Since our branch opened we have had the same woman coming every week, Jackie, she comes and is so friendly always chats with everyone and get her jobs done. She makes the morning she is there better w... See more
Company replied
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Review summary
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Michael is our point of contact twice weekly when he comes into our Early Years Setting. Always friendly and polite, Michael greets all the children warmly (they often see him coming, speak to him wh... See more
Company replied
Carl was fantastic. Great service really efficient. Needed our air fresheners changing as the person before him hadn’t done them he had no problems doing this. Really friendly guy. Thank you Carl,
Company replied
A huge thank you to the practically perfect person who bravely faces the contents of our nappy bin. What some see as shit filled nappies he sees as a personal challenge-and conquers it every single ti... See more
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Company details
- #1 of 4 best companies in Hygiene Services
- #6 of 122 best companies in Business-to-Business service
- #4 of 40 best companies in Waste Collection Service
- #1 of 1 best companies in Hygiene Station
- #3 of 48 best companies in Waste-Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17k reviews
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Really helpful and polite
Really helpful and polite. Never had any issues or any missed visits. Thanks!!
13 August 2026
Reply from Initial Washroom Hygiene UK
We're so happy to hear about your positive experience with us and that we've met your expectations. Thank you for your kind words!
Since our branch opened we have had the…
Since our branch opened we have had the same woman coming every week, Jackie, she comes and is so friendly always chats with everyone and get her jobs done. She makes the morning she is there better with the happiness she brings.
13 August 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear that our team member brings such a positive and friendly energy to your branch every week. It's wonderful to know that her presence makes your mornings better.
Reply from Initial Washroom Hygiene UK
We are so pleased to hear that our team consistently provides you with friendly and professional service. Thank you for sharing your positive experience!
Always a great service when Angela…
Always a great service when Angela comes to morello!
13 August 2026
Reply from Initial Washroom Hygiene UK
We're so happy to hear about your positive experience with us! We truly appreciate your kind words.
Carl yarranton
Carl yarranton is a nice polite well spoken man he came Friday to do our sanitary bin he is funny kind mannared he just goes in tell you where he needs to go doesn't bother me as we both needs to do our jobs would highly recommend him & the company to any one can not fault him
15 August 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear about your positive experience! It's wonderful to know that our team member provided such excellent and friendly service. Your recommendation is greatly appreciated.
Reply from Initial Washroom Hygiene UK
We're so glad to hear about your positive experience with our service
Carl yarranton
Carl yarranton
Carl came to our pub The Whitley to empty our sanitary bins he was very friendly and the service was very good
5 August 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear about your positive experience with our service at your pub. We appreciate you taking the time to share your feedback.
Colin is a good egg and works hard for…
Colin is a good egg and works hard for the company and does a good sturdy job
13 August 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that you find our team member to be hardworking and doing a good job.
Colin is always friendly and cheerful…
Colin is always friendly and cheerful he’s a credit to your company
13 August 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We're so happy to hear that our team member consistently provides such friendly and cheerful service.
Very efficient guy very polite and…
Very efficient guy very polite and helpful always willing to help.
13 August 2026
Reply from Initial Washroom Hygiene UK
We appreciate your kind words! We're glad you consistently receive efficient, polite, and helpful service.
Reliable ,and friendly staff each time
13 August 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear that you consistently experience reliable and friendly service from our team. Thank you for sharing your positive feedback!
Excellent service from Carl always goes…
Excellent service from Carl always goes above and beyond
6 August 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We're so happy to hear that our team member provided you with such excellent service and always goes above and beyond. Thank you for sharing your positive experience!
“Carl is great and very friendly
“Carl is great and very friendly. He was helpful, professional, and made the whole experience really easy. I’m very happy with the service and would definitely recommend him.”
13 August 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear about your fantastic experience! It's wonderful to know our team member was helpful, professional, and made the whole experience easy for you. Thank you for your kind words and recommendation.
The gentleman was professional and…
The gentleman was professional and friendly. He asked if there were any issues or questions that needed answering.
Fantastic and friendly service.
13 August 2026
Reply from Initial Washroom Hygiene UK
We are so glad to hear that you received fantastic and friendly service! We always aim to provide a professional and helpful experience.
Very easy process
Very easy process. Carl regularly deals with our sanitary bins. He is always friendly, polite and respectful.
We have no issues with his service.
13 August 2026
Reply from Initial Washroom Hygiene UK
We're so happy to hear about your positive experience with our service and team member. We truly appreciate your kind words and feedback!
Carl is always polite and efficient…
Carl is always polite and efficient when he comes to us
13 August 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're happy to hear that our team member was polite and efficient.
The member of staff on site with us was…
The member of staff on site with us was great, was very helpful and professional. Work carried out was 1st class.
12 August 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear about your positive experience! It's wonderful to know that our staff member was helpful and professional, and that the work carried out was first-class.
I have found that recently the lady who…
I have found that recently the lady who comes sorry did not catch her name has been amazing and goes above and beyond for us,always wanting to speak to the cleaner to see if there are any problems as well as my self which i think i haven't seen before.
So thank you.
Nicola Beck
13 August 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear about your positive experience! It's wonderful to know that our team member has been going above and beyond. We truly appreciate you sharing your feedback.
Contacted Initial Washrooms
Contacted Initial Washrooms, they visited site and provided recommendations for our requirements.
13 August 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear we could provide helpful recommendations for your requirements. Thank you for your positive feedback!
The girl who collects the bins is…
The girl who collects the bins is always friendly and polite,and is always quick and efficient
13 August 2026
Reply from Initial Washroom Hygiene UK
We appreciate your positive feedback! We are so happy to hear that you find our staff friendly, polite, quick, and efficient.
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