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Review summary

Created with AI, based on recent reviews

Considering 455 reviews, most reviewers were let down by their experience overall. Consumers frequently encounter severe network disruptions, extremely slow internet speeds, and highly unreliable connections that constantly disrupt daily work activities. Many individuals note that services often drop completely, fail to function properly after completing a recharge, and deliver far below expected speeds. Some reviewers were not happy with the customer support teams, noting that representatives are unhelpful and consistently fail to resolve customer problems. Customers also mentioned that scheduled technician visits are frequently missed or ignored, leaving users waiting for days without receiving any meaningful assistance. Furthermore, people expressed deep frustration over unexpected billing issues and long delays when trying to set up new connections.

What people talk about most

Service

Consumers express deep dissatisfaction and frustration regarding the horrible service, citing unhelpful... See more

Customer service

Customers consistently note negative experiences with customer service, reporting that support agents do not... See more

Website

Reviewers highlight negative aspects of website performance, consistently reporting that the internet... See more

Staff

Reviewers mention negative feedback about staff, highlighting that consumers face unresponsive customer... See more

Response time

Users describe negative interactions with response time, highlighting that customer care fails to properly... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Lo jio network firse hug dia, It's my third time weighting the experience review today i again face the network problem and I have seen many times whenever it's started rain or bad wheather jios... See more

Rated 1 out of 5 stars

Sabse bekar ghatiya and 3rd quality network matlab jio Peise mangneme expert recharge karo recharge karo costomer satisfaction me 0 Bharikhi tarat peise leke service 0 like Freud I really... See more

Rated 1 out of 5 stars

Worst ever. Recently ported from airtel to jio. But that's the worst decision i have ever made in my life. I m not even getting a 4g signal in my 5g phone. I have never been this disappointed . I neve... See more

Rated 1 out of 5 stars

Jio sim ho ya jio air fiber dono ki service bahot hi jyada ghatiya h total waste of money so agar Paisa barbad nahi karna chahte to switch to another service providers.or customer care to usse bhi jya... See more


Company details

  1. Internet Service Provider
  2. also in
  3. Internet provider
  4. Phone and internet services
  5. Telecommunications service provider
  6. Web hosting company

Information provided by various external sources

Jio – The largest 4G network in India offers high speed mobile internet connection & an engaging digital ecosystem for a seamless digital experience.


Contact info

  • Lava Lane 4, 27360, Thomasville, United States

  • jio.com

1.1

Bad

TrustScore 1 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.1

All reviews

(1,392)

484 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dear users sare log ko yahi bolenge ki…

Dear users sare log ko yahi bolenge ki jio ka sim sabhi log port karva kar Airtel mein karva Lo kyunki yahan per hamesha internet issues rahenge call mein yishu Ja Rahe Hain inko jab bhi bolo to 15 din ka tat batate Hain to yah sab karne se kya fayda hai agar yah mahine mein teen bar aata Hai 15 15 din ka timeline denge 45 days aise hi nikal jaega 85 days ka recharge karvate Ho to Kya fayda Hai isase achcha hai ki Airtel mein port karvao chain se raho inki koi bhi services acchi nahin Hai to isase achcha hai ki complaint karne aur unse baat karne se koi fayda nahin hai vah kahenge senior se baat karva rahe hain aur yah baat karvane ka time mein yah bar bar call disconnect karte hain ya to call hi nahin Karega

13 August 2026
Unprompted review
Rated 1 out of 5 stars

Your service is really pathetic.

Your service is really pathetic.

I have made a payment of 1200 for relocation request which unfortunately didn't happen due to the buliding people not giving permission to fix the next outside. I requested for cancellation and got confirmation that I ll get a refund.

Then again I raised request and was informed this cannot happen from the same number instead a new connection needs to be done and the cost is 2222 I denied because I'm your existing customer using service for the past 2 years and in return this is what a kinda support I get from you guys which is not atll acceptable.

Then I raised a request from my dad's number and the representative forced me to take a new connection and I again denied and cancelled then I again raised request for the new connection 2222 and the representative told me that my area doesn't fall under him so he would forward my details with the dedicated team who handles booking for my area and he asked me to pay 100rs fro booking took the LR number from and since yesterday I didn't get any calls no confirmation.

Then I'm getting in touch with your call support agents so many times nobody is helpful there was lady after listening to me who told will transfer the call to supervisor and I was waiting for 5 minutes she transferred the call to IVR it asked for feedback and the call disconnected then again I connected named priyanka transferred a call to supervisor but it was an agent payal again she put my call on hold from 10 minutes but no help asked me to connect after 12pm to speak to supervisor this harrasment of calls being transferred no query being resolved and answering the same whole shit to each person that I connect with is literally bullshit...

I want an immediate response and action to be taken here this is so frustrating and if this is not happening then I will ensure I'll start this in other way.

Need your higher levels team to connect with me at the earliest or else just wait and watch how things will be worst for you..

13 August 2026
Unprompted review
Rated 1 out of 5 stars

I am visiting from USA and had…

I am visiting from USA and had important meetings in addition to the remote work that I needed to do while I am visiting India. I took 350MBs plan from Jio fiber at Bhubaneswar and unfortunately this broadband connection goes down almost every day. And moreover, I opened a service request to address the issue. No one came to fix the issue and the service request got closed by Jio without fixing the problem. I would recommend no one should go through this torture by Jio folks. Thanks, Ashok

13 August 2026
Unprompted review
Rated 1 out of 5 stars

Unusable 5G Network and Terrible Support – Unresolved After 5+ Complaints

Extremely disappointing service. Despite my phone constantly showing full 5G coverage, both internet speeds and voice calls are practically unusable. Basic browsing fails, calls drop continuously, and data stalls completely.

What makes it worse is customer service. I have raised official complaints over 5 times regarding this issue, but no real action or resolution has been provided. Having full signal bars means nothing when the actual service doesn't work. Definitely one of the worst SIM experiences I’ve had.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

8 baar complaint kr chuka hu ESIM dalne…

8 baar complaint kr chuka hu ESIM dalne ke baad 9th floor pe network nahi aa rhe kuch solution nahi h bs sirf bolte h 2 3 maine me hojayga humari team lagi hui h lekin kuch solution nahi h jio is this fair? Is this fair akash ambani

16 January 2026
Unprompted review
Rated 1 out of 5 stars

Such a worst experience after buying…

Such a worst experience after buying this sim, i am living in gurgaon and there is no network of jio at work station and not in my home as well, now tell me what is the use of buying using jio i swear next month i will port my sim to airtel

11 August 2026
Unprompted review
Rated 1 out of 5 stars

"I am an existing Jio customer and…

"I am an existing Jio customer and recently tried to book a new high-speed connection. Sales executives took my payment immediately to meet their sales targets, without verifying if my area actually has the technical feasibility for the service. Consequently, the order had to be canceled. Getting a refund for this cancellation has become an extremely difficult and frustrating process. Sales agents should not collect money before verifying network availability."

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Network issue

I give you that 1 star is just for formality. Jio network service is very worst.Even 5G network is very slow. Only your Recharge plan is high. Otherwise all are worst.

10 August 2026
Unprompted review
Rated 1 out of 5 stars

⭐ 1-Star Review

⭐ 1-Star Review – Extremely Poor JioFiber Service
Very disappointing experience with JioFiber customer service and complaint resolution.
I have been facing an issue with my JioFiber service and the way my complaints are being handled has been extremely frustrating.
My earlier complaint was already lodged three days ago, but there was no proper response or resolution. Instead of resolving the existing issue, I had to raise another service request today, 9 August 2026.
Complaint / Service Request details:
Previous Service Request: SR00003DCJ13
New Service Request: SR00003DM9S1
New request raised: 9 August 2026 at 10:42 AM
Status: Open / Home visit scheduled
Engineer assigned: Hariom Chobdar
Engineer contact: +91 81122 00424
Scheduled visit: 9 August 2026, 9:00 PM – 10:00 PM
The biggest issue is the lack of communication and responsiveness. Despite having an existing complaint, I have not received a satisfactory response or resolution. A customer should not have to repeatedly contact customer care and raise new complaints for the same unresolved service issue.
The Jio app shows the complaint as “Open” and a home visit as scheduled, but simply assigning an engineer is not the same as resolving the customer's problem.
JioFiber needs to seriously improve its customer support, engineer coordination, response time, and complaint resolution process. If a customer is paying for an internet service, uninterrupted service and timely support should be the minimum expectation.
I hope Jio takes this complaint seriously, reviews both service requests, checks the communication/response history, and ensures that the issue is actually resolved instead of repeatedly generating service requests.
Very poor experience. I would not recommend JioFiber based on this customer-service experience

6 August 2026
Unprompted review
Rated 2 out of 5 stars

Two days without internet

Two days without internet. On day two (9am) I called and the person said engineer will be with me in 3 hours. at 3pm I call and the person hung up on me. 3 hours later I receive a confirmation from Jim saying visit is scheduled between 6-7 pm. At 9 pm nobody came, I call the engineer who Sia the was not coming and to reschedule. I call customer service again and spoke to a person (or an apathetic robot?) who says I have to reschedule and I had no choice. The call got disconnected again before being able to reschedule. So now I wait again. #Jio #jiofibre #jiohome

8 August 2026
Unprompted review
Rated 1 out of 5 stars

Don't buy their Product or anything!

They don't care about their customers,
Their engineer, workers, representatives, every single one are so trash, unprofessional and unserious.
Also i don't know why they made their customers care services so complicated
Don't go for Jio.

8 August 2026
Unprompted review
Rated 1 out of 5 stars

Jio has the worst internet service

Jio has the worst internet service. It will show 5 complete tower and even above it shows 5G+ but still it tells that you are offline check your internet connection.
Wow haven't seen this such thing earlier

6 August 2026
Unprompted review

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