My Nans network went down over the weekend, she was without connection for 4 days and was not getting much assistance over the phone. I emailed in and David was extreemly helpful, he was literally wor... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Spoke to Daisy in the sales today. Even though I kept saying Amy by accident. She took it very well and was having some quality banter with me about it. In terms of her being professional, she was... See more
Company replied
Customer care and service from this supplier is amazing. Having had issues with the network in my home, a site visit was arranged. Jordan came out and spent time in getting the system, network and eq... See more
Company replied
Just moved to Hessle, tried Connexion and KCOM as they were both known to me but both couldn’t or wouldn’t provide fibre broadband. Hull fibre was recommended to me and within 1 week we were up and r... See more
Company replied
Company details
Written by the company
Hull Fibre is a new ISP based in Hessle, East Riding of Yorkshire. We are providing Gigafast broadband at low prices to residents and businesses in Hull and the surrounding areas.
Contact info
Salisbury House, Saxon Way, Hull, HU13 9PB, Hessle, United Kingdom
- 01482574574
- hello@hull-fibre.co.uk
- hull-fibre.co.uk
4.6
Excellent
289 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We initially had issues with the…
We initially had issues with the Internet but was sorted in under 24hours
No issues so far
8 August 2023
Unprompted review
Excellent Service
We changed to a hull Fibre a few months ago and not only have we saved ten pounds a month we are also very satisfied with the service we get from Hull Fibre. No problems with internet and very fast.
Jill Wood
Eastfield Road
19 August 2023
Unprompted review
Lisa skerrett
Internet Has slowed down not getting the speed we wanted,supposed to get a month free did not get one billed me a month in advanced x
Lisa skerrett, 8 greek street hu3 6de
18 August 2023
Unprompted review
Reply from Hull Fibre
Good morning Lisa, I have been told that our support team are currently sorting out this issue with you. Also, our customer service team has let me know that you did receive your 1st month free. Your first month free invoice was issued on 15th June which takes you to 15th July. On the 15th July your first payable invoice was then generated. If you have any questions about our process, please contact our customer service team on 01482 574574.
Good internet!!
Good speed had no problems, would definitely recommend
19 August 2023
Unprompted review
Absolutely amazing and fast…
Absolutely amazing and fast Internet.wont go anywhere else. So glad Hull have a choice now rather than the prices KCOM were ripping us of
Many thanks Daniel Johnson a valid Hull Fibre customer
19 August 2023
Unprompted review
Great customer service!
So far my experience with Hull fibre has been nothing but good. We have been customers for roughly 3 months or so now. The customer service is great, they are so fast as well! The internet service hasn't faulted either. There was only once I've called them and the issue turned out to be the router we were using, not related to their equipment/service as we use our own. Cheaper than kcom too!
Laura Wright
19 August 2023
Unprompted review
Fast speeds never had a problem
Fast speeds never had a problem
Joshua goodfellow
19 August 2023
Unprompted review
Amazing!!
Had me set up super quickly, the speeds are as promised and super lovely service. Honestly so glad to have gone with them!!
31 July 2023
Unprompted review
Great Company
Been 6mths slow internet and buffering. Changed to Hull Fibre no issues we just wish we had changed earlier.
18 August 2023
Unprompted review
Great service fast Internet speed
18 August 2023
Unprompted review
Correct move to go with Hull Fibre
Had a few issues at the start of using Hull Fibre.The customer care was always helpfull and the issues did get fixed.I now have fast speeds with no disconnecting on all devices and saving money compared to previous supplier.I have made the correct move to go with Hull Fibre.
David Rowden.
18 August 2023
Unprompted review
Great Internet provider they always…
Great Internet provider they always keep us updated when there will be maintenance, notify us of impending monthly payments etc. Therenever seems to be a drop in the speed or goes down so we have continuous service. Really good Internet provider, can highly recommend them.
18 August 2023
Unprompted review
Moving over to Hull fibre has been a…
Moving over to Hull fibre has been a fantastic decision not only is our broadband faster but is also a lot cheaper than our previous supplier. Moving over was quick and effortless
I would highly recommend.
18 August 2023
Unprompted review
So far, so good!
Quicker speed for less money than our current supplier. Installation was quick and as planned. Customer service responded promptly to sign in query. In summary a good experience so far 👍
14 August 2023
Unprompted review
Smooth operation to install and great…
Smooth operation to install and great speed very happy
8 August 2023
Unprompted review
Can't give 5 stars as only been with…
Can't give 5 stars as only been with them 3 weeks. But everything working well with no issues.
18 August 2023
Unprompted review
Hull Fibre broadband experience
Hull Fibre is a great internet provider. They have installed our router with great quality. The speed of the WiFi doesn't disappoint either!
Vasile iarotchi
18 August 2023
Unprompted review
5* Service
Customer service is excellent I was having a connection problem (which turned out to be from my Company's end) but the technician was great he ran a few checks from his end which took no time at all and then gave me some great advice on how to get a better connection at my end would definitely recommend Hull Fibre!
18 August 2023
Unprompted review
Brilliant service no issues at all fast…
Brilliant service no issues at all fast and accurate install no news by any of the engineers kept well informed brilliant company
Paul heard
18 August 2023
Unprompted review
Good service keeps you informed if any…
Good service keeps you informed if any issues. Been with them for a few months and very cheap compared to KCom
18 August 2023
Unprompted review
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