Harley Street Hearing Reviews 

579
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, kind, and knowledgeable, making them feel at ease. The service is frequently described as efficient, thorough, and exceptional, with many appreciating the detailed explanations and personalized care. Many people found the products and adjustments significantly improved their hearing, leading to life-changing results and increased confidence. Reviewers consistently report a warm and welcoming environment, feeling valued and reassured throughout their appointments. Many express long-term satisfaction and a strong intention to return, highly recommending the company for its outstanding care.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, kindness, and... See more

Service

Customers consistently note positive experiences with service, describing it as highly professional, caring,... See more

Product

Consumers find the product to be life-changing, with many expressing gratitude for the significant... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction with the... See more

User experience

Customers report positive experiences with user experience, often highlighting the calm, clear, and gentle... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been struggling with my hearing tech set ups for many years. I felt wary about travelling for this essential care but after my appointment with Matthew, can only say I wish I had done it sooner... See more

Company replied

Rated 5 out of 5 stars

Excellent care from Harley Street Hearing. I came away from the first appointment with full knowledge of the mechanics of hearing loss and the available support devices to choose from. After a full di... See more

Company replied

Rated 5 out of 5 stars

Another great appointment at Harley Street Hearing. A lovely young man, Jordon, listened and understood any problems I had and gave brilliant advice. Yet again a first class service. Why go anywhere e... See more

Company replied

Rated 5 out of 5 stars

Absolutely an efficient service I received at Harley street. From the reception staff to the mould collecting staff and even payment staff, they were all fantastic. Firstly, the booking experience was... See more

Company replied


Company details

  1. Audiologist
  2. Diagnostic centre
  3. Hearing aid repair service
  4. Hearing Aid Shop

Written by the company

We are London’s leading independent hearing clinic and have been established on Harley Street for over 25 years. At our Harley Street Hearing clinic we know that customer care is fundamental to a successful audiology clinic. As hearing aid specialists we understand that having a hearing loss can be isolating and difficult to accept so we treat all our patients with care and understanding. So whether you require a Hearing Test or Consultation, a trial of new Hearing Aids, Hearing Aid Repairs, Hearing Therapy for Tinnitus, Instant Ear Wax Removal by Microsuction or Irrigation, Auditory Processing Disorder (APD) Treatment, Hearing Tests for Children, Audio Vestibular (Balance) Diagnostics or Custom Hearing Protection for Sleeping, Swimming, Music, Leisure Shooting, Custom Earphones, Presenter Earpieces, or In-Ear Monitors, we're here to help. We are also Musicians’ Hearing Services and provide hearing protection and advice for the UK entertainment industry. With Help Musicians UK and the Musicians’ Union, we provide musicians in the UK affordable access to our specialist service. Harley Street Hearing - the home of independent audiology in London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

579 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(579)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great efficient and attentive service

Great efficient and attentive service. All questions were answerd well with good tips on how to get the maximum from the devices, The hearing devices themselves are superb.

12 February 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for your lovely review Stephen.

Rated 5 out of 5 stars

Coming from USA and not sure what to…

Coming from USA and not sure what to expect I was pleasantly surprised with the professionalism the service and most of all the warm welcoming, not to mention the great job they did on me..

11 February 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for such a lovely review Eric.

Rated 5 out of 5 stars

A REVIEW

It is always fun to visit the Clinic. The staff is always friendly and extremely patient. Thank you

10 February 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you Natalia. Pleased you enjoy visiting our clinic.

Rated 5 out of 5 stars

I'm all ears for Harley Street Hearing Clinic

So grateful to the Musicians Union to be able to have an Audiology Test, and an appointment for getting customised ear protectors.
Amber was very positive, clear and professional - with an email forwarded to me of my hearing test graph result as well.

10 February 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review R.G.

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Easy booking process, convenient location, brilliant customer service from Matt who took him impressions for ear plugs and did a hearing test. Could not ask for a better process.

7 February 2025
Unprompted review
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Reply from Harley Street Hearing

Pleased to be of service Ollie, thank you.

Rated 5 out of 5 stars

Excellent as always

I've been a client of Harley Hearing for many years now. Reliable, friendly and professional service as always!

6 February 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for being a patient at Harley Street Hearing and for your review Oli.

Rated 5 out of 5 stars

Friendly & informing

Friendly, interested & interesting. I learnt more about my hearing loss & the options available to improve it

4 February 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review Sarah. We're delighted you had such a good experience at our clinic.

Rated 5 out of 5 stars

Very helpful and friendly team

Very helpful and friendly team. The Dr I was seeing was very understanding and have explained to me step by step all the test I will be having.
It was my first visit there as well as first time having those test done so I wasn’t sure what to expect so having someone who like that helped a lot.
I would definitely recommend the clinic.

24 January 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for leaving us a review and recommendation Marta.

Rated 5 out of 5 stars

Excellent experience

I am very glad I booked earwax removal at Harley Street Hearing. I managed to get an appointment within 12 hours and it was reassuring to be seen by a qualified audiologist. The procedure was painless and the change in my hearing remarkable. Thank you!

30 January 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you Michael, so pleased you had such a good experience with us.

Rated 5 out of 5 stars

The Harley Street Clinic is…

The Harley Street Clinic is beautifuuuullll! The facilities are so clean and neat and it is located in a very strategic spot. The service is absolutely helpful! They helped change the wires on my hearing device (my hearing device’s brand does not exist in the UK cause I bought it from my own country but they still offered to help fix it.)

30 January 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your wonderful comments on our service and clinic.

Rated 5 out of 5 stars

Great Treatment

So pleased to have my hearing restored after micro suction.

3 February 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review Russell.

Rated 5 out of 5 stars

I have been a patient for years all the…6 years

I have been a patient for years all the audiologists are extremely good nothing is too much trouble very thorough. A very well run practice staff are excellent.

30 January 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review and for being a patient, very much appreciated.

Rated 5 out of 5 stars

Really impressed by their professionalism

I’ve been going to Harley Street Hearing for several years and really rate their skill, knowledge and professionalism. They recently fitted me with a hearing aid and the overall service has been tremendous. Based on my experience, I can’t recommend them highly enough.

21 January 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you so much for your review and recommendation. We really do appreciate you taking the time to write this.

Rated 5 out of 5 stars

Microsuction

Fantastic microsuction and every effort was made to fully restore my ears to good condition.
Couldn’t recommend highly enough.

31 January 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for your review and high recommendation Bert.

Rated 5 out of 5 stars

Very happy with my appointment with…

Very happy with my appointment with Harley Street Hearing. Consultant was very attentive with excellent rapport. Explained everything in detail and made me feel very comfortable with the procedures and the tests performed. Highly recommended!

29 January 2025
Unprompted review
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Reply from Harley Street Hearing

Thank you for such a lovely review panoramix

Rated 5 out of 5 stars

Great experience with appointment

Great experience with appointment. Everything was clearly explained and what to expect during the session. Tests carried out with explanations and conducted in sequence. Options discussed and report was received the next day.

27 January 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

Thank you for your review Parag.

Rated 5 out of 5 stars

Harley Street Hearing and their incredible service levels

Harley Street Hearing and their fantastic staff never cease to amaze me with their thoroughness, care and dedication to ensuring that my hearing solution is operating as well as possible. Nothing seems like too much trouble for them and appointments are always available within hours or days at most. Phone calls are always answered within seconds, no interminable waits or "I'm sorry, but we're experiencing high call volumes at the moment, yada yada, yada messages". This company constantly amazes me. I know it sounds from this review like I'm a shareholder or have something to do with the company, but I have nothing to do with them at all apart from being a client for the past few years. At first, I thought that they were rather expensive and was reluctant to use them (my insurance company insisted that I use them for some replacements of lost hearing aids) but I realise now that this really is not the case in terms of the level of service that I get from them. I've worked with all the usual suspects in the past (Boots, Specsavers, Costco and other specialist hearing companies), but none of them are in the same league as Harley Street Hearing.
I really can't recommend them enough.
You can go to the middle of a low Division or go to Harley Street Hearing and be right at the top of the Premiership!

23 January 2025
Unprompted review
Harley Street Hearing logo

Reply from Harley Street Hearing

What an outstanding review. We really do appreciate you taking time to leave your thoughts on our service and I'd like to thank you Jeff on behalf of the whole team at Harley Street Hearing.

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