Just had KCOM instal full fibre today. Only been in a few hours but so far working perfectly. A special mention has to go to the two engineers, Blake and Ellis. In what were really atrocious condition... See more
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Review summary
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Matt and Jake installed our KCOM broadband today and they were absolutely brilliant. They were professional, efficient, and made the whole process completely hassle-free. Both of them are a absolute a... See more
Company replied
received an email from KCOM that our contract was coming to and. My wife and I visited the Hull city centre KCOM building/reception. We were dealt with quickly by the female receptionist who explained... See more
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Rang Kcom to sort broadband connection. Call answered straight away. Staff very professional, every thing was explained, choice of date and time for connection at house to suit and very reasonably pri... See more
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Company details
Written by the company
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Contact info
37 Carr Lane, HU1 3RE, Hull, United Kingdom
- 01482 602555
- question@kcom.com
- kcom.com/home
4.3
Excellent
4k reviews
No history of asking for reviews
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💩 CON IS THE MOST EXPENSIVE UNRELIABLE…
💩 CON IS THE MOST EXPENSIVE UNRELIABLE PHONE CONPANY IN THE UK AS IT SERVICE IS USELESS AND UNRELIABLE THEY CHARGE £70 FOR FIBRE TO THE CABINET BROADBAND THATS DEADSTEAM AS MOST OF THE TIME IT DOESN'T EVEN WORK AS FOR HALF THAT AMOUNT FROM BT YOU CAN GET 1GB FULL FIBRE BROADBAND AND SAVE AN ABSOLUTE FORTUNE 😉 ON EVERYTHING ELSE SO NOW ITS TIME TO PLACE A LOVELY LITTLE CEASE ORDER ON 0800800150 AND BT WILL GET YOUR NUMBER OFF 💩 CON AND CANCEL THEIR SERVICE AND OPENREACH WILL INSTALL A BRAN NEW LINE AND BECOME THE LATEST CUSTOMER TO TELL 💩 CON TO GET STUFFED SO DO IT NOW SAVE YOURSELF AN ABSOLUTE FORTUNE DON'T PISS ABOUT AND YOU WILL NEVER EVER USE THESE IDIOTS AGAIN!!
10 December 2025
Unprompted review
Reply from KCOM
Good Afternoon,
Your feedback is important to us. We’ve asked for your contact information so we can address your concerns personally. Please feel free to contact us as well on https://www.kcom.com/home/contact-us/
Many thanks,
Adrian
slow to learn ,,,,🤔😉😉
company policy of using their previous privileged , will be their ultimate downfall
13 May 2026
Unprompted review
Reply from KCOM
Good morning David.
We value your comments and would like the chance to put things right. We’ve requested your contact details so we can follow up. Please feel free to reach out.
Kind regards, Ella.
As per my previous review
As per my previous review, KCOM customer services are appalling. Everyone is very professional and friendly on the phone but then they promise you they’ll solve your problem and then don’t. No one takes any responsibility for anything you are just passed from department to department. It is now 14th May and not had a phone line for 6 weeks.
I want to cancel my contract but they are telling me I have to pay a termination fee, even though they have not fulfilled their side of the contract and provide me with a working phone line.
People of Hull and East Yorkshire, do not join KCOM, go elsewhere to a company that values your custom.
15 May 2026
Unprompted review
Reply from KCOM
Good morning Steve,
We’re sorry to hear this. We’ve requested your contact details so we can look into it further. Please don’t hesitate to get in touch.
Kind regards, Ella.
Kcom market themselves as local - don't be fooled it's a marketing ploy.
KCOM market themselves as a local, reliable company - approachable, 'support local' vibe. But they do not deliver this. Helpful advisors but the company ethics are lacking and all about making money in line with the larger providers. Service does not deliver at all. Won't provide services and charge horrendous fees.
15 May 2026
Unprompted review
Reply from KCOM
Good morning Kate.
We appreciate your feedback. We’ve requested your contact information so we can help resolve any concerns. You can also reach out to us directly.
Kind regards, Ella.
Speed of service and professional…
Speed of service and professional agents. Service personal
7 May 2026
Unprompted review
Reply from KCOM
Good morning Joyce.
Thank you for sharing your experience - we’re glad it’s been a good one.
Kind regards, Ella.
Wow what great service I’ve had today
Wow what great service I’ve had today! Blake and Ellis came at 11.45 and we’re still here working til 8pm! They never stopped all day! Did a great job, had to do a lot of digging , but left the drive looking great! You are both a credit to the company, thank you
14 May 2026
Unprompted review
Reply from KCOM
Good morning Andy.
We really appreciate your feedback and are glad we could help.
Kind regards, Ella.
The engineers appeared earlier than…
The engineers appeared earlier than expected and carried out the installation smoothly and without any problems. I am very happy with the speed of the broadband and the price, which is a lot less than my previous supplier. I am happy that technical and customer support is local to me.
7 May 2026
Unprompted review
Reply from KCOM
Good morning Pamela.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Easy Seamless switch
Easy Seamless switch
Tony was very professional and friendly in equal measure. Explained exactly how when and what was involved in moving my broadband to Kcom. Excellent customer service Thank you
14 May 2026
Unprompted review
Reply from KCOM
Good morning Sharon.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Ellis & Blake worked friendly &…
Ellis & Blake worked friendly & efficiently whilst changing our internet over to fibre. They had to dig through the front lawn to be able to lay the cable but everything was put back and you can barely see where they had dug - no complaints at all .. Thank you
13 May 2026
Unprompted review
Reply from KCOM
Good morning Sally.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Very happy customers
Ellis and Blake have just upgraded our internet. They were brilliant dealing with non tech savvy people. Polite, helpful and professional. We would recommend all aspects of Kcom.
14 May 2026
Unprompted review
Reply from KCOM
Good morning Raymond.
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
Reply from KCOM
Good morning Nick.
Thank you for sharing your experience - we’re glad it’s been a good one.
Kind regards, Ella.
Great customer service at a competitive…
Great customer service at a competitive price. Having just moved into the KCOM area, the experience was so much better than any interaction I’ve ever had with BT/EE.
24 April 2026
Unprompted review
Reply from KCOM
Good morning Matt.
We really appreciate your feedback and are glad we could help.
Kind regards, Ella.
We have been wanting fibre broadband…
We have been wanting fibre broadband for sometime now and decided to go with Kcom. I rang them and got a quick answer and a very helpful young man. Fibre is ordered for the end of the month. All taken care of. There was no sales pressure. Would certainly recommend them thus far.
13 May 2026
Unprompted review
Reply from KCOM
Good morning Marion.
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
Used the call back service provided and…
Used the call back service provided and received the call in less than 5 minutes, whole process of ordering my internet package was simple and efficient. The person on the other end of the phone was informative, friendly and courteous.
13 May 2026
Unprompted review
Reply from KCOM
Good morning Clarkey.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
Easy to order on line and followed up…
Easy to order on line and followed up by a sales advisor next day
13 May 2026
Unprompted review
Reply from KCOM
Good morning Patrick.
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
Ellis and Blake wre very helpful
Ellis and Blake wre very helpful being in my 70s i am not great with technology they were patient and helpful. They wre efficient and cleared everything you wouldn't have known they had been.
8 May 2026
Unprompted review
Reply from KCOM
Good morning Christina.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Quick friendly outcome …
Quick friendly outcome to my request for change of package
6 May 2026
Unprompted review
Reply from KCOM
Good morning Pam.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Just switched to Kcom whole process was…
Just switched to Kcom whole process was a breeze and kept well informed all the way cheaper prices for the same package as I had with BT/EE
13 May 2026
Unprompted review
Reply from KCOM
Good morning David.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
The guys that came and installed the…
The guys that came and installed the new ultra fast boardband were awesome and very helpfull
5 May 2026
Unprompted review
Reply from KCOM
Good morning Colin.
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
I was out when a kcom representative…
I was out when a kcom representative visit my home but it was arranged for them to call me at 6pm they was on time . Very polite explained everything clearly and arranged everything. Great service thank you
11 May 2026
Unprompted review
Reply from KCOM
Good morning Anna.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
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