free to ask any questions. I highly recommend the audiologist.

14 February 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for your review and recommendation Elaine.

Rated 5 out of 5 stars

Very happy with the expert advice and…

Very happy with the expert advice and high quality service. Very happy with the Lyric invisible hearing aids, easy to get used to, very comfortable and completely unobtrusive.

12 February 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you Peter. Pleased to hear your Lyric are serving you well.

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