Harvey Norman Ireland Reviews 

44,486
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 9,347 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for their incredible patience, helpfulness, and expert guidance during in-store visits and consultations. Consumers consistently state that the delivery teams are exceptionally efficient, professional, polite, and careful when assembling furniture inside homes. However, some customers also noted occasional delivery delays, unexpected scheduling issues, and stock availability problems when placing online orders. A few people experienced frustrating waiting times at collection points, communication hurdles, or uncollected packaging left behind after deliveries. Some reviewers also mentioned receiving damaged products or encountering technical flaws with specific items purchased.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the helpfulness and efficiency of... See more

Staff

Reviewers highlight positive aspects of staff, describing them as extremely helpful, knowledgeable, and... See more

Product

Customers consistently note ambiguous experiences with product, highlighting both satisfaction and... See more

Service

Customers had positive experiences with service, often highlighting the knowledgeable and helpful staff... See more

Order

Users describe ambiguous interactions with order, reflecting a stark contrast in customer experiences. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from suresh at Harvey Norman tallght ⭐⭐⭐⭐⭐ I was assisted by suresh and could not be happier with the experience. He was extremely patient, took plenty of time to explain ever... See more

Company replied

Rated 5 out of 5 stars

I went to your store last Sunday morning to buy dining chairs.i had been before but could not make the right decision , A lovely person by the name of Angel assisted me . She could not have being a m... See more

Company replied

Rated 5 out of 5 stars

Daniel and Adam were absolutely brilliant on delivery, they went above and beyond to get a large fridge and a washing machine up the 3 flights of stairs in our house. Most people would have refused, b... See more

Company replied

Rated 5 out of 5 stars

David and Thato delivered our dining set from Harvey Norman today and you couldn't get nicer lads. They were very quick and efficient and put everything together nicely and even cleared away all the r... See more

Company replied


Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Mobile Phone Shop
  4. Computer & Accessories store
  5. Homewares Shop
  6. Washing Machine & Dryer Shop

About Harvey Norman Ireland

Written by the company

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

Written by the company

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

Contact info


4.3

Excellent

TrustScore 4.5 out of 5

44k reviews

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4.3

All reviews

(44,486)

8,901 reviews in the last 12 months

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Rated 5 out of 5 stars

Steven - manager review

I was dealing with Steven, the manager in the Electronics Department at Harvey Norman Tralee today, and I received excellent customer service. He was friendly, knowledgeable, and went out of his way to help both me and my girlfriend. He took the time to answer all of our questions without any pressure and made the whole experience easy and enjoyable.

All of the staff we dealt with were friendly, attentive, and quick to ask if we needed any assistance, which made us feel very welcome throughout our visit.

Steven is a real credit to the store, and I wouldn’t hesitate to recommend both him and Harvey Norman Tralee. Highly recommended!

2 August 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi D Murphy,

We are delighted to hear about your excellent experience in our store. It's wonderful to know that our team provided friendly, knowledgeable, and helpful service, making your visit easy and enjoyable. We appreciate you acknowledging their dedication and commitment to great service. Thank you for your positive feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Marius was extremely helpful and very…

Marius was extremely helpful and very knowledgeable couldn't recommend him enough kept everything simple

2 August 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Adam,

We are so pleased to hear that our team member was extremely helpful and knowledgeable. We appreciate you sharing your kind words about them keeping everything simple!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Dealt with Shobi in your Limerick store…

Dealt with Shobi in your Limerick store this morning. What a gentleman. Credit to himself and your company. (And he got the sale). Top class

2 August 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Ken,

We are so happy to hear about your positive experience with our team member in our Limerick store. We appreciate you sharing your kind words and excellent feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Edward and Aby in the Drogheda branch…

Edward and Aby in the Drogheda branch helped me an my son pick out some gaming peripherals for my sons pc - both very knowledgeable, helpful and gave us an exceptional service. Much appreciated.

1 August 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Paul,

We're so pleased to hear about your positive experience with our team members! It's wonderful that they were knowledgeable, helpful, and provided exceptional service. We appreciate you sharing your feedback!

Kind Regards,
Kevin

Rated 5 out of 5 stars

Shane

Shane, excellent customer service with my queries. Would recommend for promotion.

2 August 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Clare,

We appreciate you taking the time to share your feedback. We're so happy to hear you received excellent customer service and would recommend us.

Kind Regards,
Kevin

Rated 5 out of 5 stars

The website is user-friendly

The website is user-friendly, the prices are competitive, and the delivery process was efficient. I would recommend this service.

28 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Liam,

We're so pleased to hear that you found our website user-friendly and our prices competitive. It's wonderful that the delivery process was efficient for you. We appreciate your recommendation!

Kind Regards,
Kevin

Rated 4 out of 5 stars

Ease of transaction and item arrived in…

Ease of transaction and item arrived in the post within a few days. Happy with purchase

28 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Ross,

We're so happy to hear that your transaction was easy and your item arrived quickly! Thank you for your positive feedback.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Online delivery review

Online delivery was fast. Electrical item was wrapped in plastic to prevent rain damage

28 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Brid ,

We're glad to hear your online delivery was fast and that we protected your electrical item from rain. Thank you for your feedback!

Kind Regards,
Kevin

Rated 4 out of 5 stars

Not bad.

Harvey Norman is an OK shop. It's good in Ireland, only because competition of this size and scale is non-existent.
Variety and selection of goods as well as prices are good comparing to other Irish retailers but pales compared to any other UK or continental stores of this size.

2 December 2025
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Tomasz,

We appreciate your feedback and are glad to hear you find our selection and prices good compared to other Irish retailers. We are always working to enhance our offerings to better compete on a broader scale.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Best value on internet

I bought a small shelf unit, wooden and metal, that was for sale on many sites on the 'net. Harvey Norman was the best value by far, no pesky import fees, and it was delivered in super fast time. I am delighted with it.

25 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Paula,

We're so pleased to hear you found great value and that your shelf unit was delivered so quickly. It's wonderful to know you are delighted with your purchase!

Kind Regards,
Kevin

Rated 4 out of 5 stars

Great experience overall

Jonathan was most helpful in the Kinsale road store, couldn't have asked for better service.
Alex and Ian did a super job with the installation of my new Miele induction hob, in and out in no time, perfectly fitted, zero mess, thoroughly efficient.
I am deducting one star as there was an extra week's delay in having the hob transferred from Tralee to Cork.

1 August 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Aisling,

We're delighted to hear about your positive experience with our team members in the Kinsale Road store and the excellent installation of your new hob. We sincerely apologize for the delay in transferring the hob; we understand your frustration and appreciate your patience.

Kind Regards,
Kevin

Rated 5 out of 5 stars

I went to your store last Sunday…

I went to your store last Sunday morning to buy dining chairs.i had been before but could not make the right decision , A lovely person by the name of Angel assisted me . She could not have being a more professional assistant. She put every chair with different tables carrying them from one place to another, just as I was going to finish the sale I got a phone call from another store to tell me the matching chairs has now come into stock. I just felt I needed to high light that there is still some people that are very good at dealing with customers
Thanks again Angel.

26 July 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Mary,

We are delighted to hear about your positive experience in our store! It's wonderful to know that one of our team members provided such professional and helpful assistance. We truly appreciate you highlighting their excellent customer service.

Kind Regards,
Kevin

Rated 3 out of 5 stars

Too slow for delivery I still waiting

Too slow for delivery I still waiting

25 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Suchada,

We sincerely apologize for the extended delivery time you've experienced. We are actively looking into this delay to understand what happened and prevent future occurrences.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Quick speedy delivery

Quick speedy delivery

27 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Liz,

Thank you for taking the time to leave this review. We are delighted to hear about your experience with our delivery service.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Great service

Used Click and Collect:
Order was ready, no waiting around. Friendly staff.

25 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Colin,

We're so pleased to hear that your Click and Collect order was ready for you with no waiting! We're also delighted that you found our staff friendly. Thank you for your wonderful feedback.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Excellent Service

Have been using them for years for anything ive needed from furniture to house appliances and presents too , Ive had massive help from Solomon in the Tech department and David in the furniture department

1 August 2026
Unprompted review
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Alan,

We are so happy to hear about your long-standing positive experiences with us! It's wonderful to know our team has consistently provided excellent assistance.

Kind Regards,
Kevin

Rated 1 out of 5 stars

Product is fine and online purchase…

Product is fine and online purchase process was fine. However your partner DPD dumped the item on our doorstep with no one home. I’d an hours notice by WA to try to manage the delivery as no one was home. By the time I saw the message from DPD they’d already dumped the package in our doorstep without anyone accepting delivery. For a 700 euro appliance that’s not on

27 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Rory,

We're very sorry to hear about the issues you experienced with the delivery of your appliance, especially given its value. We understand your frustration with the package being left unattended. We will review our delivery procedures with our partners to prevent this from happening again.

Kind Regards,
Kevin

Rated 5 out of 5 stars

Everything is fine

Everything is fine, everything was delivered, thank you

24 July 2026
Harvey Norman Ireland logo

Reply from Harvey Norman Ireland

Hi Dmytro,

We are so pleased to hear that everything was fine and that your delivery was successful. We appreciate your positive feedback!

Kind Regards,
Kevin

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