Livingway Reviews 

198
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional approach, making interactions smooth and supportive. Many people highlight the excellent service, noting the ease of processes, quick resolution of issues, and well-maintained properties. The community events and convenient locations also contribute to a positive user experience, with many appreciating the modern facilities and social opportunities. However, some customers also noted concerns regarding the facilities, specifically mentioning issues with bin sheds being overrun with pests and not properly maintained. Additionally, a few people experienced problems with rent system changes, unfinished amenities, or concerns regarding charges for move-out damages.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, with many highly recommending the company for... See more

Location

Users describe positive interactions with location, with many reviewers expressing satisfaction with the... See more

Facilities

People report ambiguous experiences with facilities, with some reviewers praising aspects like the rooftop... See more

User experience

Customers had positive experiences with user experience, describing their tenancy as easy, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Darwin was incredibly helpful. He answered all my questions and explained everything about the property. He replies to my emails instantly and made this process very straightforward.

Company replied

Rated 5 out of 5 stars

We recently had a viewing with Darwin, he was amazing at explaining the process, happy to request the amendments for us. He literally had all the answers for the questions we asked and we are super i... See more

Company replied

Rated 5 out of 5 stars

I recently moved into Roco Liverpool, and the team has been extremely supportive in making the process smooth. Ashleigh was especially friendly during the viewing day, showing me around the building... See more

Company replied

Rated 5 out of 5 stars

Had a brilliant time at the recent resident bowling event! Huge thanks to Darwin, Adam, Solomon, and Caitlin for hosting such a fun evening. It’s great being part of the Livingway community, and these... See more

Company replied


Company details

  1. Property management company

Written by the company

Property developer and professional landlord


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

198 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(198)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service and Friendliest Staff

I just moved in a week ago and the staff was so friendly and welcoming, the flat was so clean and tidy I would highly recommend the apartments they are furnished and have a great location and everything is new and modern. Huge thank you to livingway Roco building staff.

28 December 2022
Unprompted review
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Reply from Livingway

Welcome LIVINGWAY Abdullah we are so pleased to have you! We are always here if you need us, welcome to our community

Rated 5 out of 5 stars

Moved in to an apartment in Leeds…

Moved in to an apartment in Leeds recently and it was very easy. Staff are first class and would highly recommend the apartments.

9 December 2022
Unprompted review
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Reply from Livingway

Thankyou for your kind words Bradley

Rated 5 out of 5 stars

Amazing Service and location

Newbie arrived Bolton by Mid November! I am from Hong Kong and have no ideas at all about Bolton. I am glad that I can move in with my fur kid. SPOT is just a super convenient location that is just 5min walk to the Queen’s park/ Bolton Market and 10min walking distance to all the other local amenities. I do not have a driving license yet and a convenient & pet-friendly apartment is super important to me. Upon arrival I am grateful to be welcomed by Danny who is very friendly and helpful. He reminds me of the to-do things upon arrival, this is just very important for a newbie who never live in UK. Also, Danny is a very caring person and passionate in helping other tenants. When I bump into him in the apartment he is just always very busy helping others :)

6 December 2022
Unprompted review
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Reply from Livingway

Welcome to LIVINGWAY Casey! We are so happy to welcome you into our community. We are so glad you love Bolton, we are always here to help if you need anything :)

Rated 5 out of 5 stars

I moved in about a week ago and the…

I moved in about a week ago and the experience has been 1st class. I was given a welcome pack on arrival and the flat was clean, tidy and in great condition. Hayley on reception was very welcoming and friendly and even helped me move in my 50 Inc tv. I'm very happy here.

2 December 2022
Unprompted review
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Reply from Livingway

Welcome to LIVINGWAY Sean! We are so happy you have joined our community and have settled in so well. We are always here to help whenever you need us.

Rated 5 out of 5 stars

Excellent quality apartments

Excellent quality apartments, furnished to a high standard. Brilliant company to rent from, always putting the tenants first and continue to create a community within their properties. Would highly recommend

29 November 2021
Unprompted review
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Reply from Livingway

Thankyou for an incredible review Lance, we always aim to provide an exceptional service we are so glad you enjoy our apartments.

Rated 5 out of 5 stars

Danny is an amazing member of staff

Danny is an amazing member of staff. So helpful and able to answer any questions you throw at him. Definitely made the move in process easier

12 October 2022
Unprompted review
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Reply from Livingway

This is lovely, thank you for an amazing review

Rated 5 out of 5 stars

Daniel is competent to work in customer service

I got super good experience with assistance of Daniel who is a very helpful young boy. I can solve my problem quickly with his assistance. As we just immigrant to UK from Hong Kong, there are different practice with my home country. Daniel can provide us super supports on set up about household matter , such as help us to solve connection problem of home wi fi. He also provides quick action to us when we ask some question. This is really good and unexpected.

31 October 2022
Unprompted review
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Reply from Livingway

Thank you for an amazing review Connie

Rated 5 out of 5 stars

Great potential to be a customer service specialist

Daniel is a quick-witted young man. He has a heart to solve the problems encountered by the tenants of the Pasha House, who just moved to the UK shortly. Recently, we got stuck in the home wifi connection and he taught us how to deal with the wifi service provider. At last, we got the promised wifi activation date.
Thanks Daniel for your help.

31 October 2022
Unprompted review
Livingway logo

Reply from Livingway

Thank you for such a lovely review, we will pass on your kind words to Danny

Rated 5 out of 5 stars

Thank you, Adam, for professional and friendly service

My 1-year stay at Livingway in Bolton was a real pleasure. All staff is super friendly, yet professional, and I thank them all for their support. My special thanks go to Adam, who was a constant support, even when I wasn't in the flat, or he was not in the building. He was a friendly and prompt presence when needed, even on short notice or at odd hours. I couldn't thank him enough!

23 October 2022
Unprompted review
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Reply from Livingway

Thankyou for your kind words Carmen, We will pass them onto Adam

Rated 5 out of 5 stars

Very helpful

Recently moved out of the Bolton location. Adam was great and always willing to help with issues in the flat, constantly communicated to all residents when changes were being made, etc. Can’t thank him enough for making my stay a lot more comfortable!

6 October 2022
Unprompted review
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Reply from Livingway

Thankyou for a lovely review Jordan, we will pass on your kind words

Rated 5 out of 5 stars

Danny was very friendly!!!!!

Danny was very friendly and was helpful too . He helped us with our luggages and showed the apartment around very patiently. Really appreciate his efforts

10 September 2022
Unprompted review
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Reply from Livingway

Thankyou for such a lovely review Karthick

Rated 5 out of 5 stars

Thank you Danny!

Thank you Danny!! He was really helpful and explained everything to me. Very friendly guy and clearly loves his job.

8 September 2022
Unprompted review
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Reply from Livingway

Thank you for a lovely review Amaal

Rated 5 out of 5 stars

Really friendly and professional-…

Really friendly and professional- answered my questions and was very enthusiastic and would be more than happy to have him as our rep if we moved into the building! :) thanks!

17 August 2022
Unprompted review
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Reply from Livingway

Thank you for lovely review Nina

Rated 5 out of 5 stars

Thank you to danny

From the start we we greeted with such a friendly energy and he really understood what we were looking for and was really informative a big thank you to danny

12 August 2022
Unprompted review
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Reply from Livingway

Thank you for taking the time to leave a review Katelyn, We are so glad you had a lovely visit with us

Rated 5 out of 5 stars

A huge Thank You to Adam

Just want to say a massive 'Thank you' to Adam. He has provided exceptional service during my stay at the apartment on Deansgate in Bolton. He is an asset to the company and this should be acknowledged.
Thank you Adam

29 July 2022
Unprompted review
Livingway logo

Reply from Livingway

Thank you for taking the time to leave a review Naz, we will pass on your kind words

Rated 5 out of 5 stars

Flat Viewing

Was shown around the property by Danny who was super friendly and helpful, and answered all my questions

27 July 2022
Unprompted review
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Reply from Livingway

Thank you for taking the time to leave a review Megan. We are so glad you had a great time viewing our properties. We can't wait to hear from you soon.

Rated 5 out of 5 stars

Nice experience of viewing

Danny was really friendly and informative, and told us all the detail with patient and good manner.

Highly recommended!!

27 July 2022
Unprompted review
Livingway logo

Reply from Livingway

Thank you for taking the time to leave a review Megan. We are so glad you had a great time viewing our properties. We can't wait to hear from you soon.

Rated 5 out of 5 stars

Wonderful and helpful services

Just had a property viewing session with Danny, he was very helpful and genuinely tried to answer our questions as best as he could! Would also love to thank the entire team for actually responding to the viewing requests on Rightmove since hardly any other property agencies respond to requests sent at all.

16 July 2022
Unprompted review
Livingway logo

Reply from Livingway

Thankyou for such a glowing review Lucas ! We are so pleased we could accommodate your requests

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