Just had KCOM instal full fibre today. Only been in a few hours but so far working perfectly. A special mention has to go to the two engineers, Blake and Ellis. In what were really atrocious condition... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Matt and Jake installed our KCOM broadband today and they were absolutely brilliant. They were professional, efficient, and made the whole process completely hassle-free. Both of them are a absolute a... See more
Company replied
received an email from KCOM that our contract was coming to and. My wife and I visited the Hull city centre KCOM building/reception. We were dealt with quickly by the female receptionist who explained... See more
Company replied
Rang Kcom to sort broadband connection. Call answered straight away. Staff very professional, every thing was explained, choice of date and time for connection at house to suit and very reasonably pri... See more
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Company details
Written by the company
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Contact info
37 Carr Lane, HU1 3RE, Hull, United Kingdom
- 01482 602555
- question@kcom.com
- kcom.com/home
4.3
Excellent
4k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Great service, good experience.
Did what they promised,swapped me from my WiFi provider saved me a lot of hassle.
Fitted on the day they promised, Matt and Jake were very friendly and helpful
23 April 2026
Unprompted review
Reply from KCOM
Hello, Thank you for sharing your experience - we’re glad it’s been a good one.
Many Thanks, Holly
Had a fault and the engineer was here…
Had a fault and the engineer was here and it was sorted in 24 hours. What a pleasant experience.
29 April 2026
Unprompted review
Reply from KCOM
Hello, We really appreciate your feedback and are glad we could help.
Many Thanks, Holly
Fitting internet
I would like thank the lads today ( Blake and Ellis ) done a great clean and tidy job
11 May 2026
Unprompted review
Reply from KCOM
Hello, We’re so pleased to hear this. Thank you for choosing us.
Kind Regards, Holly
Extremely efficient and professional service.
Blake and Ellis rocked up on time, were very polite, informative and professional. Outstanding service!
11 May 2026
Unprompted review
Reply from KCOM
Hello, Thank you for your kind words - we’re delighted you’re happy with our engineers and the service!
Many Thanks, Holly
Happy to come back
Happy with my decision to come back to KCom. Got through easily on the phone, agent explained everything fully, giving me all my options and was happy to answer all my questions. Signed up there and then. Made the switch over from old provider for me so no hassle there. Would recommend anyone going with KC
11 May 2026
Unprompted review
Reply from KCOM
Hello, Your feedback made our day - thank you for sharing it.
Kind Regards, Holly
Reply from KCOM
Good morning Em.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Never really had an issue however…
Never really had an issue however pricing/retention miles off the pace. £35 for 300Mbps ?...told ' yeah but this is a premium service ' .. implying other networks don't provide a premium service. Will be shopping around and taking my business elsewhere.
8 May 2026
Unprompted review
Reply from KCOM
Good morning Mike.
We appreciate your feedback. We’ve requested your contact information so we can help resolve any concerns. You can also reach out to us directly.
Kind regards, Ella.
Had to pay the plan for a year without…
Had to pay the plan for a year without using it just because the area where I moved wasn't covered by them. Tried everything, they were asking for around 900£ to cancel the plan, even more than I would pay monthly.
9 May 2026
Unprompted review
Reply from KCOM
Good morning Madalin.
Thanks for your feedback. We’d like to discuss this with you directly and have requested your contact information. Please feel free to reach out to our team.
Kind regards, Ella.
Smooth changeover from first enquiry to commissioning.
Blake and Ellis arrived exactly at the beginning of our allotted installation period. After a discussion on the location of the new ONT the required work was carried out efficiently with the original landline number ported over soon after.
24 April 2026
Unprompted review
Reply from KCOM
Good morning Stuart.
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
Adam & Corey were diligent
Adam & Corey were diligent, with minimal fuss and time to install the full fibre broadband equipment.
7 May 2026
Unprompted review
Reply from KCOM
Good morning Roger.
We really appreciate your feedback and are glad we could help.
Kind regards, Ella.
Just like to thank the lads Jake and…
Just like to thank the lads Jake and jay that came to the moorlands to connect us today they went above and beyond to help us and also communicated with the tech people to get us up and running 10/10 thanks again
7 May 2026
Unprompted review
Reply from KCOM
Good morning Adam,
Thank you for sharing your experience - we’re glad it’s been a good one.
Kind regards, Ella.
It was so easy to make the change.
It was so easy to make the change from start to finish. The customer service was excellent I would like to thank Ricky for guiding me through it
7 May 2026
Unprompted review
Reply from KCOM
Good morning Christopher.
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
Just a greedy service provider
Just a greedy service provider. This company have always been about profits and price hikes and has been for decades. No morals, no loyalty and a poor service for the money. Please don't send me an AI reply.... that's just lazy and disrespectful
7 May 2026
Unprompted review
Reply from KCOM
Good morning Stephen.
Your feedback is important to us. We’ve asked for your contact information so we can address your concerns personally. Please feel free to contact us as well.
Kind regards, Ella.
My issue was dealth with well and the…
My issue was dealth with well and the staff member was very helpful and explained everything.
6 May 2026
Unprompted review
Reply from KCOM
Good morning Judy.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
Great Website
Straightforward service, easy to understand, website was easy to navigate. Thanks!
7 May 2026
Unprompted review
Reply from KCOM
Good morning Lauren.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
It was easy to setup and all devices…
It was easy to setup and all devices that was connected to my previous router were connected automatically. The monitoring and configuration from my phone is handy and gives me a great view of what is going on in my network.
7 May 2026
Unprompted review
Reply from KCOM
Good morning Andamon.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Excellent service top to bottom
6 May 2026
Unprompted review
Reply from KCOM
Hello, We’re happy to know you’re satisfied. Thank you for your support.
Kind Regards, Holly
Billed me wrong. Refund refused.
Billed me wrong. Promised to fix it, didn't and are now refusing to refund.
Upgraded to a lower plan as went from out of contract to new contract.
I spent an hour on the phone with them a few weeks ago, was promised a credit on my bill that would reduce the DirectDebit to put things how they should be.
They have now collected the whole amount incorrectly. I raised a complaint, they told me everything is fine and the credit "will not be actioned" because I upgraded too close to the billing date (it was like a week before the billing date!) so to suck it up.
Absolutely insane behaviour. Will be taking to the Ombudsman.
6 May 2026
Unprompted review
Reply from KCOM
Good morning Luke.
We value your comments and would like the chance to put things right. We’ve requested your contact details so we can follow up. Please feel free to reach out.
Kind regards, Ella.
Like talking to brick wall spent a full…
Like talking to brick wall spent a full 45 mins on the phone and had the call disconnected by the person and handed to pillar to post trying to get a date sorted
27 April 2026
Unprompted review
Reply from KCOM
Good morning Ian.
We’re sorry to hear this. We’ve requested your contact details so we can look into it further. Please don’t hesitate to get in touch.
Kind regards, Ella.
Reply from KCOM
Hello,
We’re so pleased to hear this. Thank you for choosing us.
Kind Regards, Holly
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