Got what I ordered promptly - you maybe able to get supplies cheaper elsewhere - but if you want genuine stuff there's only one place to go!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The deli ery of jacuzzi was brilliant but when ordering supplies it took weeks to get a satisfactory response
Company replied
I approached Jacuzzi Ireland (Dublin ) branch in July and met a lovely chap called Craig , I had seen 1/2 other tubs but his sales pitch was excellent. He never took my number and left me alone while... See more
Company replied
Mark offered a First class service from start to finish…. great honest advice on hot tubs per se, he took time to explain, the true on-costs and regular water care; he even spoke to our electrician on... See more
Company replied
Company details
- Hot Tub Shop
- also in
- Sauna Shop
About Jacuzzi®
Written by the company
In 1956, a Jacuzzi family member developed rheumatoid arthritis. To reduce the child’s pain, the Jacuzzi brothers used their extensive knowledge of hydraulics to create a hydrotherapy pump, known as the J-300.
This hydrotherapy system became the starting point for an entire industry that continues to innovate, push forward and grow.
Learn more about Jacuzzi® heritage at Jacuzz.com.
This hydrotherapy system became the starting point for an entire industry that continues to innovate, push forward and grow.
Learn more about Jacuzzi® heritage at Jacuzz.com.
Industry-Leading Hydrotherapy
Written by the company
- Jacuzzi Aquilibrium®
- Featuring our Jacuzzi® Exclusive patented Aqualibrium® System and PowerPro® jets with industry first Infrared and Red Light therapy, Jacuzzi® sets the standard by which all hydrotherapy is measured. Only 65 years of innovation and over 700 patents can create a hydrotherapy experience that redefines relaxation and rejuvenation for which Jacuzzi® is globally renowned. Learn more at Jacuzzi.com
Industry Leading Manufacturer Warranty
Up to 10 years manufacturing warranty
Jacuzzi® is committed to design and manufacturing excellence and as such, our products are backed by a comprehensive parts and labour warranty, ensuring you can enjoy your investment with confidence.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Contact info
8 Turnberry Park Road, Gildersome, Morley, LS27 7LE, Leeds, United Kingdom
- 01132727430
- customercare@jacuzzi.co.uk
- jacuzzi.co.uk
4.2
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Reply from Jacuzzi®
Dear Brian,
Thank you for your kind words! We’re so pleased to hear you’re happy with your experience.
Kind regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi®
Dear Duncan,
Thank you for your great feedback! We're thrilled to hear you were happy with the super fast service and supply. 👍
We appreciate your support!
Kind regards,
Jacuzzi Customer Care Team
They were out of stock with one…
They were out of stock with one product, but they emailed me as soon as they received new stock.
Great service!
23 July 2025
Reply from Jacuzzi®
Dear Tony,
Thank you for your feedback. We're glad we were able to keep you informed and get your order to you as soon as the item was back in stock. It’s great to hear you were happy with the service!
Kind regards,
Jacuzzi Customer Care Team
Excellent orders with me within 2days .
22 July 2025
Reply from Jacuzzi®
Dear Linda,
Thank you for your kind feedback. We're glad to hear your order arrived promptly and met your expectations. We appreciate your support and look forward to serving you again.
Kind regards,
Jacuzzi Customer Care Team
If you want a hot tub with back up service and support
Found the service very good, responsive to my enquiries and no pressure to buy, just information to insure you purchase what is suitable for you and your requirements. What preparing you do before taking ownership.
On fitting everything was explained, from keeping your water quality, and using the chemicals to how the machine works. And after sales contact if required.
22 July 2025
Reply from Jacuzzi®
Dear Peter,
Thank you for taking the time to leave such a detailed and thoughtful review. We're so pleased to hear that you found the service responsive, informative, and pressure free throughout your buying experience.
It's great to know that everything—from preparation to installation and aftercare—was clearly explained and supported. We believe in providing not just a premium product, but also the guidance and backup our customers need to enjoy it fully.
We truly appreciate your recommendation and look forward to supporting you in the future.
Kind regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi®
Dear Gillian,
Thank you for your kind review. We're delighted to hear you received your order so quickly and that you were happy with the service.
Kind regards,
Jacuzzi Customer Care Team
Excellent service thanks
21 July 2025
Reply from Jacuzzi®
Dear Jason,
Thank you for your kind feedback. We're glad to hear you were pleased with the service!
Kind regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi®
Dear Margaret,
Thank you for your kind words. We're so pleased to hear you were happy with our prices, and found the ordering and delivery process fast and easy.
We truly appreciate your support!
Kind regards,
Jacuzzi Customer Care Team
From initial order to delivery
From initial order to delivery, great service. Order as described, packaging excellent
18 July 2025
Reply from Jacuzzi®
Dear Philip,
Thank you for your kind review. We're delighted to hear that everything from your initial order to delivery met your expectations. It's great that the product arrived as described and well packaged.
We appreciate your support and look forward to serving you again.
Kind regards,
Jacuzzi Customer Care Team
I thought I had a problem with one of…
I thought I had a problem with one of my jets, but they came out and sorted it straight away. They were so good. They explained everything else and explained everything else about the hot tub to me. Excellent service.
18 July 2025
Reply from Jacuzzi®
Dear Keith,
Thank you for your lovely feedback. We're so pleased to hear that our team was able to quickly resolve the issue with your jet and provide helpful explanations about your hot tub. Delivering clear, friendly, and effective service is what we aim for, and it's great to know we achieved that for you.
We truly appreciate your kind words and support.
Kind regards,
Jacuzzi Customer Care Team
Easy to order goods on the website well…
Easy to order goods on the website well packaged and very promptly delivered.
Great service.
17 July 2025
Reply from Jacuzzi®
Good morning,
Thank you for your kind feedback. We're delighted to hear that you found the ordering process easy, and that your items were well packaged and promptly delivered. It's great to know our service met your expectations.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Jacuzzi Customer Care Team
Not what we expect from a premium product
Initial sales from Bents top notch, however after sales and customer service leave a little to be desired.
Totally disappointed with what is supposed to be a premium product and as for the smart tub app , nobody seems to have a clue in the UK as to how it operates. Why have an app that does not work in all areas off the UK. I have asked for help with this but every time the response is “ oh we are not sure “. So much so I am now beginning to think I should have gone down the Lazy Spa route.
Really sorry to feel the need to write a review like this but we are where we are
11 July 2025
Reply from Jacuzzi®
Dear Mrs. Birch,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience has not met expectations, particularly with the SmartTub app and the after-sales support you’ve received. This is not the level of service we strive to deliver.
We’re pleased to hear your initial experience with Bents was positive, and we understand how frustrating it must be to encounter ongoing issues without clear resolution. Your concerns regarding the app are valid, and we sincerely apologise for the lack of clarity and support you've received so far.
Please be assured that your feedback has been shared with the relevant teams, and we are committed to looking into this further to provide you with the assistance you need. We would welcome the opportunity to make this right and restore your confidence in the product and our service.
Kind regards,
Jacuzzi Customer Care Team
Jacuzzi product thrown over my locked side gate while I am on holiday
When I ordered this hose from Jacuzzi it was out of stock but was expected in about 6 weeks. On Tuesday 15 July I got an SMS text from DPD saying that my Jacuzzi parcel would be delivered later that day. There was a link which I hoped I could divert the parcel to a neighbour or delay the delivery until I get back from holiday on Friday 25 July. Unfortunately the link would not allow any change in the delivery at all. Now the link says “Your parcel has been delivered and received by OVER THE SIDE DOOR at 18:42 on Tue 15 Jul 2025” The parcel will be there now in all weather until I return from holiday. Not impressed.
15 July 2025
Reply from Jacuzzi®
Dear Philip,
Thank you for your great feedback. We're glad to hear you found our website easy to use and were happy with the quick and efficient delivery. We appreciate your support and hope to serve you again soon.
Kind regards,
Jacuzzi Customer Care Team
Terrible after sales service
Terrible after sales service, J19 Spa had leaks for 3 months took ages to put right. Panels on side peeling taking so far a year to sort out still ongoing. Pump stopped working been replaced. Rollaway cover mouldy, heavier and smelly on the underside still no replies to emails.
16 June 2025
Delivery wasn’t made
Delivery wasn’t made. I was in all day and had provided a safe place in case I wasn’t. Had a message to say I was out. I was not. No idea if product ok.
15 July 2025
Very bad service
I'm disappointed as I ordered my jacuzzi chemicals on 02/07/25 9 days later still no delivery so I called and spoken to someone who told me how they are sorry they seen the order but hadn't dispatched they will get on with it straight away, now 5 days later and still no order, due to this huge delay we have not been able to use our tub as needed the chemicals.
14 July 2025
Brilliant Service from Darren
Darren was absolutely fantastic today as usual. Him and John really do go the extra mile each and every time they service or clean our hot tub. It is such a shame that the Jacuzzi customer service does not match the level of service their engineers provide.
15 July 2025
Unprompted review
Reply from Jacuzzi®
Dear Wayne,
Thank you for your feedback and for highlighting the fantastic service provided by Daren and John. We’re proud to have such dedicated engineers on our team who consistently go the extra mile—your kind words will certainly be passed on to them.
We're sorry to hear that your experience with our customer service hasn't matched that same high standard. Your comments are important to us, and we’ll take them onboard as we work to improve every aspect of our service.
Kind regards,
Jacuzzi Customer Care Team
Very nice replacement shower head
Reviewed before? Great new shower head, perfect fit, prompt delivery, good price, thank you!
26 June 2025
Reply from Jacuzzi®
Dear John,
Thank you for your kind feedback. We're so pleased to hear that you're happy with your new shower head and that it was a perfect fit. It's great to know the delivery was prompt and the price met your expectations.
We appreciate your continued support—thank you once again!
Kind regards,
Jacuzzi Customer Care Team
Great service and excellent product…
Great service and excellent product easy to use and installed quickly. Easy to use controls and I now just have to get used to it and controlling levels !
9 July 2025
Reply from Jacuzzi®
Dear Doreen,
Thank you for your lovely feedback. We're delighted to hear that you're pleased with both the service and the product. It's great to know the installation was quick and that you’re finding the controls easy to use. If you ever need help getting the settings just right, we’re always here to assist.
We hope you continue to enjoy your new hot tub!
Kind regards,
Jacuzzi Customer Care Team
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