My Nans network went down over the weekend, she was without connection for 4 days and was not getting much assistance over the phone. I emailed in and David was extreemly helpful, he was literally wor... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Spoke to Daisy in the sales today. Even though I kept saying Amy by accident. She took it very well and was having some quality banter with me about it. In terms of her being professional, she was... See more
Company replied
Customer care and service from this supplier is amazing. Having had issues with the network in my home, a site visit was arranged. Jordan came out and spent time in getting the system, network and eq... See more
Company replied
Just moved to Hessle, tried Connexion and KCOM as they were both known to me but both couldn’t or wouldn’t provide fibre broadband. Hull fibre was recommended to me and within 1 week we were up and r... See more
Company replied
Company details
Written by the company
Hull Fibre is a new ISP based in Hessle, East Riding of Yorkshire. We are providing Gigafast broadband at low prices to residents and businesses in Hull and the surrounding areas.
Contact info
Salisbury House, Saxon Way, Hull, HU13 9PB, Hessle, United Kingdom
- 01482574574
- hello@hull-fibre.co.uk
- hull-fibre.co.uk
4.6
Excellent
289 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Easy switch
Reliable internet, great customer service and decent price! Very pleased since I made the switch from Kcom to Hull Fibre and it’s a lot faster internet than I was getting before.
12 October 2023
Unprompted review
We live in Hessle and have a no cold…
We live in Hessle and have a no cold calling sign in our window, today this was completely ignored by this companies representative whos attitufde when I pointe this out to him was dismissive, I wont be using you based on this experience alone.
7 October 2023
Unprompted review
Reply from Hull Fibre
Hello David, we sincerely apologise for this negative experience and any inconvenience this caused you. Respecting our customers' preferences is of utmost importance to us, and we understand how frustrating it must have been to have your request ignored. We have addressed this situation to our team, and have stressed that they must not do this in the future.
Smooth transition
Smooth transition throughout the process.What Hull’s been missing a serious rival that gives better service , speeds and fair pricing.Best move I’ve made.
21 July 2023
Unprompted review
Great!
Only just switched over but so far so good. Excellent service from Mark explaining what deals Hull Fibre could offer me, the neat burying of the cable to my house, the fitting of the box and router inside, to the clear information given of who to contact regarding technical or other problems should they occur. All very efficiently done... and of course much cheaper than KCOM!
4 October 2023
Unprompted review
Better than kcom
Had my router and all that fitted about a week ago and the 1000mps had only kicked in yesterday. Trying to do anything online would cost me my mobile data because of how horrendous the connection was (15mbps on my 5G phone) As long as the internet keeps up I have no real reason to complain, better than kcom by miles.
5 October 2023
Unprompted review
Glad I made the move!
Really happy so far, faster speeds, £20 a month cheaper than KCom, WiFi Luke called round the day before to give me the router & talk me through the set up. Great service all round, I'm a happy bunny 😁
16 August 2023
Unprompted review
Great service
10 August 2023
Unprompted review
Best move ever
Had a hiccup on instalation day but the fault was with the cable not the instalation but the guy was at my door at 8am next morning and was up and running within half hour. Best move I've moved from k com faster speeds and cheaper per month.
1 September 2023
Unprompted review
Moved from KCOM best move ever
Moved from KCOM best move ever , had initial external installation problem but Steve and Brett went above and beyond to get it sorted but prior to this several calls to customer services to inform them of problem , these ladies were lovely, listened and dealt with issues quickly and very reliably.Huge difference in quality of the internet speeds and great prices compared to KCOM
11 August 2023
Unprompted review
Moved from k com much cheaper and much…
Moved from k com much cheaper and much faster speeds a+++++
1 March 2023
Unprompted review
Better than kcom
Life happens and I had to move back home, needed the internet and Hull Fibre offered a better deal than KCOM. Only had some teething issues in the beginning, and even then there was always someone available. Customer service is very good, unlike when I was with KCOM. Cannot fault the company or staff, all have been very friendly and support is always available
24 August 2023
Unprompted review
Move to Hull Fibre from Virgin media…
Moved over to Hull Fibre from Virgin Media and so far not been disappointed with the broadband service. Great customer service, from explaining what's available to the actual fitting of the fibre cable and router. Installation team were very thorough. Would definitely recommend.
Eric Drinkall
19 July 2023
Unprompted review
So far so good
So far so good. Moved over to Hull Fibre from KCom and not been disappointed. Great customer service, from explaining what's available to actual fitting of router, and as of yet, full, fast broadband. Would definitely recommend
22 August 2023
Unprompted review
Great fast service
Great fast service and always on hand to help if ever a problem
22 August 2023
Unprompted review
Hi I was with Kcom for so many years…
Hi I was with Kcom for so many years and I always think that was good decision. When I found out about Hull Fibre I change my provider straight away. I have better speed for less money and them people are very friendly to 😊
21 August 2023
Unprompted review
Greatvservice always can contact…
Greatvservice always can contact someone in person
21 August 2023
Unprompted review
Great customer service
The customer service is excellent and although we still struggle getting fast broadband in our area, the installation, cost and overall service exceeds that of Kcom
31 May 2023
Unprompted review
Made the correct decision to go with…
Made the correct decision to go with Hull Fibre the switch from Kcom was simple on Hull Fibre (not on Kcom) that's another story. I have nothing but praise for the fast reliable service at Hull Fibre if I have had a problem they rectify in swiftly
21 August 2023
Unprompted review
This is the first Internet company that…
This is the first Internet company that I’ve been with and I really can’t fault anything. The are easy to contact if needed and the prices are very affordable. Would recomend
20 August 2023
Unprompted review
8 Months review.
had hull fibre since the start of the year, thought i'd give it a few months to be able to give a fair review.
Much cheaper than Kcom
1000/1000 down and up speeds, more than kcom
reliability has been good. hardly any downtime
happy to have moved from kcom after many years with no issues with kcom.
20 August 2023
Unprompted review
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