Just Vehicle Solutions Reviews 

324
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick and simple collection and drop-off processes, as well as the overall smooth and straightforward experience. The staff are frequently described as friendly, helpful, professional, and accommodating, often going above and beyond to assist customers. Many people appreciate the exceptional customer service, noting the clear explanations, personalized approach, and quick response times. Reviewers also find the pricing to be very reasonable and competitive, often cheaper than other companies, with no hidden fees. However, some people were dissatisfied with poor communication and a lack of accountability, experiencing delays that left them without a vehicle. A few other people also felt that some of the company's actions were unprofessional.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting the fantastic, first-class, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as excellent, amazing, and... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and reasonable rates... See more

User experience

People report positive experiences with user experience, consistently describing the process as quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hired two vans from Just Vechicle Solutions. Their customer service was excellent, being accommodating when we had to change our plans. The collection and drop off process was quick and simple with... See more

Rated 5 out of 5 stars

Went above and beyond. Booked a car but when I got it home to load a wheelchair into the boot realised I hadn’t booked a big enough car….called just vehicle solutions and they were amazing. Upgraded t... See more

Rated 5 out of 5 stars

Collection and drop off really well organised by very friendly and helpful staff. Car was exactly what we wanted. Very clean inside and out. Excess mileage charge was clearly explained on collection a... See more

Rated 5 out of 5 stars

I have used J.V.S before and they are my go to people if i require a van to move larger items around. I hired a van recently to collect a sofa and the service i get from all at J.V.S is fantastic. Com... See more


Company details

  1. Vehicles & Transportation

Written by the company

Are you looking to lease a vehicle for your business? Just Vehicle Solutions specialise in the contract hire of cars and commercial vehicles for businesses all across the East Midlands. Whether you need a car for 6-12 months or a commercial vehicle for ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

324 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(324)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Had a great experience with Just…

Had a great experience with Just vehicle solutions with my first vehicle hire at 78yrs old!! Always helpful when needed. Would have liked to have recieved the deposit back a little quicker than five days after the return of the vehicle, but apart from that I was very pleased.

21 May 2026
Rated 5 out of 5 stars

Really great company

Really great company. Effortless to book with them. Dropped car off and collected it too. So helpful, friendly and professional. Definitely recommend them. Thanks Lee 😄

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service!

Lee was so friendly and helpful. He replied to my emails and was there on the day of collection. He explained everything and was completely transparent. The price was extremely reasonable and made moving house so much easier. I would 100% recommend and would definitely use again! Thank you so much!

16 May 2026
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. So helpful and friendly AND Lee was great!
I was given a brilliant price over the phone and everything was exactly as we needed it to be. 100% would recommend 🎖

8 May 2026
Rated 5 out of 5 stars

It's a really genuine company they make…

It's a really genuine company they make you feel at ease and comfortable and are really friendly the vehicles are absolutely spot on they are just genuine and honest people you know you are getting the best deal from them excellent company we wouldn't go anywhere else John and Ann

30 April 2026
Unprompted review
Just Vehicle Solutions logo

Reply from Just Vehicle Solutions

Hi Ann. Thank you for kind words, and for taking the time to leave us a review. Kind regards - The JVS Team.

Rated 5 out of 5 stars

Look no further, these are the guys. The best van hire experience I’ve had by far

I had a great hiring experience with Just Vehicle Solutions from the moment I went on their website. The booking system was simple and a real person (Lee) quickly emailed to confirm and at the same time offered to reduce the price as I didn’t need a full second day of hire. Customer service at every point of contact was polite, professional and pleasant. Just normal, fair and decent like businesses should be. It was so refreshing compared to the large corporate van hire experiences I’ve had.

I’ve rented from two other hire companies recently - Enterprise and NationwideHireuk, both with very unpleasant results. Enterprise cancelled at the last minute then took 2 months of chasing to get my money back. Nationwide (a very dodgy set up) abandoned their van in my garden for 10 days after the hire until I threatened them with the police! TBF the enterprise problems were out of the local managers hands, a common problem with large companies, Nationwide were just deliberately unprofessional with dubious help desk people, zero communication and fake assurances.

When I needed a Luton van this time, to help family move house, I did my research and looked for a small local company with good reviews. JVS fit the bill and for good reason, their reviews were genuine. They are the real deal - a smaller, family owned business that understands customer experience is everything. And they were cheaper! I rarely bother leaving feedback and if I do it’s usually because it’s negative, but with these guys I’m more than happy to share my excellent experience. Thanks Lee and the team, I’ll be recommending your services to everyone I know.

1 May 2026
Rated 5 out of 5 stars

Short Term Car Hire

Convenient, reasonably priced polite efficient service , booked a car at short notice with no problem, returned earlier than expected and got a partial refund. Will definitely use these again.

8 May 2026
Rated 5 out of 5 stars

Worth going back to

The car was delivered well before my stated time and I was given a walk around inspection of confirmed blemishes. It was an automatic which was a little weird getting used to but it drove very well.
Upon return, the checking process was swift and my deposit was returned within an acceptable timeframe.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Hired a brand new vw transporter van…

Hired a brand new vw transporter van for just a day, booked on line, used their insurance. Trouble free collection. Very friendly staff, I went slightly over the mileage limit but left more diesel in the van. Wasn't charged any extra for the mileage for which I'm very grateful. Returned 24 hours later and just afew minutes to hand back. Will definitely use again as great value for money for the spec of vehicle. Many thanks

28 April 2026
Rated 5 out of 5 stars

Great company

Great company, amazing brand new car and the process was seamless! Jake was very helpful and went above and beyond.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service as always. Vehicle nice and tidy, good value for money too! Will continue to use Just Vehicles as haven’t found anyone better!! 5*

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Went above and beyond

Went above and beyond. Booked a car but when I got it home to load a wheelchair into the boot realised I hadn’t booked a big enough car….called just vehicle solutions and they were amazing. Upgraded to other car at no additional cost so we could have our family day out. Collection (both times 😂) and drop off very quick and professional experience. Have no hesitation in recommending this company and will definitely use again.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Helpful and friendly staff. Quick professional service. Very happy with my choice. Would definitely go back to Just Vehicle Solutions if I ever needed to rent a vehicle again.

13 April 2026
Rated 5 out of 5 stars

Straight forward

Straight forward, good tidy vehicles and friendly and efficient staff.
I will 100% hire again.

27 March 2026
Rated 5 out of 5 stars

Customer service puts competitors to shame

Needed vehicle at very short notice, which was provided within 48hrs. Process was very efficient, thorough and transparent. When collecting vehicle, Lee took his time to show me all the functions of the vehicle, allowed me to take my time to fully inspect the vehicle. Amazing customer experience at a great family business, highly recommend

28 March 2026
Unprompted review

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