Got what I ordered promptly - you maybe able to get supplies cheaper elsewhere - but if you want genuine stuff there's only one place to go!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The deli ery of jacuzzi was brilliant but when ordering supplies it took weeks to get a satisfactory response
Company replied
I approached Jacuzzi Ireland (Dublin ) branch in July and met a lovely chap called Craig , I had seen 1/2 other tubs but his sales pitch was excellent. He never took my number and left me alone while... See more
Company replied
Mark offered a First class service from start to finish…. great honest advice on hot tubs per se, he took time to explain, the true on-costs and regular water care; he even spoke to our electrician on... See more
Company replied
Company details
- Hot Tub Shop
- also in
- Sauna Shop
About Jacuzzi®
Written by the company
In 1956, a Jacuzzi family member developed rheumatoid arthritis. To reduce the child’s pain, the Jacuzzi brothers used their extensive knowledge of hydraulics to create a hydrotherapy pump, known as the J-300.
This hydrotherapy system became the starting point for an entire industry that continues to innovate, push forward and grow.
Learn more about Jacuzzi® heritage at Jacuzz.com.
This hydrotherapy system became the starting point for an entire industry that continues to innovate, push forward and grow.
Learn more about Jacuzzi® heritage at Jacuzz.com.
Industry-Leading Hydrotherapy
Written by the company
- Jacuzzi Aquilibrium®
- Featuring our Jacuzzi® Exclusive patented Aqualibrium® System and PowerPro® jets with industry first Infrared and Red Light therapy, Jacuzzi® sets the standard by which all hydrotherapy is measured. Only 65 years of innovation and over 700 patents can create a hydrotherapy experience that redefines relaxation and rejuvenation for which Jacuzzi® is globally renowned. Learn more at Jacuzzi.com
Industry Leading Manufacturer Warranty
Up to 10 years manufacturing warranty
Jacuzzi® is committed to design and manufacturing excellence and as such, our products are backed by a comprehensive parts and labour warranty, ensuring you can enjoy your investment with confidence.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Contact info
8 Turnberry Park Road, Gildersome, Morley, LS27 7LE, Leeds, United Kingdom
- 01132727430
- customercare@jacuzzi.co.uk
- jacuzzi.co.uk
4.2
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Prompt reliable delivery
10 February 2026
Ordered on a Monday arrived next day…
Ordered on a Monday arrived next day brilliant service will use again when needed.
16 January 2026
Reply from Jacuzzi®
Hi Mr Holmes,
Thanks for your fantastic review! We’re delighted to hear your order arrived the very next day - great service is exactly what we aim for.
We really appreciate your support and look forward to helping you again whenever you need us.
Kind regards,
Jacuzzi Customer Care Team
Great Service
13 January 2026
Reply from Jacuzzi®
Hi Martin,
Thank you for your kind feedback! We’re really pleased to hear you had a great service experience. Your comments will be shared with our team, and we appreciate you taking the time to leave a review.
Kind regards,
Jacuzzi Customer Care Team
Avoid at all costs
We own a Jacuzzi 235 which we found a crack in the shell in November 2025. We contacted customer services. James promptly arranged for an engineer to come out. Engineer attended and wrote his report we were told that customer services would be in touch to discuss a solution. We heard nothing and as you can't contact their customer contact centre direct we had to keep ringing the local Jacuzzi store to pass messages on to ask James to contact us. When we heard nothing we attempted to escalate it to someone higher up - eventually we heard from Stacey Raven with more false promises that they were 'looking into our situation and liaising with Jacuzzi in America' Despite us sending several emails and making several phone calls again to the local dealership we have STILL heard nothing and we have now not been able to use our hot tub for almost 3 months. Their service is an utter disgrace and I urge you to spend your money elsewhere than Jacuzzi.
This whole process has been stressful and incredibly disappointed and is still unresolved. See less
*** In response to the below, myself and my partner have had our phones with us yesterday and today ...I can confirm no phone call has been received, yet again more lies and false information***
26 January 2026
Unprompted review
Reply from Jacuzzi®
Hi Michelle,
Thank you for your feedback. We sincerely apologise for the delay and frustration you’ve experienced with your J235. We completely understand how disappointing this situation has been and want to resolve it as quickly as possible.
We have attempted to contact you on the phone number we have on file and will try again today to discuss the next steps directly. Our aim is to ensure your issue is addressed promptly and you can enjoy your hot tub again.
Thank you for your patience,
Jacuzzi Customer Care Team
Very good service and professional
Very good service from Steve and the team .the guys who installed it where brilliant especially Adam worked through recent storm strong wind and rain. Very pleased with experience recomend jacuzzi for quality
Thank you
27 January 2026
Unprompted review
Reply from Jacuzzi®
Hi,
Thank you very much for taking the time to leave such a positive review. We’re delighted to hear you received very good service and that Steve, Adam, and the installation team made such a great impression - especially for their dedication in challenging weather conditions.
It’s wonderful to hear that you’re pleased with your overall experience and the quality of your Jacuzzi. Your recommendation really means a lot to us.
Kind regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi®
Hi Caroline,
Thank you for your review. We’re pleased to hear that you found the ordering process easy and the service efficient. Providing a smooth and straightforward experience is very important to us, so it’s great to know we delivered.
Kind regards,
Jacuzzi Customer Care Team
Friendly informed staff
Friendly informed staff, installation team were exceptional
19 January 2026
Unprompted review
Reply from Jacuzzi®
Hi Terence,
Thank you for your positive feedback. We’re delighted to hear that you found our staff friendly and well informed, and that the installation team provided an exceptional experience. We’ll be sure to share your comments with the team.
Kind regards,
Jacuzzi Customer Care Team
Excellent service
I sent an online query to the Customer Service department and I got a quick reply the following day with the required information. Mind you I would expect nothing less from this company, always a pleasure to deal with, especially Jake who I have dealt with before .
13 January 2026
Reply from Jacuzzi®
Hi Andrew,
Thank you for your kind words. We’re thrilled to hear you received a quick and helpful response from our Customer Service team, and that Jake made your experience especially positive. It’s always a pleasure to provide a seamless service to our valued customers.
Kind regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi®
Good morning,
We are very sorry to hear that your order has not yet been received and for the lack of clear communication regarding the delay. We understand how frustrating this must be and sincerely apologise for the inconvenience.
To help resolve this as quickly as possible, please submit a query via our support form here: https://www.jacuzzi.com/en-gb/support/uk-retailer-support.html
Or contact our customer care team directly on 0113 272 7442. Our team will be happy to provide an update and assist with your order.
Thank you for bringing this to our attention.
Kind regards,
Jacuzzi Customer Care
Easy to order,quick delivery.
1 September 2025
Reply from Jacuzzi®
Dear Colin,
Thank you for your feedback. We’re delighted to hear that you found ordering easy and that your delivery was quick.
We really appreciate you taking the time to share your experience and for choosing Jacuzzi. Your support means a lot to us, and we look forward to assisting you again in the future.
Kind regards,
Jacuzzi Customer Care
Reply from Jacuzzi®
Dear Dave,
Thank you for your feedback. We’re delighted to hear that you were able to find exactly what you needed and that your delivery was quick and professional.
We really appreciate you taking the time to share your experience and for choosing Jacuzzi. Your support means a lot to us, and we look forward to assisting you again in the future.
Kind regards,
Jacuzzi Customer Care
Great high quality product
Great high quality product, although after sales technical support between Jacuzzi and local dealership is slow, frustrating and inconsistent.
1 December 2025
Reply from Jacuzzi®
Dear Mr. White,
Thank you for your feedback. We’re pleased to hear that you are happy with the quality of your Jacuzzi product.
We sincerely apologise for the slow and inconsistent after-sales support you’ve experienced between our team and the local dealership. Your comments have been shared internally so we can work to improve communication and response times for future cases.
We appreciate you taking the time to share your experience and for choosing Jacuzzi. Your support is valued, and we look forward to assisting you again in the future.
Kind regards,
Jacuzzi Customer Care
Jacuzzi Dublin Super Sales Team
I approached Jacuzzi Ireland (Dublin ) branch in July and met a lovely chap called Craig , I had seen 1/2 other tubs but his sales pitch was excellent. He never took my number and left me alone while I deliberated - Having chosen Jacuzzi as the one we wanted we reached out again to Craig and the journey to sitting in our tub last night was faultless ! A super Guy and hopefully a great 20 years ahead in our Jacuzzi .
17 December 2025
Reply from Jacuzzi®
Dear Tom,
Thank you for taking the time to share your experience. We’re delighted to hear that Craig provided excellent support throughout your journey and that everything went smoothly from selection to enjoying your new Jacuzzi.
We really appreciate your feedback and are thrilled to know that you are looking forward to many enjoyable years in your spa. Your support means a lot to us, and we hope to assist you again in the future.
Kind regards,
Jacuzzi Customer Care
Though delivery was longer than quoted
Though delivery was longer than quoted, the goods were recieved as ordered.
11 December 2025
Reply from Jacuzzi®
Dear Bernard,
Thank you for your feedback. We’re pleased to hear that your order arrived as expected, and we apologise for the longer-than-quoted delivery time.
We appreciate you taking the time to share your experience and for choosing Jacuzzi. Your support is valued, and we look forward to assisting you again in the future.
Kind regards,
Jacuzzi Customer Care
Timely response and issue resolved
24 November 2025
Reply from Jacuzzi®
Dear Dean,
Thank you for your feedback. We’re delighted to hear that you received a timely response and that your issue was resolved.
We really appreciate you taking the time to share your experience and for choosing Jacuzzi. Your support means a lot to us, and we look forward to assisting you again in the future.
Kind regards,
Jacuzzi Customer Care
Appalling customer service
Appalling customer service. Jacuzzi UK had to remove my hot tub to correct faulty workmanship. Whilst in their care, the hot tub shell was gouged. Numerous emails and phone calls to Jacuzzi ensued, sometimes taking up to 4 months for a response. Currently waiting for a reply or even acknowledgement of an email sent to Customer service, on 1st October 25 (over 2 months ago ).
This is not the world class Customer Service / After Care that I was sold at the initial purchase.
THINK BEFORE YOU BUY !!
UPDATE - Trustpilot contacted me hours after this review stating Jacuzzi wanted to know my case reference number and my phone number so they could contact me, within 3 days, to discuss. The requested information was supplied immediately. Unsurprisingly, that was 9 days ago and no one has contacted me. Kind of underlines the above.
Oh, and still waiting for a response to my email dated 1st October 2025 .
THINK BEFORE YOU BUY!!
16 January 2025
Unprompted review
Reply from Jacuzzi®
Good morning,
We are extremely sorry to read about your experience and sincerely apologise for the frustration and delays you have encountered. The issues you describe — including the damage to your hot tub shell, slow responses to emails, and lack of timely communication — fall far below the standard of service we aim to provide, and we fully understand your disappointment.
Please be assured that your feedback has been shared with our team. To ensure your concerns are addressed as quickly as possible, we encourage you to submit any additional information via our support form here: https://www.jacuzzi.com/en-gb/support/uk-retailer-support.html
, or contact our customer care team directly on 0113 272 7442. Our team is ready to assist you and review your case to ensure appropriate action is taken.
We sincerely regret the inconvenience and disappointment this situation has caused and thank you for bringing it to our attention.
Kind regards,
Jacuzzi Customer Care
Waiting for phone call from 26.11.25 to…
Waiting for phone call from 26.11.25 to advise on how to return an item that was sent wrong
3 December 2025
Reply from Jacuzzi®
Dear Mrs. Sandbach,
We are very sorry to hear about the delay in receiving a response regarding the return of the incorrect item. We sincerely apologise for the frustration and inconvenience this has caused.
Please be assured that your feedback has been shared with our team. To ensure your case is resolved promptly, you can submit a query via our support form here: https://www.jacuzzi.com/en-gb/support/uk-retailer-support.html
Or contact our customer care team directly on 0113 272 7442, who will be happy to assist you further.
We regret the delay and appreciate you bringing this to our attention.
Kind regards,
Jacuzzi Customer Care
Quick efficient service and delivery
1 December 2025
Reply from Jacuzzi®
Dear Suzanne,
Thank you for your feedback. We’re delighted to hear that you experienced quick and efficient service and delivery.
We really appreciate you taking the time to share your experience and for choosing Jacuzzi. Your support means a lot to us, and we look forward to assisting you again in the future.
Kind regards,
Jacuzzi Customer Care
Very expensive, unprofessional operation
Very expensive. The customer service is well dodgy. When the unit broke down ( after 18 months) they sent a man out who shattered the glass on my back door and then denied it. When the initial installers put the machine in, one of them propositioned me.
1 December 2024
Unprompted review
Reply from Jacuzzi®
Dear Emma,
We are deeply sorry to read your comments and sincerely apologise for the distressing experience you describe. The incidents you have reported — including damage to your property and inappropriate behaviour from an installer — are completely unacceptable and fall far below the standards we expect from our team and partners.
We take matters of this nature very seriously. We would urge you to contact our customer care team directly so we can investigate fully and take appropriate action. You can reach us via our support form here: https://www.jacuzzi.com/en-gb/support/uk-retailer-support.html
Or by phone on 0113 272 7442. Our team is ready to assist and ensure your concerns are addressed.
We sincerely regret the distress this situation has caused and thank you for bringing it to our attention.
Kind regards,
Jacuzzi Customer Care
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