I can't recommend Colin Mitchell and Stacey Fisher highly enough. They're always on hand to answer any queries we have, and it's clear they genuinely care about getting things right What really s... See more
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Review summary
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What people talk about most
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Lovely guy called colin I think his name is i forget hes very friendly polite and a pleasure to see every time he comes in store (the range castle park radford Nottingham)always smiling never complain... See more
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I would like to give a shoutout to Colin, who is a thorough professional and an asset to this company. He always comes with a great smile, does his job efficiently and provides excellent service. Coli... See more
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Raymond always gives a fantastic service and goes above and beyond the call of duty to help us. He notices issues with initial products and either fixes or replaces them before it becomes a major issu... See more
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Company details
- Hygiene Services
- also in
- Business-to-Business service
- Hygiene Station
- Waste Collection Service
- Waste-Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17k reviews
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Very professional and approachable…
Very professional and approachable gentleman. Friendly, helpful, and provided excellent service. A great first impression of Initial Washroom Hygiene UK.
28 September 2026
Reply from Initial Washroom Hygiene UK
Tracey Gee,
We are delighted to hear about your positive experience! It is wonderful to know that our team member made such a great first impression by being professional, friendly, and helpful. Thank you so much for taking the time to share your kind feedback.
Initial Washroom Hygiene UK
Colin is the happiest man I have ever…
Colin is the happiest man I have ever met. He has great customer service skills and has a genuine passion for his role 🙂
28 September 2026
Reply from Initial Washroom Hygiene UK
Space inclusive,
We are so glad to hear such wonderful feedback! It is fantastic to know that our team member's positive energy, excellent customer service skills, and genuine enthusiasm make such a great impression. Thank you for taking the time to share your kind words.
Initial Washroom Hygiene UK
Really happy with the service I…
Really happy with the service I received off Carl, always on time and he is a very polite and happy person
18 September 2026
Reply from Initial Washroom Hygiene UK
Miss Walker,
We appreciate you taking the time to share your positive experience. We are so happy to hear that our team member is consistently punctual, polite, and brings a pleasant attitude to every visit.
Initial Washroom Hygiene UK
Carl provides wonderful service with a…
Carl provides wonderful service with a smile first thing in the morning
28 September 2026
Reply from Initial Washroom Hygiene UK
Costcutter,
We appreciate you sharing your positive feedback. We are so happy to hear that our team member brightens your mornings with wonderful and cheerful service.
Initial Washroom Hygiene UK
Reply from Initial Washroom Hygiene UK
We are delighted to hear that you had such a wonderful experience with us. Thank you for taking the time to share your positive feedback, as we truly appreciate your kind words!
Initial Washroom Hygiene
Colin delivers a great service and i…
Colin delivers a great service and i would highly recommend
28 September 2026
Reply from Initial Washroom Hygiene UK
Anthony Marhsall,
We appreciate you sharing your positive experience. We are so happy to hear that our team member delivers such a great service and that you would highly recommend us.
Initial Washroom Hygiene UK
Colin always comes to Chilwell SD with…
Colin always comes to Chilwell SD with a massive smile on his face. He always succeeds to brighten my day. 5 stars ALL DAY LONG 👏👏👏👏
15 September 2026
Reply from Initial Washroom Hygiene UK
Elly,
We're so happy to hear that our team member consistently brings such a positive and uplifting presence! It's wonderful to know that their friendly demeanor brightens your day. We appreciate you sharing your kind words!
Initial Washroom Hygiene UK
Great service from Bill as always!
23 September 2026
Reply from Initial Washroom Hygiene UK
Dulux,
We're so pleased to hear about your positive experience and that you consistently receive great service from our team. Thank you for taking the time to share your feedback with us; we truly appreciate it.
Initial Washroom Hygiene UK
Quick and efficient service
14 September 2026
Reply from Initial Washroom Hygiene UK
Our Lady of the Assumption,
We are so pleased to hear that our service was quick and efficient for you. We truly appreciate your kind words.
Initial Washroom Hygiene UK
Reply from Initial Washroom Hygiene UK
McDonald’s Restaurant,
We appreciate your kind words! We're so glad to hear that our service is consistently on time, reliable, and polite, and that you've never encountered any issues.
Initial Washroom Hygiene UK
Thankyou Colin
Thankyou Colin, always works hard!
The hemlock stone!
24 September 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
Kaylie,
We are so glad to hear such positive feedback! We truly appreciate you taking the time to share your experience with us.
Initial Washroom Hygiene UK
William is highly recommended!!
William is brilliant, very helpful, always ensuring we have the products that we need in our reception. Very friendly, professional person. Would highly recommend William.
1 April 2026
Reply from Initial Washroom Hygiene UK
Predtige Bodyshop repairs,
We're so pleased to hear such wonderful feedback! It's fantastic to know that our team member is very helpful, friendly, and professional. Thank you for sharing your kind words.
Initial Washroom Hygiene UK
Been seeing Colin for many years and…
Been seeing Colin for many years and always appreciated his service,top man top quality
22 September 2026
Reply from Initial Washroom Hygiene UK
Gerald Trimble,
We appreciate you taking the time to share your positive experience. We're happy to hear that our team member consistently provides excellent service and top quality.
Initial Washroom Hygiene UK
I would like to give a shout out to…
I would like to give a shout out to Shaquille Springer. As he always provides quality service. And goes above and beyond to make sure standards are meet. Which he did by helping out are two school sites recently. At short notice which was very much appreciated.
Thank you
Che Donnelly
Site Manager
Kestrel House School
9 September 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
Che Donnelly,
We are incredibly grateful for your kind words and the wonderful feedback regarding the quality of service provided. It's truly rewarding to hear that our team went above and beyond to meet your standards, especially with the recent support at your school sites on short notice. We appreciate you acknowledging our efforts.
Initial Washroom Hygiene UK
John Carr - helpful, positive and professional
John Carr was particularly helpful and professional during the service visit today. After experiencing difficulties with receiving communications from our account manager, it is refreshing to be met with a staff member who is keen to provide a positive service and proactively find resolutions to concerns to ensure customer satisfaction.
23 September 2026
Reply from Initial Washroom Hygiene UK
Multi ply,
We are so pleased to hear such positive feedback about our colleague. It's wonderful to know that their professionalism and proactive approach made such a positive impact on your experience. We truly appreciate you sharing this with us.
Initial Washroom Hygiene UK
Glyn is always kind and courteous and…
Glyn is always kind and courteous and very professional
16 September 2026
Reply from Initial Washroom Hygiene UK
CMH,
We appreciate your kind words! We're so glad to hear that you consistently receive kind, courteous, and professional service.
Initial Washroom Hygiene UK
Friendly & efficient service
Perform tasks to a high standard with the minimum disruption to office and factory areas, which is appreciated
23 September 2026
Reply from Initial Washroom Hygiene UK
Elaine,
We're so glad to hear that tasks are performed to a high standard with minimal disruption. Thank you for your kind words; we truly appreciate your feedback!
Initial Washroom Hygiene UK
Reply from Initial Washroom Hygiene UK
Hi Veolia, thanks for leaving a review!
Really appreciate the service Carl…
Really appreciate the service Carl gives. Great communication and flexibility around visits.
8 September 2026
Reply from Initial Washroom Hygiene UK
Belper Amateurs Cricket Club,
We appreciate you sharing your positive feedback. We are so happy to hear that our service provided great communication and flexibility.
Initial Washroom Hygiene UK
Carl is a verry nice and polite person…
Carl is a verry nice and polite person and always dose a good job
13 August 2026
Reply from Initial Washroom Hygiene UK
C J Tool & Mouldings Ltd,
We appreciate you sharing your feedback. We are so happy to hear that you found our service to be very nice and that our team member always does a good job.
Initial Washroom Hygiene UK
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