Hello. I would like to thank the company: IBKSPORT.COM. I bought a Cannondale Habit. The bike arrived in top condition, prepared and packaged. Delivery took a few days longer than stated but everythin... See more
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Review summary
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Reviews shaping this summary
I had some questions which were answered quickly and well. Every issue was cleared before the purchase. The deliverytime was just as mentioned during the puchase, with no custom issues. Everything wen... See more
I ordered a 500Wh battery for my Specialized Levo without knowing IBKSports. The product was available and the price was good. IBK offer good communication and my shipment was problem free and in t... See more
Great service and fantastic pricing. Bought a Levo SL for nearly £1200 cheaper than a UK supplier. Bike arrived in good time via Fed Ex with Duty and Fees already paid. Highly recommended.
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Company details
Written by the company
Cycling and outdoor sports store. We work with the world's leading brands and we ship express worldwide directly with DHL,FedEX,UPS. We offer a top quality service aligned with customer needs. We are a European company located in the north of Spain.
Turboebike. - Inspiration comes with the sport
Written by the company
- Professional mechanics certified by Orbea and Specialized.
- We treat our clients with kindness, respect and offer personalized advice to each client's needs.
Fast shipping all over Europe. Payment with 3D Secure.
Fast and insured shipping with DHL, FedEx, UPS
We treat our clients with kindness, respect and offer personalized advice to each client's needs.
Contact info
Polígono Benta-aldea 26, 20270, Anoeta, Spain
- +34 843 99 99 54
- info@ibksport.com
- ibksport.com
4.4
Excellent
256 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Slow shipping, bad service
Slow shipping. Unresponsive. Would not buy again from this company
23 July 2024
Reply from IBKSPORT.COM
We are sorry if extra workload or shipping problems resulted in a slightly delayed shipment.
Your negative feedback is a tiny island in the sea, we will do our best to keep improving.
IBKsport had the spokes I needed to fix…
IBKsport had the spokes I needed to fix my wheel. Shipping was fast and the price was right.
4 July 2024
Excellent Customer Service!…
Customer service was excellent through the whole process, and the bike as well is excellent!
4 July 2024
I ordered the bike and there was no…
I ordered the bike and there was no sign of it being processed after payment - I emailed and a reply said that it would be processed two weeks ago - it still says that it is pending delivery to courier - I am worried about this transaction
Update 1. I have had a further email with shipping details - we shall see when it arrives .
Update 2. The bike arrived on 23 May. It requires a professional build which was not expected and will cost an additional 150 Euros. It was supposed to arrive before 7 May. My wife's birthday was last week and it was a gift for her. We also have a holiday this week and the bike is not available due to the requirement for a professional build. I am therefore leaving a 1 star review in place. This has been a very stressful purchase and if the company had told me in advance that there would be such a delay in delivery and that there would be such poor communication and that there would be the requirement for a professional build I would not have bought the bike. So they have the benefit (I paid almost a month ago) of having caused a lot of stress and disappointment. The bike was available from other sellers including the main specialized dealer at the same price. I think that they should refund me the price of the professional build and shipping cost.
Update 3 - just to clarify the bike was delivered completely un assembled in original packaging. It requires specialist assembly using specialist tools that are not available to me or my usual bike technician. Specialized dealer will have to assemble. I do not accept that you were in constant communication with me. Your communications were very slow and sporadic and in fact you only really started to communicate with me properly when I posted on trustpilot.
Even then you have communicated inaccuracies in your responses to me. This is a disgrace.
21 May 2024
Unprompted review
Reply from IBKSPORT.COM
Thank you for taking the time to share your experience regarding your recent purchase. We understand your frustration and want to address your concerns.
Regarding the delay:
We apologize for the delay in the delivery of your order. As we've been communicating through emails, there have been unforeseen circumstances and a high volume of orders, which has affected our shipping times. We understand the importance of timely delivery, especially for special occasions such as your wife's birthday and upcoming vacation.
We assure you that we have been in constant contact with you via email to keep you updated on the status of your order. You were always free to cancel the order at any time if the delay caused you significant anxiety, and we would have processed a full refund within 24 hours.
Regarding the assembly:
As we have clarified and confirmed, the bike was shipped on May 2nd, with the expected delivery date being May 22nd, as you can see in the tracking information.
The bike is shipped with a thorough pre-assembly process, including:
Quality control checks for any damage during unpacking.
Adjustment of the derailleur group and tightening of the derailleur hanger.
Brake adjustment, including pads, shoes, disc centering, and caliper alignment.
Checking the tightness of various components like cranks, wheels, swingarm, suspensions, etc.
Steering adjustment.
Packing quality control.
Firmware update and engine calibration.
(WSBC025028154S)
The final steps of mounting the front wheel and saddle are intentionally left for the customer to complete. This is a simple process designed to protect the bike during transit and ensure that these components arrive in perfect condition.
Many customers choose to assemble these final parts themselves, and it should not require professional assembly or a cost of 150 euros. If you prefer, most local bike shops would be able to assist with this final assembly for a much lower cost.
We apologize for any miscommunication regarding the final assembly steps. We will make sure to clarify this information in the future to avoid any misunderstandings.
We value your feedback and are committed to improving our customer service. We hope you will reconsider your rating on Trustpilot once you have had the chance to enjoy your new bike.
GREAT PRICES EXCELLENT QUALITY
I recently purchased an Orbea Laufey bicycle and I must say I am delighted with it!
I was initially dubious about buying a bike outside of Poland, where I live, as I feared long deliveries and damages.
The IBK company did an amazing job with both packing and assembly (professional assembly at an extra cost of 50 euros). The bike arrived intact with no problems in 4 business days.
There were some stressful days as I had to wait almost 2 weeks before receiving the shipping number as they were quite busy with other orders, understandable as we are in the middle of the season, but everything worked out fine!
Eduardo helped me a lot, I thank him very much and I apologize again for the multiple emails I sent him.
A little advice to the company:
if there are delays it would be good to let them know right away by email so that customers don't stay doubtful about what is happening.
for future customers:
if you want to buy a bike, be patient if you are in the middle of the spring/summer season, everything will be fine but with a few days delay on the schedule stated on the website.
"Patience helps the bold and you will be rewarded"
Thanks again, now it's time to ride!
9 May 2024
Unprompted review
Great business
Nice family owned business. Was not sure if it was a real company being in the US. But all went well and Eduardo was great on seeing things through.
12 March 2024
Reply from IBKSPORT.COM
Thank you for your feedback! We're glad to hear that you had a positive experience with us. We strive to provide excellent service to all our customers, and we're delighted that Eduardo was able to assist you effectively. If you have any further questions or need assistance in the future, feel free to reach out. Thank you for choosing us, and we hope you enjoy your purchase!
Very fast delivery
Very fast delivery, price lower than other sellers, comunication on a very good level althought no changes were possible (I would like to buy bigger chain ring than factory settings)
5 February 2024
Reply from IBKSPORT.COM
I'm glad to hear that you had a positive experience with the fast delivery and competitive pricing. If you have any further questions or need assistance in the future, don't hesitate to reach out. We're here to help!
anytime again
fast communication, bike as described, good quality, fast and safe shipping, anytime again
2 February 2024
Reply from IBKSPORT.COM
Thank you for your positive feedback! We're glad to hear that you had a great experience with our communication, and that you're satisfied with the bike's quality and the shipping process. If you have any questions or need assistance in the future, feel free to reach out. We're here to help.
be patient and you will be rewarded
for a start, what I liked less and what is worth improving
1. communalisation. 2 days on average for an answer, which also often provoked further questions and therefore prolonged the process.
2. time from order to dispatch - definitely worth working on to reduce this - I know that during the season there is a problem because there are too few hands to work, but maybe it is worth hiring people to help temporarily? For the long waiting period for the bike a gift was promised but in the end I got nothing.
what was liked:
1. pre-assembled bike - from my side putting wheels and handlebars and saddle.
2. packing the bike - there is no chance of anything getting damaged during transport.
3. the price of the bike - very good for me
5 February 2024
Reply from IBKSPORT.COM
Thank you for sharing your feedback. We appreciate your honesty and want to address your concerns.
Communication: We apologize for any delays in responding to your inquiries. We understand the importance of prompt communication and are working to improve our response times. Your feedback helps us identify areas for improvement, and we will strive to provide quicker responses in the future.
Order processing time: We understand that waiting for your order to be dispatched can be frustrating, and we apologize for any inconvenience this may have caused. We are continuously working to streamline our processes and reduce order processing times. While we do experience challenges during peak seasons, we are exploring options to increase staffing temporarily to address this issue.
Regarding the promised gift for the long waiting period, we apologize for the oversight. Please reach out to our customer service team, and we will do our best to rectify this situation.
On a positive note, we're glad to hear that you appreciated the pre-assembled bike and the careful packaging to prevent damage during transport. We also strive to offer competitive prices to our customers.
Thank you again for your feedback. We value your business and will continue to work hard to improve our services. If you have any further questions or concerns, please don't hesitate to reach out to us.
quick and sup b organised
10 August 2023
Reply from IBKSPORT.COM
Thank you for your feedback! We're glad to hear that you found our service quick and superbly organized. We always strive to provide efficient and well-coordinated service to our customers. If you have any further questions or need assistance in the future, feel free to reach out to us. We're here to help!
Communication and Price
I bought twice from them and I can say that I received the most competitive price each time, and they are pretty good at communication.
5 February 2024
Reply from IBKSPORT.COM
Thank you for sharing your positive experience! We're glad to hear that you found our prices competitive and that our communication met your expectations. We strive to provide the best service possible to our customers, and we appreciate your continued support. If you ever need anything else, feel free to reach out to us.
Delivery to Poland
I ordered the bike from IBK to Poland. It was an Orbera Oiz in a beautiful Green Goblin paint job. From the time of ordering to delivery will be even a month. The bike was well protected and came undamaged. The contact with Eduardo was efficient, the invoice was issued without any problem. I would have given 5 stars, but the bike was delivered without a cover to protect the frame from chain strikes. Unfortunately, I had to wait more than a month for the cover, so I was forced to purchase a temporary cover fastened with velcro. I recommend the IBK store because they have a large assortment, high discounts and care about good customer contact. The store could gain new customers from abroad if shipping times were faster :)
14 August 2023
Reply from IBKSPORT.COM
Thank you for sharing your experience. We're glad to hear that you were satisfied with the overall process of ordering your bike from IBK to Poland, and that it arrived undamaged. We apologize for the inconvenience regarding the missing frame protection cover and the delay in receiving it. We appreciate your feedback and will work to improve our shipping times for international orders. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you.
Eduardo and all the staff are experts…
Eduardo and all the staff are experts in their field. I found purchasing my turbo levo painless operation even if at times, i couldnt get through on the phone. They were very responsive on email and answered all my questions. I would not hesitate to recommend or purchase another bike from IBK. Many thanks to all.
24 May 2023
Reply from IBKSPORT.COM
Thank you for your feedback! We're glad to hear that your experience with Eduardo and the team at IBK was positive overall. We apologize for any difficulty you may have experienced when trying to reach us by phone, but we're pleased that we were able to assist you promptly via email. If you have any further questions or need assistance in the future, please don't hesitate to contact us. We appreciate your recommendation and look forward to serving you again.
very fast and very professional service…
very fast and very professional service at all.
5 February 2024
Reply from IBKSPORT.COM
Thank you for your feedback! We're glad to hear that you had a very fast and professional experience with our service. If you need any further assistance or have any questions, feel free to reach out. We're here to help!
Reply from IBKSPORT.COM
I'm glad to hear that you had a great experience from start to finish and found the best possible price. If you have any more feedback or if there's anything else I can assist you with, feel free to let me know. Enjoy your purchase! 😊
Reliable and fast delivery
The delivery was very fast but also, after enquiring in many different bike shops, nobody would send me a ne electric bike to Cyprus because of the issues with the Li-On battery and air transportation,. this was not a problem for IBK, the bike was delivered quickly and with no extra costs or hassles. I could not recommend them enough., they were cheaper than most, more efficient and caused me no issues whatsoever. An absolute pleasure.
5 February 2024
Reply from IBKSPORT.COM
We're delighted to hear about your positive experience with IBK, especially in terms of fast delivery and their ability to handle the challenges associated with shipping electric bikes to Cyprus. It's great that you found them efficient, cost-effective, and hassle-free. If you have any more questions or need assistance in the future, feel free to reach out. Happy riding!
Reply from IBKSPORT.COM
Thank you for sharing your positive experience! We're glad to hear that you had a nice and friendly personal contact with the team at IBKBIKE and that the ordering process was easy without any problems. If you have any more feedback or if there's anything else we can assist you with, feel free to let us know. Happy riding!
Great communication throughout
Great communication throughout the purchase and post-purchase process. All queries responded to quickly and accurately. Bike delivered reliably and everything is as described. Very happy.
2 February 2024
Reply from IBKSPORT.COM
We're delighted to hear about your positive experience! It's great to know that the communication, purchase process, and delivery met your expectations. If you have any more questions or if there's anything else we can assist you with, feel free to let us know. We appreciate your feedback and wish you many enjoyable rides with your new bike!
Very good communication with them
Very good communication with them, they reply fast and always, I waited a little bit too much to order to be shipped but there is no worries!
4 January 2024
Unprompted review
Reply from IBKSPORT.COM
Thank you Luka!
Delivery overdue by weeks which is…
Delivery overdue by weeks which is understandable as these things happen, but the communication through this period was challenging. However all was fixed with a fast recovery in the end. Would recommend as the customer service was particularly well managed despite the order issues. Excellent customer service through challenging situations.
27 July 2023
Unprompted review
Reply from IBKSPORT.COM
Sorry Nick, it's been a tough few weeks and you are absolutely right.
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