My Nans network went down over the weekend, she was without connection for 4 days and was not getting much assistance over the phone. I emailed in and David was extreemly helpful, he was literally wor... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Spoke to Daisy in the sales today. Even though I kept saying Amy by accident. She took it very well and was having some quality banter with me about it. In terms of her being professional, she was... See more
Company replied
Customer care and service from this supplier is amazing. Having had issues with the network in my home, a site visit was arranged. Jordan came out and spent time in getting the system, network and eq... See more
Company replied
Just moved to Hessle, tried Connexion and KCOM as they were both known to me but both couldn’t or wouldn’t provide fibre broadband. Hull fibre was recommended to me and within 1 week we were up and r... See more
Company replied
Company details
Written by the company
Hull Fibre is a new ISP based in Hessle, East Riding of Yorkshire. We are providing Gigafast broadband at low prices to residents and businesses in Hull and the surrounding areas.
Contact info
Salisbury House, Saxon Way, Hull, HU13 9PB, Hessle, United Kingdom
- 01482574574
- hello@hull-fibre.co.uk
- hull-fibre.co.uk
4.6
Excellent
290 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problems after install
Not had for long, not the best start. Went off 2 hours after install, had to have someone out to replace. Partner lost 2 days work. 1 day install, 1 day for repair. Customer service was good, easy to contact. Replacement of box done the job. Works fine
3 April 2024
Unprompted review
Reply from Hull Fibre
Hi Shelly
Thank you for sharing your experience with us. We're sorry to hear about the inconvenience you faced shortly after the installation.
We're glad to hear that our customer service team was able to assist you promptly and that the replacement of the box resolved the issue. We always aim to provide reliable products and excellent support, so your feedback is valuable to us in improving our services.
If you encounter any further issues or have any questions, please don't hesitate to reach out to us. We appreciate your understanding and thank you for choosing Hull Fibre
Good local company
Had installation today, everything was done smoothly and effectively. The engineers were friendly and informative.
Customer services also very helpful during the sign up process, always answered my calls prompt and were friendly and helpful.
5 April 2024
Unprompted review
Reply from Hull Fibre
Thank you Joanne for taking the time to share your feedback on Trustpilot! Your review truly means a lot to us and we are thrilled to hear about your positive experience with Hull Fibre and are grateful for your trust in our services.
Great experience with Hull fibre
Great experience with Hull fibre, really easy to swop over. I work from home and the internet speed is perfect and we are now saving money
3 April 2024
Unprompted review
Reply from Hull Fibre
Thank you Elaine for taking the time to share your feedback on Trustpilot! Your review truly means a lot to us and we are thrilled to hear about your positive experience with Hull Fibre and are grateful for your trust in our services.
Really easy and professional service
Really easy and professional service, came on time fitted box hassle free and clean up after wards even though there was next to no mess, answered all my questions.
13 March 2024
Unprompted review
Reply from Hull Fibre
Thank you Lisa for taking the time to share your feedback on Trustpilot! Your review truly means a lot to us and we are thrilled to hear about your positive experience with Hull Fibre and are grateful for your trust in our services.
Very efficient
Very efficient, friendly service. Gave me all the information I needed. Couldn't fault the install and even had a follow up visit the following day. Great service.
13 March 2024
Unprompted review
Reply from Hull Fibre
Thank you Sarah for taking the time to share your feedback on Trustpilot! Your review truly means a lot to us and we are thrilled to hear about your positive experience with Hull Fibre and are grateful for your trust in our services.
Really responsive and accommodating…
Really responsive and accommodating company. Have had nothing but good interactions with all members of the Hull Fibre team, both in the office and those who came to install my connection. HF worked around my schedule and the connection is a million times better than what I was getting from my last provider. Very pleased to have this option in Hull now it was about time we had a credible and customer focused provider around here
7 March 2024
Unprompted review
Reply from Hull Fibre
Thank you JB for taking the time to share your feedback on Trustpilot! Your review truly means a lot to us and we are thrilled to hear about your positive experience with Hull Fibre and are grateful for your trust in our services.
Excellent From Day 1
Services has been brilliant from day one. Not had a single issue with the connection. Speeds are miles better at the fraction of the cost I was paying KCOM. The team have been brilliant ensuring I have been kept up to date on everything through the full process.
23 February 2024
Unprompted review
Reply from Hull Fibre
Thank you Ben for taking the time to share your feedback on Trustpilot! Your review truly means a lot to us and we are thrilled to hear about your positive experience with Hull Fibre and are grateful for your trust in our services.
Reply from Hull Fibre
Thank you Emma for taking the time to share your feedback on Trustpilot! Your review truly means a lot to us and we are thrilled to hear about your positive experience with Hull Fibre and are grateful for your trust in our services.
fast&reliable
9 February 2024
Unprompted review
Reply from Hull Fibre
Thank you for taking the time to share your feedback on Trustpilot! Your review truly means a lot to us and we are thrilled to hear about your positive experience with Hull Fibre and are grateful for your trust in our services.
We're saving so much money with Hull…
We're saving so much money with Hull Fibre, and the speeds are amazing! The install was really smooth, and we've had no issues. Definitely recommend!
9 February 2024
Unprompted review
Reply from Hull Fibre
Thank you for taking the time to share your feedback on Trustpilot! Your review truly means a lot to us and we are thrilled to hear about your positive experience with Hull Fibre and are grateful for your trust in our services.
installation was quick and easy ,it was…
installation was quick and easy ,it was done in no time there was very little mess ,The young gents who came explained everything to me.
30 January 2024
Unprompted review
Reply from Hull Fibre
Thank you Elaine for taking the time to share your feedback on Trustpilot! Your review truly means a lot to us and we are thrilled to hear about your positive experience with Hull Fibre and are grateful for your trust in our services.
Great service from Hull Fibre.
Fabulous service from Ade the Hull Fibre engineer.
We made the switch today, MS3 staff arrived to do the preparatory work, then Ade setup the router etc.
He was knowledgeable and patient, we are now up and running with greater coverage and speeds than our previous provider at a very competitive rate.
12 January 2024
Unprompted review
Reply from Hull Fibre
Thank you Frances for taking the time to share your feedback on Trustpilot! Your review truly means a lot to us and we are thrilled to hear about your positive experience with Hull Fibre and are grateful for your trust in our services.
Do NOT get Hull Fibre! Be warned.
So installation day they just didn't bother turning up. No phone call or email to say they wouldn't be coming, nothing. It was down to me to contact them. I used their website and got given a ticket number and then cut off. I managed to get in touch by email and they arranged for the following day, so that's 2 days off work now. They installed it and I went to bed. I come home from work the next day and it didn't work, I had red lights on the box and router. I contact them again and I had to wait until the next day for an engineer to come. He got it working and I thought all was well, I was willing to chalk it up to misfortune .
Oh no, it was not misfortune. The service is absolute garbage. We have a single device, a smart TV, connected on wifi and it just keeps buffering. This is their 1000mbps fastest service. I had NO ISSUES with my 400mbps KCOM Internet. Also the WiFi signal is terrible, I can pick up all of my neighbours WiFi stronger than my own and the smart TV is about 12ft away from the router.
I honestly wish I'd just stuck with kcom, it was worth the extra money for a reliable service which Hull Fibre most certainly are not.
30 December 2023
Unprompted review
Reply from Hull Fibre
Hi Martin,
Thank you for sharing this feedback with us. We are disappointed that your experience has been far less than perfect regarding your installation. We are limited in control of the installation process as this is handled by our network partner MS3. I can assure you we will be raising your comments with them to seek immediate improvements.
In regards to the issues you are having with your signal, I have spoken with our support team who say they have not received any communication from you regarding troubleshooting this issue. The team have many ways they can help customers with issues regarding signal strength etc.
Obviously we would like our customers to receive the best service and benefit from the service we provide so I have asked a member of the support team to reach out to you in order to start troubleshooting your issues and get them resolved.
Best regards,
Hull Fibre.
Took out hull fibre with Mark
Took out hull fibre with Mark, saved me some money, so helpful and efficient. Amazing customer service! Would 100% recommend!
7 December 2023
Unprompted review
had my internet fitted yesterday…
had my internet fitted yesterday fantastic service from ordering to getting fitted the installer was brilliant from start to finish
4 December 2023
Unprompted review
Abysmal experience
Abysmal experience with Hulk Fibre. Hull Fibre employ cold calling tactics.
MS3 and Hull Fibre are based in the same business park, just FYI.
17 November 2023
Unprompted review
Reply from Hull Fibre
Dear James
We appreciate you taking the time to share your feedback, and we're sorry to hear about your experience with Hull Fibre. We take customer feedback seriously and would like to address your concerns.
Firstly, we apologise if our communication approach was not to your satisfaction. We understand that different customers have different preferences when it comes to being contacted, and we regret if this caused any inconvenience.
Regarding your mention of MS3 and Hull Fibre, each company operates independently with its own set of policies, services, and customer service standards. We value healthy competition and strive to stand out through the quality of our services.
We would like the opportunity to investigate your specific situation further and address any issues you may have encountered. Please reach out to our customer service team directly at hello@hull-fibre.co.uk or provide us with your contact details, so we can get in touch with you promptly.
Once again, we appreciate your feedback as it helps us improve our services.
Best regards,
Hull Fibre
OK during the day no good past 6…
OK during the day no good past 6 o'clock the lag is frustrating no good for xbox nevermind 2 of them
10 November 2023
Unprompted review
Great company
Great company, never had any issues , fab staff, good value for money!! Brilliant
4 November 2023
Unprompted review
Hull fibre great service
Excellent experience from Liam who fully explained the packages available and setup the modem and connected my TV etc. Much better speeds and cheaper too. The outside installation was arranged by Liam and they turned up on time and did a great job.
24 October 2023
Unprompted review
What is important for people to know
After being a loyal customer of Kcom for many years and not getting the service i wanted, i decided to join Hull fibre in June and so far not been disappointed, the customer service good, i was contacted throughout the process from start to finish,engineers very good and informative on the day. The speed is much faster, able to download quicker than before even when other users in the household have devices on and are streaming. Highly recommend to friends an family, we now have a choice!
8 June 2023
Unprompted review
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