incendium.online 

The Hector HammerFall figure I've had on pre-order since it was announced and not have gotten any response regarding the status. It's been well over a year on this figure, nearly two, and now when I go to my email to check the information, or try to get a refund, it's not working, and I'm unable to request a refund. They're crooks and should be reported to the Better Business Bureau.

The criminals moved their site to opus-direct.myshopify.com/.

I received my first three issues of Joe Satriani's Crystal Planet in early 2022. Placed my first pre-order of Crystal Planet #4 in March of '22(!). Placed my preorder of issue #5 in November '22. Never received them. No communications or updates but plenty of emails pitching their other $#!+.

I was patient at first, but then asked through the chat about the status of my order. Was told at one point that the artwork was being finalized and approved and it wouldn't be long. After another several months, I was told that they had just moved into their new warehouse, and it wouldn't be long.

On October 6, I asked through help(at) how I could get my undelivered items refunded. No response.

It's a disservice for the musicians and properties to be associated with this company.

I'll be exploring options through my credit card for refunds, but I'm not optimistic. Don't order anything from these scammers. They're in trouble, and running from it, taking any money they can.

Side note: The company is so messed up that they sent to me, in the summer of 2022, five additional issues of 1-3, which I did not order, and I returned them on my own dime. They didn't even offer to reimburse me. I should have sold them online.

Put in a $20 order for a Ziltoid comic in Jan 2023 - it's now 11/14/23 - not a peep, email, or follow up response.
It's $20 so no big deal - but this company seems to be a bit shady - M

Disclaimer: I do NOT work for Incendium/Opus and I do not know who they are nor am I related to anyone there.

I have never had a problem with Incendium, which is so strange considering the massive amount of strongly negative reviews.

All my comics arrived in good shape and on time, even Ziltoid!

The website is down (as mentioned) which makes me nervous but I never had a problem with them.

If anyone cares I reviewed a bunch of their Metal-themed comics at Metal-Rules.com.

My 4 item order for Helloween figurines and issue #2 comic book placed on 3/30/2022 is still unfulfilled. I reached out to Incendium on 12/9/2022 for follow up and was told that it's still on back order due to production issues in China. Looks like impulse buying useless garbage off of Facebook affiliated sketchy businesses relying on a lawless county is a learning lesson.

I ordered an action figure on October 12th, it’s been almost a month and I have no info on my order. No tracking info or anything but they took money from my bank account. I’ve reached out many times and have heard nothing back, should I keep trying or just dispute the charge with my bank and get my money back? Thanks.

Preoredered 6 items. Items 2-5 arrived pretty quickly on release (I'm in the UK). Item 1 never arrived and item 6 shops status is unfullfilled despite the item already being released. Attempted contact on multiple occasions and have been completely ignored. Terrible company to deal with.

Like another person i read about on here i got scammed for the heavy metal taarna statue to the tune of $390 canadian, that's a lot to lose, hope they burn in hell. Just noticed the whole site has disappeared. F them is all i can say.

I ordered Comics well over a year ago and have still not received them, Sent over 20 emails to them and still no response...
What's going on with this so called "Company" are they in operating?

1 star is NOT low enough. I too ordered a series of 5 comics. Got the 4 in great shape but this 5th n last 1 I ordered a year ago n nothing. But the comic was sold out n I never received mine. I've tried contacting the company but nobody gets back to you. There's no address on phone number associated w/ them either. I'm going to the BBB (Better Business Buearu) for help.

To be fair first thing: I ordered 5 comics over a period of time, and it's just the fifth I haven't received. I ordered in september 2022. Since shipping to germany is always a little bit slow, I waited...and waited...then I've seen on instagram, that shipping started worldwide - one month after I ordered. I never received any information after I ordered (despite the information that I ordered and payed). Now I've seen, that my order is sold out. It's a limited first print. My other comics are first prints. I contacted incendium three times. Via different mail adresses and social media. I never received any answer. So now I'm sitting here, they got my money, but I dind't ger my comic and don't have a chance to get it somehow. That's a disappointment. They should be ashamed.

I placed my orders in July of 2022 and it is now September 2023. I have been given the run around several times as to why my orders have not shipped. At this point, they are not responding to my inquiries.
I will be following up with the BBB.

I got scammed too, what a shame, thieves!
I have been waiting for my order to be delivered since July 2022.
They do not reply to emails, they block you from social media platforms, they do not refund money, they only take your money so BEWARE you have been warned.

I have had 2 outstanding orders with Incendium Online ( Now Opus Publishing / Opus Comics owned by LLexi Leon for 2 1/2 years now. They completely shutdown, but still take orders on their Website and continue to scam people out of money.

Lying to both their client and customers.

There’s a Devin Townsend first edition comic that was supposed to be out earlier in the year.

I contacted them to be told that the release date was actually the printing date and it’d be out in a few weeks. It was never released.

Months and a couple of times trying to contact them have gone by and I’ve not heard anything.

One of the artist’s managers told us a few weeks ago they they’ve also not had any communication from them up until recently. Incendium said there would be an update the week after but there has still not been any news or contact.

I’ve put the date as March but this is still ongoing.

Absolutely awful, not getting my order shipped and no communication. Had to go through credit card to try and dispute. No communication whatsoever. Disgusting company, ripping people off.

I've had 3 previous pre-orders with these guys for a 5 part comic book run, all of them took a while but came. I placed the order for issue 4 & haven't had anything in almost a year so contacted them & got no response. I noticed on the website the item is now listed as sold out.
I've messaged them every day for the last 3 weeks & haven't had a single response yet.
Seems them taking people's money & then going into hiding isn't unusual so I can't recommend them at all due to this. In fact I'd say avoid them at all cost!

Ordered a Joe Satriani figure back in February. I have not received ANY updates on it and it's now August. Apparently, they have some backlog issues or something with the warehouse but that is no excuse for the lack of updates. Seems all their social media accounts are gone without a trace. I sent an email asking for a refund. Hopefully, they provide one. Seems like I got ripped off :(

Communication is horrible. Ive preordered the Evanescence comics. The 1st 2 came, but the 3rd has been over a year since preorder. I sent emails and they replies they were switching warehouses. 6months later, still switching. Now i can't even get a response and I'm out almost $50. At this point, they should just shut down. Customer service is horrible and the very last email i received was rude and condescending.