incendium.online 

Pre-ordered special editions of Disturbed comics. The first 2 arrived timely. The next two I didn't receive until I emailed them stating I never received shipping notification but people I knew had received their copies months earlier. The 5th and final instalment I pre-ordered last September (2022), for a October 2022 release. I have yet to receive the comic. I was first told they were very busy and catching up on orders. I was then told last December they were switching warehouses. After several months and emails through May, 2023 they were STILL moving warehouses and didn't ship the comic. I've reached out via email a couple times since then without a reply. I don't even care about the money, but I was more collecting these as a big fan of the band.

I ordered a comic and a figurine from them in April 2021. I got the comic, but the figurine never arrived. I keep contacting them every couple of months and I get only excuses. Reporting them to BBB does nothing, as they will respond they will issue a refund, but they never do. This website is a complete scam and I don't know why bands team with them, since the fans are getting scammed. I am out $40....Anyone know a lawyer for a class action suit?

Beware of this scammers. I ordered a comic book in June 2022, it was supposed to be shipped in august 2022 and still haven't relieves it. Wrote them since november and they kept saying were moving warehouses and then just vanished.

Should be lower than 1. I ordered 4 items from them from 2021 and only received 1 partially damaged comic. They went radio silent since my last request regarding my orders. They also block people who ask for updates or criticize them in any way on socials. The products I purchased had sentimental value to me and its tremendously disappointing they prefer to con people out of their money. They should be reported for fraud and theft.

Never sends what you order, and gives no communication when you try to contact them.
Ordered the Devin comic at the start of the year, the website says it would have printed in April and it's still in pre-order.

If I could give zero stars I would. I ordered a comic from them back in January, and it is now July. I've sent them two emails, multiple months apart, and they haven't responded to either one.

Please, please, please do not spend your money with this company. They are a scam, straight up.

2 stars because they delivered my first 2 editions of this comic series perfectly, but the third edition was delayed, over a year later I’ve not received the comic and they don’t answer emails, despite multiple being sent, very disappointed and concerned as I have already preordered the 4th comic, so not sure if I’ll receive this now

I'm very disappointed to have trusted Incendium. I preordered a comic book that was constantly delayed. The first time, I was told that they had to get the final approval from the band which was on tour at the time. The second time I contacted them, I was told they had moved warehouses and were hoping to ship the comic book shortly. A year and a half after my purchase, I have nothing to show for my money.

Very very bad shop, do not order anything, the chances are you won't get it but they will keep your money. Where I am from this is called fraud/theft. I am still awaiting for something I ordered over a year ago, for a while I was getting responses to my emails saying it won't be long etc, still not got it and now get no responses from emails or messages sent, very bad, I waiting on 3 items so have lost quite a lot of money.

Horrific company. I pre-ordered a comic back in February that was supposed to be printed in May. I have contacted them several times to ascertain the status of my order, only to be met with crickets. I have requested a refund, but given other reviews, it’s probably futile. Do not order from these people, they will take your money and won’t give you what you paid for.

I’m not sure what happened to this company, they used to send the products out and had no issues for years. But all the suddenly wont respond to emails or order updates etc. I have about $200 worth of pending orders from the last couple years that have not been sent but they had no problem taking my money. Disappointing for them to ghost all the customers with no responses or updates on anything.

Complete lack of communication. They haven't sent item in the timeframe suggested. They won't respond to emails. Incredibly disappointing.

I should add I claimed my money back via PayPal after writing this review and PayPal refunded immediately. Clearly a known issue.

Order Joe Satriani figurine, doesn't arrive , they say we are moving wharehouse? Then no more email reply . Appalling very unfair !

Same as Others. They Never Ship Products you have Bought & Paid For.

Ordered 2 figures in March of 2021. Over a year and a half and multiple "pushbacks" later, in October of 2022, I decided to cancel the order because it seemed they were never going to ship it out. Payment information was given to support through an email conversation but I never received any sort of refund, or the order. It's now July of 2023, over two years since the original order. I attempted to contact them again about this recently, and still no response. I'd avoid this company at all costs.

Ordered echoes of the void #3 in June of 2022. Still haven't received it. Company responded to an email about 6 months ago saying they were moving warehouses and it would ship in 2 weeks. I haven't received my item and they haven't responded to count less emails. They've now deleted their Facebook and IG accounts. I can't dispute a 13 month old charge so I've been scammed out of my money. Avoid this company at all costs!

I wish I could give them less than a star. I ordered the Ziltoid comic in January, at the end of May I messaged them and they said the foil covers take a couple weeks longer to print. I've messages three times since and only receive the auto message that it has been received outside of business hours. I am angry and disappointed.

Got scammed.
They're co-publishers of the comic I ordered. It's been in print since April but their website still says pre-order.

The musical artist on whose work the comic is based shared a link to the incendium store for pre-order. Now the 'shop' tracker has said "order placed" since FEBRUARY and they won't respond to my emails.

I have been fighting with them for over a year. The first 3 comics came as ordered and within a reasonable time frame. Then in September of 2022 the wheels fell off the train. There is no way they have had warehouse issue or training issues for this long. Also had one of my orders say it was sent but has never left Kansas. With this company instead of just making it right it’s excuse after excuse. I have an email thread going back to October of 2022 with nothing but the same empty promises. “Going to the warehouse to oversee the process personally.” “It should be resolve within a couple weeks” over and over again. And instead staying up on communication I have had to keep sending emails to get the same answer. They absolutely suck. I want to know if there is a way for everyone to do a class action against them.

Ordered ziltoid preorder in january 2023. Release date came and went. Two months after release and still no word and theyve ghosted me on any follow up responses. Im going to my bank to cancel the charge. They take your money and run. Its rampant and they do it to wveryone. Not a single ziltoid comic has shipped to anyone whos ordered one. Complete shiesters