Hireace Reviews 

Awesome, hassle free and quick/efficient service for all - booking, pickup and drop off. We picked up the van at Wellington city office and dropped off at Auckland airport.

Lisana and the team were really helpful. Vehicle was in good condition and the staff is really friendly. Truly a pleasure to do business with the Silverdale branch.

It takes about 28 days for the refund money to be processed. This is very unfair to the owner of the money. There should be legal repercussions for them.

Sorry for the long post but I want to share all the details to ensure others renting are aware and can take proactive measures. We rented a 12 seater van from Hireace Auckland airport branch for 14 days, starting Nov 10th, 2024. The van had multiple issues, bluetooth wouldn't connect, USB port didnt work and the tire pressure was low the next morning. We had to bring the van to the airport branch and while they fixed the bluetooth and air pressure, they said since it was an old van, they couldn't do much about the USB port not working. Not what we expected to hear but we accepted the outcome. Also, they said they added the 2 additional drivers but had only added one. We had to provide the id's again to add the 3rd driver. Another issue we faced was the front screen vipers stopped working. We called hireace and reported the issue to Jenome his response was - since its not a 'mechanical issue', they couldn't send roadside assistance and couldn't help. We had to stop for almost 90 mins before the rains stopped. We kept calling the office for resolution and asked for Manager and they said - they are 'busy with clients', as if we were not customers anymore...Finally managed to speak with Karan and he asked that we drive to one of the local stores and replace the vipers ourselves. Upon asking if they would re-imburse the cost of the vipers, he said they cant guarantee that we will be reimbursed. And that their team will assess the condition of the vipers and decide if we should be reimbursed. That was strange to hear given the fact that it wasn't safe to drive in such rains without the vipers working and instead of providing assistance or support, they chose to prioritize their commercial interest at the safety of the passengers. We escalated and asked to talk to the branch/regional head. Finally after waiting for their call for almost an hour, he called and said - they cant do anything and that we should fix the viper issue ourselves and hope to be reimbursed. So, owing to safety, we chose to replace the vipers ourselves. Another issue was the air pressure in the tires kept reducing every few days. We had to keep checking it regularly and fill the air. During so many conversations, we requested if they could provide a replacement vehicle, they continued to deny it despite multiple issues with the vehicle. We had another issue at Franz Joseph glacier area with the tires heating up and had to call emergency roadside assistance. Thankfully, that was attended to within reasonable time. I would not recommend Hireace to anyone and certainly not the Auckland airport branch. They are unprofessional and rude.

The website was easy to use for booking, staff were professional and helpful, vehicle was in good condition. All for a great price.

Very friendly, helpful and informative staff. Van was awesome and just what we needed.
Only downside was the confirmation email that didn't inform it was also doubled as the pick up/drop off details

Truck was ideal for the moving job. Easy pickup and demonstration of features. Was also able to extend hire period overnight for not much more cost.

Team were very helpful. Quick responses. Everything ran smoothly.

Quick and easy with no issues during collection and return of keys would recommend to others

The staff were super friendly and helpful and nothing was too much effort for them.
The vans were clean and ready to go and it was an easy stress free experience

The team at Hireace made my hire and move easy going. They went the extra mile from the reception who took my initial call to Benji and Matt when I picked up the truck. Really appreciate all the help and advice. Will definitely recommend them.

Super efficient, great service, highly recommended

Easy pickup and drop off. No issues, great vehicle, got the job done

Too many people to talk to. Staff making decisions that they are not authorized to make and not responsible for. Call center not prepared to deal with SERIOUS truck break downs. Branch manager not really managing anything. They think because Hireace pays a roadside assistance, they are not responsible anymore. They leave the client dealing with serious break downs. I waited for the assistance to come for more almost two hours. There are no procedures in place to deal with how to finalise the rental if a truck had to be towed (which was the case). I took photographs and called Hireace to ask how I should proceed. Call center said the branch would call in 15 minutes because they were with "a client" (as if I am not a client). There has been almost 2 hours now and no call. They just lost a client and I DO NOT recommend Hireace. I hope they pay the bond back.

Fantastic experience at the Tauranga branch. Staff was top notch, the truck was clean, tidy and did a great job. Nothing to complain about at all.

It was great value for money, very easy to book and we were talked through everything to do with the hiring process thoroughly.

Everything was straoght forward and easy going from staff to using the truck etc.

Great place to hire a removal truck i would definately use again.