Hello. I would like to thank the company: IBKSPORT.COM. I bought a Cannondale Habit. The bike arrived in top condition, prepared and packaged. Delivery took a few days longer than stated but everythin... See more
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Review summary
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Reviews shaping this summary
I had some questions which were answered quickly and well. Every issue was cleared before the purchase. The deliverytime was just as mentioned during the puchase, with no custom issues. Everything wen... See more
I ordered a 500Wh battery for my Specialized Levo without knowing IBKSports. The product was available and the price was good. IBK offer good communication and my shipment was problem free and in t... See more
Great service and fantastic pricing. Bought a Levo SL for nearly £1200 cheaper than a UK supplier. Bike arrived in good time via Fed Ex with Duty and Fees already paid. Highly recommended.
Company replied
Company details
Written by the company
Cycling and outdoor sports store. We work with the world's leading brands and we ship express worldwide directly with DHL,FedEX,UPS. We offer a top quality service aligned with customer needs. We are a European company located in the north of Spain.
Turboebike. - Inspiration comes with the sport
Written by the company
- Professional mechanics certified by Orbea and Specialized.
- We treat our clients with kindness, respect and offer personalized advice to each client's needs.
Fast shipping all over Europe. Payment with 3D Secure.
Fast and insured shipping with DHL, FedEx, UPS
We treat our clients with kindness, respect and offer personalized advice to each client's needs.
Contact info
Polígono Benta-aldea 26, 20270, Anoeta, Spain
- +34 843 99 99 54
- info@ibksport.com
- ibksport.com
4.4
Excellent
256 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
great communication
great communication, smooth management, quick deliverey - overall professional
26 May 2023
Unprompted review
Very good purchase of a bike
Customer service was very good, fast answers on emails and information was good. Bike and range extender was delivered in perfect conditition and fast to Finland.
3 June 2023
Unprompted review
Reply from IBKSPORT.COM
Thank you Niko!
Specialized Epic to Estonia
Purchased a Specialized Epic bike from IBKsport and had it shipped all the way to Estonia via DHL.
Everything went smoothly, IBK mechanics had assembled the bike in a perfect way, just had to bolt the pieces together and went for a ride.
21 April 2023
Unprompted review
Reply from IBKSPORT.COM
Thank you!
Excellent bike range
Excellent bike range, great response to email and phone calls during the whole order / delivery service. Bikes tuned up in perfect condition. Eduardo was excellent to deal with.
14 February 2023
Unprompted review
Reply from IBKSPORT.COM
THANK YOU VERY MUCH FOR GIVING US YOUR FEEDBACK
Great service
Great service, was very well looked after by Eduardo, bike arrived in perfect order and at an excellent price.
14 February 2023
Unprompted review
Reply from IBKSPORT.COM
THANK YOU VERY MUCH!
Brilliant service
Brilliant service. The best price, great range of products and super fast delivery.
So pleased 👍
29 November 2022
Unprompted review
Reply from IBKSPORT.COM
Thank you
Good experience.
Easy purchase with very helpful online chat. Bike arrived on time and well packed. Would recommend.
30 July 2022
Reply from IBKSPORT.COM
Thank you
Brilliant service.
Bought an Orbea Alma M25
Absolutely brilliant service.
Bike packed perfectly.
Good communication.
100% recommend.
Thanks
12 July 2022
Unprompted review
Reply from IBKSPORT.COM
THANK YOU!
Reliable bike store
Reliable bike store. Fast shipping in Europe. I’ve contacted them about an info on my order and the customer care is very kind and useful.
22 June 2022
Unprompted review
Reply from IBKSPORT.COM
Thank you Luke!
Great customer service
Great customer service.
Eduardo was really helpful in assisting me with my order. Let me know about a discount code to get 10% off. Bike arrived on time and well assembled. Very impressed with the service.
9 June 2022
Reply from IBKSPORT.COM
Thank you Ricky!
Reply from IBKSPORT.COM
Thank you!
Reply from IBKSPORT.COM
Thank you and happy new year!
Great price and service to UK
Great price and service for an occam mountain bike from Spain to the UK.
I was nervous I’d be stuck for brexit related duties but in the end IBK sorted everything and it was far and away the best deal for this highly sought after bike (saving £450 if I’d have purchased from the UK). There is a uk site but this didn’t have the model available and it would have still been more expensive!
At first the payment wasn’t going through online. I ended up going through a chat on the website and they set me up a separate payment link which worked fine.
Free delivery too which is amazing value from Spain. There was a large and slightly concerning cost notification from DHL but IBK took care of it fully and the bike was delivered after a short customs delay. I’m so please with it.
Phoning is a little hit and miss, but they do call you back. Best method is to email orders[@]ibkbike.com.
Get yourself a hard to find bike at a bargain!
15 December 2021
Unprompted review
Great service ..
Great service ... quick reply, a bit short answers (but less is more!). Bike arrived one day to late, but I guess that's DHL normal standard. Would recommend IBK for sure!
23 September 2021
Reply from IBKSPORT.COM
Good morning,
Thank you for giving us your service feedback, we will continue to improve where possible to make it even better.
Fast and accurate!
Perfect! everything was perfect, product arrived well packed and even in advance of the estimated date. Payment service and customer service both perfect!
27 July 2021
Reply from IBKSPORT.COM
THANK YOU!
Reply from IBKSPORT.COM
Thank you Valerio.
Orbea Occam H20
Very fast response and great service. I live in Malta and despite some shipping / logistics issues that popped up, this was settled and I received my bike in 1 day.
Highly recommend !!
28 April 2021
Reply from IBKSPORT.COM
Thank you Darren!
Great service and customer support to…
Great service and customer support to assist me in completing the purchasing process.
Fast delivery across europe (Italy), the product is exactly what I was looking for, arrived in a perfect packaging
Also the bike was preassembled perfectly and in half an hour I was able to ride it
Highly recomended
26 April 2021
Reply from IBKSPORT.COM
Andrea, thank you very much for your comment.
We hope to continue to provide you with good customer service.
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