KCOM Reviews 

Blake and Ellis both fabulous engineers with good technical experience. Went above and beyond to get me up running. They had to dig up my block paving in our new house which I was anxious wouldn't go back the same though didn't need to worry. Very friendly and didn't hesitate to help with the App and ensure I was fully up and running before they left. All the best James

Blake and Ellis came this morning, very professional and got on with instal. Very polite and efficient. A job well done.
Cheers guys.

The lads Blake and Ellis came out today and absolutely grafted their backsides off through rain and everything, left everything clean and tidy.. top lads top grafters would recommend to anyone

The 2 installation engineers were very good and worked in one of the hottest day and complete in 3 hours. and left it very tidy after having to lift block paving and replacement. Fibre broadband speed good and landline switch over in 48 hrs as informed

The main plus point for me was to be able to quickly speak to a human service team member without a lot of fuss answering endless questions set by a robot

Just joined KCom and had a very good experience
So easy to do over the phone
Great to speak to a local person
Talked me through everything
Very knowledgeable and helpful
Great price too
Nothing to dislike

The guy at KCom was so helpful and patient with me and explained everything to me in detail. He also took his time explaining and didn't talk at speed like some sales people do which makes it difficult at times to register everything that is said. But this guy at KCom was an exception to that rule.

Absolute rip off of a company you are horrible people. Had to move cities for work but because they don’t provide to my new city want me to pay £550 in terminations fees all because the only we was provided for internet was a 24 month contract?! Absolute scam and a joke horrible company avoid at all costs

I would like to publicly "praise" KCOM for their outstanding ability to completely ignore cancellation requests and continue taking money from former customers.
​I explicitly called and cancelled my contract on April 8th. Despite this, their highly "efficient" billing system did the following:
​Charged me TWICE on April 29th.
​Continued to take unauthorized Direct Debits on May 29th, June 29th, and July 29th.
​When I contacted their customer support via Live Chat, the agent simply read from a script, proudly told me the account was "now fully ceased" (months late), and offered absolutely no help in refunding the unauthorized charges.
​Here we are in mid-August, and I am STILL waiting for my money to be refunded. Taking money for a service that was cancelled months ago is unacceptable.
​If my full refund is not processed immediately, I will be escalating this formal complaint to the Communications Ombudsman and proceeding with an Indemnity Claim through my bank. Avoid this company if you value your bank account.
​Account Reference: 3557000-1784918887

Great service best one I've heard of

After my initial call the engineers came quickly and on time. They were really helpful and fully investigated my issue. They were polite, friendly and quickly fixed the damaged line. Thank you

All good. Easy sign up. Flexible dates
Up to £100 credit

The installation went very smoothly. The engineer helped me set up my new router with new passwords etc. Had good contact from Kcom confirming my installation date and time. They were also very helpful setting up my payment method.

Initial experience very posative, customer service help and advice was faultless.

Very helpful staff Tony needhamwalker was great at the information I needed and helped with everything

I had spoken with the 2 people previously at another venue . They gave me advice which resulted in me upgrading my internet . I spoke to them today at another venue just to thank them for the advice and to tell them how happy I was that I’d upgraded

Personal contact made the experience less commercial and more caring as if you were looking after my best financial interests

The worst company I have ever had to deal with.
They failed to set up my direct debit correctly and also used an incorrect email address to set up my account so I could not log into their online services to pay my bills that due to their error could not be paid by direct debit.
Their billing team only work 9-5 and customer service refuse to deal with any billing issues, so I had to take an afternoon off work just to speak to their billing team, who didn't even resolve the issue!!!
Customer service agents also have no idea what they are doing and constantly gave conflicting information.
Avoid at all costs.

Absolutely brilliant, couldn't fault KCOM