Michel visits twice per week. He undertakes his work quietly, efficiently & without intrusion. Michael is always obliging & happy to assist in any way he can. Michael is always cheery, with a posit... See more
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Review summary
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Steve is always friendly, reliable and professional. He comes in regularly to service and change the nappy bins and always gets the job done without any fuss. He’s polite, approachable and clearly tak... See more
Company replied
We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more
Company replied
Colin visits us on a weekly basis to our nursery. He is extremely friendly, approachable and professional. Everything is handled efficiently and the kids also love him visiting. It’s always reassu... See more
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Company details
- #1 of 4 best companies in Hygiene Services
- #6 of 119 best companies in Business-to-Business service
- #4 of 42 best companies in Waste Collection Service
- #1 of 1 best companies in Hygiene Station
- #3 of 46 best companies in Waste-Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17k reviews
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Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive feedback! We're delighted to hear that our team is friendly.
Friendly and hard working staff
Friendly and hard working staff
Colin is great! He always has a smile and gets on with his job with no disruption to the Nursery routine.
22 June 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive feedback! We're delighted to hear that our team is friendly and hardworking, and that our service is efficient and non-disruptive to your nursery's routine.
He is so kind and enthusiastic
22 June 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear that you found our team member to be kind and enthusiastic! Thank you for sharing your positive feedback.
The ugly duckling
Always very friendly when coming into the premises quick and efficient
23 June 2026
Reply from Initial Washroom Hygiene UK
We appreciate your kind words! We're so happy to hear that you consistently receive friendly, quick, and efficient service from our team.
Reply from Initial Washroom Hygiene UK
We are so pleased to hear that you had such a positive experience with our service. Thank you for your wonderful feedback; we truly appreciate it!
Theres never an issue
Theres never an issue, always professional , but also a really nice gentleman, if he can help in any way he does
24 June 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear that our team member is professional and always willing to help. Thank you for your kind words!
Professional through out
Professional through out, changed everything that was ment to be changed,
22 June 2026
Reply from Initial Washroom Hygiene UK
We're so happy to hear we provided professional service and made all the necessary changes. Thank you for your kind words!
Initial - Michael
Michel visits twice per week. He undertakes his work quietly, efficiently & without intrusion. Michael is always obliging & happy to assist in any way he can. Michael is always cheery, with a positive infectious manner.
10/10 service - Initial have a golden star employee in Michael.
15 June 2026
Reply from Initial Washroom Hygiene UK
We are delighted to hear such wonderful feedback about our service and the positive impact our team member has on your experience. It's fantastic to know that their efficiency and helpful demeanor are so appreciated. Thank you for sharing your kind words!
Excellent service
Michael has consistently demonstrated exceptional professionalism, attention to detail, and commitment to maintaining the highest hygiene standards across all assigned areas. His positive, can-do attitude displayed does not go unnoticed.
I am always impressed with his happy, chatty demeanour.
12 June 2026
Reply from Initial Washroom Hygiene UK
We're so pleased to hear about your positive experience. It's wonderful to know that our team member consistently demonstrates professionalism, attention to detail, and a commitment to high hygiene standards. We appreciate you noticing their positive and friendly demeanor.
Jacky is always happy and helpful in…
Jacky is always happy and helpful in every way she can be. So pleasant to be around. Even when other members of your team miss changing bins, she will make up for it no questions asked. You should be proud that Jacky is part of your team
22 June 2026
Reply from Initial Washroom Hygiene UK
We're delighted to hear such wonderful feedback about our team member! It's fantastic to know that their helpfulness and pleasant demeanor are so appreciated. We're proud to have them as part of our team.
efficient ..any problem solved quickly…
efficient ..any problem solved quickly ...gary is polite and willing to help
22 June 2026
Reply from Initial Washroom Hygiene UK
We're so pleased to hear about your positive experience and that any problems were solved quickly. We appreciate you sharing your feedback.
Michael comes into our school twice a…
Michael comes into our school twice a week.e His always so polite and such a friendly man, he will always go over and above to make sure everything is done before leaving the site.
Thank you
Jeff
24 June 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear such wonderful feedback about our team member. We truly appreciate you taking the time to share your positive experience with us.
The Initial washroom service engineer…
The Initial washroom service engineer is always punctual to suit our requirements.
He is always well presented and very polite.
The products required are always clean and replaced in line with our contractual agreement.
24 June 2026
Reply from Initial Washroom Hygiene UK
We truly appreciate your positive feedback regarding our washroom service. We are delighted to know that our service engineer consistently meets your expectations with punctuality and professionalism, and that our product replacements align with your agreement.
Great service by Carl
Great service by Carl, he's always polite and friendly and does a great job
23 June 2026
Reply from Initial Washroom Hygiene UK
We appreciate your positive feedback. We are happy to hear that our service was polite, friendly, and great.
Gary does a great job when visiting…
Gary does a great job when visiting Lockhart ASN Campus.He is always polite to the staff and nothing is to much bother to him. He always makes sure the all bins are emptied and areas always left clean and tidy.
22 June 2026
Reply from Initial Washroom Hygiene UK
We're delighted to hear about your positive experience! It's wonderful to know that our service is consistently professional and that areas are left clean and tidy. Thank you for your kind feedback.
Reply from Initial Washroom Hygiene UK
We are so pleased you had a positive experience. Thank you for your kind words.
Great customer serice
23 June 2026
Reply from Initial Washroom Hygiene UK
We appreciate your kind words! We're glad you received professional service.
Great reliable and professional service…
Great reliable and professional service with friendly staff.
12 June 2026
Reply from Initial Washroom Hygiene UK
We appreciate your kind words! We're glad you received professional and friendly service.
cannot fault your driver john at all
cannot fault your driver john at all, he is friendly and efficient which is essential in the school environment.
22 June 2026
Reply from Initial Washroom Hygiene UK
We're delighted to hear about your positive experience! We appreciate you highlighting our driver's friendly and efficient service.
Reply from Initial Washroom Hygiene UK
We're delighted to hear about your positive experience! Thank you for your feedback.
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