My experience of using the internet is now faster and cheaper, but it was only by chance I discovered this as I'm still under contract with my current package. I recently found online that it wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wednesday 21st October 2026. I was kept up to date from KCOM customer service several times before my appointment date. I also had text messages confirming the appointment the day before. The engin... See more
Company replied
I had a few issues receiving broadband in my sitting room (this was an ongoing problem with my previous provider, BT). I was advised to buy a booster device from Amazon (the customer service adviser... See more
Company replied
Had KCom installed today by 2 engineers (Blake & Ellis). Very quickly and neatly installed which required digging up across my front garden and lifting up some blocked paving. Talked me through settin... See more
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Company details
Written by the company
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Contact info
37 Carr Lane, HU1 3RE, Hull, United Kingdom
- 01482 602555
- question@kcom.com
- kcom.com/home
4.3
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
NOT HAVING TO CONTACT THE PREVIOUS…
NOT HAVING TO CONTACT THE PREVIOUS BROADBAND SUPPLIER THE PERSON I SPOKE TO WAS VERY HELPFUL AND POLITE.I WAS AMAZED HOW EASY IT WAS AND QUICK TO CHANGE SUPPLIERS
10 August 2026
Unprompted review
Reply from KCOM
Good morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Reply from KCOM
Good morning Karen.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Reply from KCOM
Good morning Peter.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
Brilliant service
Ellis and Blake made the whole installation a breeze with a brilliant and positive attitude.They took the time to explain everything and any questions we had and reassuring us,10/10
6 August 2026
Unprompted review
Reply from KCOM
Good Morning,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Easy to set up no pressure
Went to kcom in hull , lady was very polite and helpful, went over all the deals and all prices and then decided to accept the very cheap fibre broadband that’s on offer at moment , looking forward to having installation and get up and running
6 August 2026
Unprompted review
Reply from KCOM
Good Morning,
We really appreciate your feedback and are glad we could help.
Many thanks,
Adrian
Brilliant broadband.
Very easy to setup. Service has been brilliant. I wish more companies could be this efficient.
6 August 2026
Unprompted review
Reply from KCOM
Good morning Steven.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
Spot on good friendly advice and looked…
Spot on good friendly advice and looked after kindly
5 August 2026
Unprompted review
Reply from KCOM
Good Morning,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
Reply from KCOM
Good Afternoon Austin
We're so glad to hear that you found our information clear and easy to understand. We appreciate your positive feedback!
Kind regards Kathryn
Not worth 1 Star!!
Not worth 1 Star!!
My phone not worked for 2 days rang so called customer service on both days 30 and 20 min on hold respectively still
Awaiting call back What customer service ? And they then have audacity to send text asking how did we do?
I cannot express the words
4 August 2026
Unprompted review
Reply from KCOM
Good Afternoon Gail,
Thank you for taking the time to share your comments. We’ve requested your contact details and would be happy to speak with you directly.
Kind regards Kathryn
Blake and Ellis great service
Blake and Ellis arrived exactly when they said they would. Talked me through the options for my installation. Carried the work out very efficiently. When they had finished I couldn’t even see where they had dug a tench across my front lawn. Cleaned up after themselves (even asked to use my hose pipe for the dust on the footpath) and as I am an “older person” took the time to talk me through setting up the App on my phone. Absolute 5 star service. Highly recommend these guys
4 August 2026
Unprompted review
Reply from KCOM
Good Afternoon Vivienne
We are so pleased to hear about your excellent experience. It's wonderful to know our team provided such a thorough and helpful service, especially with the app setup. Thank you for your kind words.
Kind regards Kathryn
First class service from installation…
First class service from installation to up and running.
27 July 2026
Unprompted review
Reply from KCOM
Good Afternoon John
We're so glad to hear that our service, from installation to operation, met your expectations. Thank you for your kind words!
Kind regards Kathryn
The chap I spoke to was brilliant
The chap I spoke to was brilliant. Explained everything. Even rang the next day to make sure I was connected
31 July 2026
Unprompted review
Reply from KCOM
Good Afternoon Christopher.
We're so pleased to hear about your positive experience and that everything was clearly explained. It's great to know we could ensure you were connected.
Kind regards Kathryn
Great installation and service
Friendly, helpful, tidy and efficient fitters. Turned up on time. Took their boots off at the door. Helped make sure connection was ok with devices/TVs etc. Helped set up the app. Can't fault the installation and no problems with service since. Only slight downside is that the internal box that is fixed to the wall is huge and ugly.
27 July 2026
Unprompted review
Reply from KCOM
Good Afternoon Sara.
We're so glad to hear about your positive installation experience and the efficiency of our fitters! We appreciate your feedback regarding the internal box and will certainly pass it along to our team for consideration. Thank you for your kind words!
Kind regards Kathryn
Customer service is a absolute joke…
Customer service is a absolute joke cant even get into my own account ...and there the most expensive in the whole of europe
31 July 2026
Unprompted review
Reply from KCOM
Good Afternoon Macklin.
Thank you for your review. We’ve requested your contact details so we can follow up directly. If you’d prefer, you’re also welcome to get in touch with us.
Kind regards Kathryn
every thing great
31 July 2026
Unprompted review
Reply from KCOM
Good Afternoon Brian.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards Kathryn
Blake and Ellis came to install my WiFi…
Blake and Ellis came to install my WiFi this morning. Absolutely lovely lads who made it such a relaxed and comfortable experience. They cracked straight on and made sure everything was up and working properly before they left.
31 July 2026
Unprompted review
Reply from KCOM
Good Afternoon Tasha.
It's wonderful to hear that our team provided such a positive and comfortable experience for you. We're so pleased everything was set up to your satisfaction.
Kind regards Kathryn
Reply from KCOM
Good afternoon Dariush.
We’re sorry to hear this. We’ve requested your contact details so we can look into it further. Please don’t hesitate to get in touch.
Kind regards, Ella.
I have been with kcom/Karoo since 1999…
I have been with kcom/Karoo since 1999 that's 27 years loyal customer. Earlier in the year my contract was due to expire and I needed to extend it as we cannot recieve ms3 yet. A month later out of the blue we decided to move away. Kcom have said that we were breaking out of contract and pay the remainder of £670,I think this is absolutely disgusting way to treat a loyal customer, especially when the service wasn't that great anyway, and there was no way around it either, so they'll be getting the money back in the slowest possible way.
30 July 2026
Unprompted review
Reply from KCOM
Good afternoon Darren.
We value your comments and would like the chance to put things right. We’ve requested your contact details so we can follow up. Please feel free to reach out.
Kind regards, Ella.
Installation was very good
Installation was very good. All staff were polite, friendly and helpful. The company is easy to contact by phone.
21 July 2026
Unprompted review
Reply from KCOM
Good morning,
Thank you for sharing your experience - we’re glad it’s been a good one.
Kind regards, Ella.
Reply from KCOM
Good morning Stephen.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
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