incendium.online 

This is the second comic I've waited FOREVER to get. My wife ordered me the first Helloween comic from them, only for it to finally arrive about a year late.

I've ordered the second one myself. It was supposed to ship in May, 2022. It's now NOVEMBER. The website still says "Shipping May, 2022", which might change if they read this, to cover their asses. But as of right now, they haven't bothered to update it for people who might still be able to order it (it's a limited run, but they might not be sold out yet).

I've gone back and forth with them over email. I've been pleasant so far, and so have they. However, my patience is hitting a low point. The first reason they gave for the delay was that it was difficult to get final approval with the band touring. I get it--but it was supposed to be done before the band was touring.

Now they're talking about a move to a new warehouse, what they were quoted on it vs. how long it's taking, etc. So THAT conversation has been going on for about a month. A month in which they keep on promoting new material.

So, you know, I'm a bit annoyed about it. And now they say issue #3 ships in December, which is hilarious. I love Helloween and I want to support them, but I'm not ordering issue #3 until I hear that it's shipped to some people and I have #2 in my hands.

I have odered specialized comics from them before with no issues but just recently I got a notification that one of my comics I odered was shipped back in September. It is now the end of November and still have not received my order. Contacted Incendium Online multiple times with no luck. My emails now go unanswered. Very poor customer service. Will no longer be ordering anything from them!

I would give 0 stars, bought a 3 Helloween action figure and 1 comic book. Waiting more than a year and nothing. Worst costume service.

Ordered 2 comics, they came within the specified time. Pre-ordered a Disturbed action figure EIGHTEEN MONTHS ago and still haven't gotten it. Lots of run around about shipping, ports, China, blah, blah, blah. I've worked in inventory, shipping & receiving. There were delays due to Covid, absolutely. But the tale they're spinning at this point is a massive cargo container of crap. I FINALLY got them to agree to a refund, but it's going to take a few weeks because they fronted all the money they got to pay for things and don't have the cash on hand for refunds. (See me holding my breath?)

One star is too many. I've been waiting 4 months for my figure order and every email they tell me it's not long now. Waste of time and £60.

Ordered the Flatbush zombies figures over a year ago was told they were stuck in the LA port. I emailed them asking for a refund on shipping as they should, ignored the request and stated it was infact customs that had the shipping container. They claimed saying they were waiting on a ship at port was “easier than saying customs”. This was only after I had addressed that no ship has been waiting to port that they changed up their story to less public information.

Ordered a Joe Satriani figure well over a year ago. First they tell me they had production trouble with this item, then many months later they tell me they are shipping orders. 2 more months go by, I email them asking where the order and tracking are, they tell me they are moving buildings and sorting through orders. I email them again after another month or so and request a refund. Now they don't answer my emails. DO NOT GIVE THESE PEOPLE MONEY!

Over a month, items not shipped. Got one reply about the warehouse being backed up, then they stopped replying.

I would give zero stars if I could. Preordered a Bill and Ted Death figure on August 7, 2021. Item has been in stock at the Warehouse and I still have not received my order. I have emailed Incendium SEVERAL times and keep getting the run around. SHIP MY ORDER ALREADY!

Placed an order on May 16. Placing the order was easy. For the last 2 months I’m being told the warehouse is full and they are shortstaffed. Then I read reviews of orders placed 2 weeks after mine who have received their order. At this point. I just want my money back.

No problem with their service, ordered 3 comics, two of them came in my country, contacted them to change address for the third because i moved to a different address, fast response, no problem there as well.