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Review summary

Created with AI, based on recent reviews

Evaluating 460 reviews, most reviewers were let down by their experience overall. Customers frequently report dealing with terrible network coverage, highly unstable connections, and extremely slow internet speeds on a daily basis. Many people state that the service completely stops working for days, especially after completing a new recharge or experiencing bad weather. However, some reviewers were not happy with the unhelpful customer support and completely unresponsive staff members. Consumers also noted that scheduled technician visits are frequently ignored, leaving technical problems completely unresolved for long periods. Reviewers expressed intense frustration over phone calls being abruptly disconnected and prolonged delays in getting any meaningful assistance.

What people talk about most

Service

Clients share negative opinions on service, reporting widespread frustration regarding severely slow internet... See more

Customer service

Reviewers express deep dissatisfaction with customer service, reporting that support staff hang up on calls,... See more

Website

People report negative experiences with website, noting that the network is often slow, unreliable, and... See more

Staff

Customers had negative experiences with staff, reporting that support agents and technicians frequently... See more

Response time

Reviewers highlight deep frustration regarding response time, noting that customer support agents fail to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Lo jio network firse hug dia, It's my third time weighting the experience review today i again face the network problem and I have seen many times whenever it's started rain or bad wheather jios... See more

Rated 1 out of 5 stars

Sabse bekar ghatiya and 3rd quality network matlab jio Peise mangneme expert recharge karo recharge karo costomer satisfaction me 0 Bharikhi tarat peise leke service 0 like Freud I really... See more

Rated 1 out of 5 stars

Worst ever. Recently ported from airtel to jio. But that's the worst decision i have ever made in my life. I m not even getting a 4g signal in my 5g phone. I have never been this disappointed . I neve... See more

Rated 1 out of 5 stars

Jio sim ho ya jio air fiber dono ki service bahot hi jyada ghatiya h total waste of money so agar Paisa barbad nahi karna chahte to switch to another service providers.or customer care to usse bhi jya... See more


Company details

  1. Internet Service Provider
  2. also in
  3. Internet provider
  4. Phone and internet services
  5. Telecommunications service provider
  6. Web hosting company

Information provided by various external sources

Jio – The largest 4G network in India offers high speed mobile internet connection & an engaging digital ecosystem for a seamless digital experience.


Contact info

  • Lava Lane 4, 27360, Thomasville, United States

  • jio.com

1.0

Bad

TrustScore 1 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.0

All reviews

(1,396)

486 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I suggest don’t take international…

I suggest don’t take international roaming plan of jio while you travel to USA bcoz it’s didn’t work at all. Rather I would suggest port out from jio to other company bcoz it has good network rather then jio

1 August 2026
Unprompted review
Rated 1 out of 5 stars

I’m experiencing an unstable network…

I’m experiencing an unstable network connection in my hometown. There is no 5G connectivity available, and the internet keeps buffering on every single app. The network speed is extremely poor and unreliable. check the network coverage in my area and resolve this issue as soon as possible.

1 August 2026
Unprompted review
Rated 1 out of 5 stars

I’ve had airtel home fiber service

I’ve had airtel home fiber service, TATA play and jio home fiber for more than two years each. By far, Jio is the worst of all, they are cheaters. The most expensive and yet the most inefficien, unprofessional, and break their commitments like nobody’s business. I urge all the readers to never use their service. Please don’t get impressed by the name of Reliance. They should change their name from JIO to MARO

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Genuine dogshit service

Genuine dogshit service, horrible network drops, we pay for 100mbps+ and get barely 10, coverage is horrible and the amount of times the router just stops working. Customer support is even worse, they force you to talk to a stupid AI chatbot which doesn't even help solve issues, and supervisors never respond. Just the fact that such a large company was affected by illegal cable removal truly shows how much they enjoy cutting corners.

26 August 2026
Unprompted review
Rated 1 out of 5 stars

I did not even wanted to give one star…

I did not even wanted to give one star but did it just to share my review. I have been trying to connect with jio services regarding the jio fibre issue. During the time of installation they took my two personal contact and I had to take out new sim for setting the set up box for wifi. Before this month suddenly my setup box started blinking red for many days and I was unable to contact with human assistant although I interacted with AI on calls and recieved tons of automated mails. The problem was that due to the non recharge my number got blocked that registered number got blocked and is now being allocated to another user. My only question is why did this fraud company take my two other contacts when I could not get support by using such details to seek customer support services? I just got the mails of we are under review and at phone call I recived that due to rainfall enginner cannot come but will arrive after it sorts out and can be delayed. Like it's been almost two months. And also the fun part suddenly before this week set up box started blinking green and then I recharged it. But now I am not getting any internet services I wrote mails and yet I only got automated mails and one mail from human personnel which is now not replying. I was so clear that I cannot use my registered number but the one they took during the time of installation. It's so frustrating like nothing is clear cut. I lost my money too. It's worse really every worse. I won't ever use Jio services. It's pricey and when it comes to customer services they goes blank. Their claims it always supporting customers are just lies. Even if they cannot do anything they would have confirmed me with mail but it is always like they are reviewing and giving me hope of something which they are never doing.

25 August 2026
Unprompted review
Rated 1 out of 5 stars

Very Poor Jio Network Experience in…

Very Poor Jio Network Experience in Bangalore

My experience with Jio network in Bangalore has been extremely disappointing. The network is often unstable, with poor internet speed, frequent signal drops, and difficulty using mobile data even in city areas.

For a major city like Bangalore, customers expect reliable 4G/5G connectivity, but the actual experience has been far from satisfactory. Customer support also needs to do much more to address recurring network issues instead of giving repeated standard troubleshooting responses.

I would not recommend Jio to anyone who depends on a stable mobile network for work, calls, or daily internet usage. Jio should seriously improve its network coverage, speed, and customer support in Bangalore. In Jayanagar location

10 June 2026
Unprompted review
Rated 1 out of 5 stars

I had personally visited the Jio…

I had personally visited the Jio Gallery and cleared the outstanding bill amount. I also made the required recharge for the prepaid service. Despite completing the payment/recharge, I have once again received a bill of ₹250 from Jio.
I fail to understand why I am being charged again when the previous dues were already cleared and the required recharge was completed. This appears to be an incorrect billing issue and has caused unnecessary inconvenience and harassment. I went to the gallery and had my connection switched from postpaid to prepaid, yet they still sent me a bill.

One should not buy Jio SIM cards or mobile phones; the company is engaged in deceiving people.

15 July 2026
Unprompted review

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