incendium.online 

Scammmm!!!!! Blocked me on Fb and won’t reply to my emails because I’ve asked for a refund as I never received the order

I preordered a few comics from here. First three were delivered in the estimated time frame. The last two - nothing. One has been over a year at this point. They responded to emails up until about a month ago when I asked for a refund - and they’ve stopped responding. They’re thieves that blame a warehouse move for a year+ of delays.

Zero if I could. Had helloween comics ordered 18 months ago. Have not received what I paid for. I have had enough of their dodgy business. They won't reply to any of my emails. I have accepted that this rubbish company won't send me what I ordered and have stolen my money. They suck

I'm still waiting on an order from 2 years ago.

Ordered 2 Hell-o-ween comics and 3 Hell-o-ween actions figures in July, 2022 and have received nothing.
Have contacted company twice and gotten no response. This cost around $165. I am going to try to claw my cash back through Amazon Pay and will probably contact the Maine Attorney General and report mail fraud.

I prepaid for a Taarna statue in June 2020. $296.75 USD. There were delays through covid and I understood that. Last time I heard from them was March 2022, saying there were still delays. I recently found out later in 2022 they discontinued all their Heavy Metal line which included this statue. I've repeatedly contacted them in various ways, and there's been no answer. The Better Business Bureau tried as well and they didn't respond to them either. So they've taken my money, never delivered on the product which they don't even sell anymore and they ghosted me. Extremely disappointed. All I wanted was a refund at this point.

Never received the action figure ordered in December 2021 ! Got answers at first : delayed at the warehouse because of the Coronavirus, then an answer about a refund, and now they're not answering anymore. They just kept the money, a whole sting !

Ordered a couple comics and an action figure back in early Dec. 22 as a Christmas gift but it never arrived or had a shipping update. I eventually got a reply in January from an employee that they were changing warehouses so there were delayed, no time table. I gave them the benefit of the doubt but in February I asked for another update and the employee said he would head to the warehouse and personally take care of this, which never happened. In March I asked for a refund and the employee said it would take some time because of it being a custom build order, which made no sense because it was an older comic and action figure plus they said the changing warehouse was the reason for the delay. I finally received a refund at the end of March, no apology or anything. Will never attempt to do business with this joke of a company again.

I pre-ordered the 3 first issues of Crystal Planet right when they were announced and received them fairly quick after they were released.
However, I pre-ordered issue 4 on the 17th of March 2022, and issue 5 in September, and I still haven't gotten them. Although I've been told many times by support that after warehouse or new-team problems they were finally getting shipped out. I must have contacted support 6-7 times in the span of a year, and always got the same answer...
I also want to point out that on their website it says for Crystal Planet #4 shipping in May 2021, and for #5 December 2021, which doesn't make sense.

I'm in Europe, is there a way to file some sort of complaint against this company with a consumer protection association, or join any on-going case/file started by American consumers?

This is the worst experience I've ever had with online orders... If you consider ordering from them, don't. Absolutely avoid them!

I have tried to talk to them over Facebook, no answer. Over E-mail, no answer.

2 comic books are now in the waiting and nothing has happened. I would rather eat my own underwear with skidmarks than give these people more money. I will even contact some of the bands that have fixed deal with these guys and ruin their reputation.

It’s been over a year and I still hadn’t received any of what I ordered.

Another person scammed by these guys. Ordered a numbered cradle of filth comic back in Sept of 2022. It's currently March of 2023.
I've been given every imaginable excuse, and was at one point told to go to a local comic shop and buy an unnumbered edition there.
Ridiculous.

Had no problem receiving first 3 comic issues - almost (2 years) still haven't received action figure (production delays) - a year still waiting on issue 4 and 6 months issue 5 (warehouse issues) - offering refund but who the hell wants that when you are trying to get the complete collection - 2 weeks ago was told backlogged orders going out - still no shipping notification

Been almost a year (March) and still not received my order. Just the usual runaround that everyone else got.
The bands that are allowing this company to use their likeness (Disturbed) for product that is not being delivered, should be notified.
Save your money. This company sucks!!!!!

Buyer beware - DO NOT MAKE A PURCHASE FROM THIS SCAM WEBSITE. I placed two seperate orders for collectable figurines and waited 12+ months to no prevail. Fed lies after lies - asked for a refund and still fed me more lies. Just told me the order was cancelled and in progress but I waited and nothing. They will not give you what you pay for and will constantly feed you excuses and lies. DON'T WASTE YOUR MONEY - GO SOMEWHERE ELSE.

I ordered 3 comics and an action figure a year ago for my son. Never received the products and have since asked for a refund which I havent got. Each time I emailed them I was told they have warehouse issues, however, it's been a year which is a wholly unreasonable amount of time and it doesn't look like I will get my money back. Buyers BEWARE.

Like others I placed an order for 2 items, got 1, and have gotten the run around for the 9 months since. No product no refund no matter how hard I try. Millions of excuses. Buyer Beware!

I've ordered special release comics from them a couple of years ago and received them very quickly. In March 2022 I ordered a further 2 comics in that series and have not received them as yet 9 months later. Sent them an email each month and each month they reply with a new version of issues with the warehouse.
My suspicion is that this business became insolvent due to covid and have not paid their printers for the books that were released and that is why shipping is being held up.
There are supposed to be 2 more edition releases for this comic and I will probably order them just to complete the set but I don't have any expectation that they will meet shipping expectations.
Will also look into US laws regarding insolvent trading and see if there is some way I can push this forward.

Worst service i have ever received from any company my order was supposed to ship in march its december still havent received it. They keep telling me they are trying to figure out a shipping problem.but from reading the other reviews they tell that to everyone. Sad a company is run so poorly.will not be buying from them ever again.

If your looking for some unique great gifts-this is it. BUT, good luck getting your order. I have ordered twice and have definitely learned my lesson the second time around. The first order did take an unexpectedly longer time to get, but The last order I placed was in June. It’s now December and I finally cancelled my order. I got email after email saying they were working on it and that they were in the process of changing warehouses. They are still having warehouse problems 6 months later. Not good for a business. The quoted time for delivery on the website does not reflect the delay. The longest shipping time quoted was 6-8 weeks for a T-shirt. Everything else was 7-10 business days. I did get a refund, but did not get any refund for the shipping and handing because I did receive 1 of the 7 items I ordered. So that also makes their shipping very expensive. Very disappointing