KCOM Reviews 

ellis and Blake where really help and polite from start to finish there where clean and tidy and where a pleasure! to have them install everything if these engineers are like all your workforce then i sure that everyone will leave positive feedback. satisfied customer Mr. R flamson

Excellent service all round highly recommended and happy with the easy access it was to place my order

Very helpful nothing too much trouble was set up very quickly

Human interaction is the main reason behind the 5 star my experience with an outstanding gentleman and not the horrible AI life very easy and simple and easy to agree and understand the deals and packages

absolutely fantastic customer service from a local call centre that knew my area ,Very polite and understanding of what I needed in my broadband service.

I like Kcom because they are understanding when we have issues customer service is usually good and staff have rung me back when they say they will that dosnt happen often we other companies. Very understanding services in light of me having a brain injury. Thank you Kcom

I am elderly & nervous around modern technology & am always asking for help & advice from my son & family. This resulted in him suggesting I could benefit in updating our package with KCOM. He helped to arrange a phone consultation with a young lady called Helen. She was lovely & so patient while explaining everything in words I could understand. So a new beneficial package has been sorted in that phone call, many thanks Helen 👍

Asked on May 19th 2026, to stop my paper bills. They charge £2:50 per bill. I was assured it would be done.
It is now September and they are still sending paper bills at £2:50 each. Tried to use online chat, but as usual they want to know my password, I don’t know it, I don’t use it. Another company using non UK customer service. I still have the email reply from customer services saying they had arranged for paperless billing.

From the sales representative coming to the door to the engineers installing the broadband everything was so professional and seamless. Kcom even contacted our previous provider and did everything in terms of closing down that account making sure we got our money back if we were owed any and we couldn’t fault Kcom in any way at all..
would highly recommend as a fat broadband speed too!

The worst company to deal with when moving house.

I have just moved house from the East Riding area and i am waiting 2 months before my new build is complete (same area). I am living with my parents till this happens and all i wanted to do was pause my account/billing and pick this up again in 2 months time. Turns out i can't do that as they won't allow it even though i have been a loyal customer since 2018. I also have not had as much issues from anyone i pay bills to as i have KCOM when moving out of my property. Their website is appalling. I was overcharged for my final month and told this will be corrected but i woke up today with an email saying i had another bill to pay - when i log into my account however there is no previous bills or PDFs to view. They are awful to deal with. 5th time i've had to contact customer service

Danny made the whole experience simple and straight forward. I didn't have to answer any complicated questions or understand the technology behind the boradband service, he took all that stress away and soryed everything for me. Direct debit was set up quickly and easily over the phone and my current provider was contacted for me! Simple!

Very disappointing experience with KCOM.

I have a Power Fibre 900 package and expected reliable Wi-Fi throughout my home. I did not receive any eero equipment when I started my service and only received the two eeros a year later.

Even with two eeros, I still have no reliable Wi-Fi coverage in the kitchen and upstairs at the same time. When I move one eero to the kitchen, I lose the connection upstairs.

Instead of resolving the issue, I was told I would need to pay an additional £5 per month for another eero. I strongly disagree with having to pay extra to solve a Wi-Fi coverage problem when I am already paying for a 900 Mbps package.

Very frustrating customer service and a poor experience overall. I expected much better from KCOM.

We had Ellis and Blake come and fit our new wifi and I don’t have anything bad to say. They thoroughly explained what needed to be done and where would suit us best to place the box. Blake helped us set the account up and made sure everything was running smoothly before they left.

Very quick, informative and knowledgeable service from Tony. Very easy service

Extremely happy with KCOM. Everything went well from the original phone call, delivery of equipment and engineer fitting. Highly recommended.

The speed and efficiency they dealt with my 'fault' was first class. Indeed engineer visited and rectified cable problem same am as reported . A timely reminder in these times of competition of how important an established back up customer service /engineers is ! Well done KCOM -It's so easy to find fault these days so it's important to be as prepared to give praise where justified. Thanks KCOM .

I never got a new router I did the cimintract for two years but I never received a new router like it says on there website so it's not a lie thanks

Two engineers, Blake and Greg installed my fibre broadband and were both very friendly. I was interested in what they were doing so was watching and questioning all that they were doing. Not only did they not mind but happily explained in detail. Even with me getting in the way they were very efficient and made an excellent installation and left everything in a clean and orderly manner. It was also almost impossible to see where they made a trench in the lawn when they finished.
Thank you KCOM for having such friendly and efficient staff

Engineers on time, no mess very efficient service. Internet connection is very good. The customer service staff were very good at filling forms in for us and explaining everything

Kcom came out to re connect us after building works severed our cable.
Jonathan/chris/andy re dug the cables to the correct depth , to a high standard and expalined everything before/during and after the operation . Couldnt thank them enough. We did have to wait 2 days but thats to be expected as they will have job queues to work through