I have been struggling with my hearing tech set ups for many years. I felt wary about travelling for this essential care but after my appointment with Matthew, can only say I wish I had done it sooner... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
We are London’s leading independent hearing clinic and have been established on Harley Street for over 25 years. At our Harley Street Hearing clinic we know that customer care is fundamental to a successful audiology clinic. As hearing aid specialists we understand that having a hearing loss can be isolating and difficult to accept so we treat all our patients with care and understanding. So whether you require a Hearing Test or Consultation, a trial of new Hearing Aids, Hearing Aid Repairs, Hearing Therapy for Tinnitus, Instant Ear Wax Removal by Microsuction or Irrigation, Auditory Processing Disorder (APD) Treatment, Hearing Tests for Children, Audio Vestibular (Balance) Diagnostics or Custom Hearing Protection for Sleeping, Swimming, Music, Leisure Shooting, Custom Earphones, Presenter Earpieces, or In-Ear Monitors, we're here to help. We are also Musicians’ Hearing Services and provide hearing protection and advice for the UK entertainment industry. With Help Musicians UK and the Musicians’ Union, we provide musicians in the UK affordable access to our specialist service. Harley Street Hearing - the home of independent audiology in London.
2 Harley Street, W1G 9PA, London, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Harley Street Hearing run a very efficient service and the treatment I received was excellent, painless and quick. The practitioner was kind, courteous and very skilled. Thank you!

Reply from Harley Street Hearing
I came here for my ears, the service was easy to book over phone, the office staff Sacha and Tiffany were absolutely amazing withbtheir comminication by email and telephone. The audiologist was kind, caring and professional. Thank you for a great service and I can now even hear a 'pin drop'.

Reply from Harley Street Hearing
Top professionals- one of the best clinics I have ever been to and can easily recommend. Wonderful care offered here.

Reply from Harley Street Hearing
Excellent balance and hearing assessment battery with audiologist, George - highly professional, informed and compassionate. First rate experience.

Reply from Harley Street Hearing
Excellent Service.
I was treated with respect and attention to detail. Everything was explained carefully and my needs treated accordingly

Reply from Harley Street Hearing
Andreza is a marvellous audiologist!
She listens carefully is warm and encouraging and does everything possible to programme my hearing aids to give me the best hearing experience possible. `Huge thanks.
`i Highly recommend her and the team at Harley Street Hearing.

Reply from Harley Street Hearing
I have been with Harley Street Hearing for several years. Their service is excellent and professional. After sales service and annual audiology consultations are of the highest quality. And the cost of advanced hearing aids is actually very competitive with high street chains

Reply from Harley Street Hearing
Excellent professional an friendly advice and cusomer care! I was plesntly surprised as all of my options were explained clearly. Matt Frost understands hearing issues well from his own experience, and is a very good audiologist

Reply from Harley Street Hearing
Vacuuming wax, hearing tests and cleaning my hearing aids were done by Mathew, who was, as always, competent and friendly. With impeccable manners.

Reply from Harley Street Hearing
Once again, professional, prompt & polite service from the Audiologist & the Admin Team. I've been a client for a number of years and appreciate their constant support, suggestions and reassurance. Couldn't be in better hands.

Reply from Harley Street Hearing
Great attention to detail, professional expert opinions given freely.

Reply from Harley Street Hearing
Great experience overall. Friendly attention. Everything was easy and quick to arrange.

Reply from Harley Street Hearing
Excellent service from Romy. Pleased with my new Oticon hearing aids.

Reply from Harley Street Hearing
Matthew is a very qualified, knowledgeable and personable person. Delighted at the level of knowledge and quality of service that he provides.
Also, all the staff at Harley Street Hearing are very helpful. Very pleased to have them all working for me and with me on my hearing difficulties.
Best, -B

Reply from Harley Street Hearing
This clinic is an absolute pleasure to deal with and Matthew and the team have delivered, yet again, a top notch service.
I don't live in London anymore so when my hearing aids weren't charging properly I went to an audiology clinic in Chester to see if they could assist me, but they told me to send the aids back to the clinic from where they were purchased. Easier said than done, as I need the aids to function on a daily basis. When I contacted this clinic, straight away they solved the issue by sending me replacement batteries and a link that illustrated how to insert them - so I was back in business within two days and felt so grateful.
I hadn't contacted the clinic for 18 months but then needed their assistance twice in one week. The second time I had cracked the casing on one of my aids. This issue was resolved within 11 days (amazing) from me sending the broken aid to the clinic. They sent it off promptly to be repaired and contacted me about an appointment which had become available so I could collect the aid asap - as it's difficult to get an appointment with Matthew I was so grateful for them to offer me this appointment.
It's not often these days that you find a company who do what they say they are going to do in an efficient, yet effortless way, and always go the extra mile to provide amazing customer service, yet Harley Street Hearing is one of those companies and I highly recommend them.
A big thank you to Matthew and the Reception Team, again!

Reply from Harley Street Hearing
The Audiologist Simone was super helpful on the day, also kind and understanding. She explained everything, making it easier to understand why my hearing was changing and I left feeling more positive about the eventual outcome

Reply from Harley Street Hearing
Excellent service. The girl who did my moulds and hearing test was very helpful and friendly.

Reply from Harley Street Hearing
I am delighted with the professional treatment I received. Efficient from beginning to end. Everything concerning my balance problem was explained - both procedure and outcome and I felt free to ask any questions. I highly recommend the audiologist.

Reply from Harley Street Hearing

Reply from Harley Street Hearing
Very happy with the expert advice and high quality service. Very happy with the Lyric invisible hearing aids, easy to get used to, very comfortable and completely unobtrusive.

Reply from Harley Street Hearing
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.