I ordered three beautiful pendant lights. Our electrician installed them at the end of our kitchen Reno and found that one of the lights didn’t work because the wiring was faulty. Because id ordered... See more
Lunaralights
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See what reviewers are saying
Appears to be a UK company, but operates out of China and the light took weeks to arrive. I ordered a Lucy Motion Sensor Outdoor Wall Lamp. The item I received was not a motion sensor, conf... See more
At first, I was worried because I didn’t receive any confirmation email or tracking number after making the purchase. But the item did arrive — it just took a bit longer than I expected. Thankful... See more
Company replied
I got dangerous lights advertised as IP65-rated outdoor lights. Lights barely safe for indoor use (no earth, no rating, fake CE mark) with missing paint and cracks in plastic. Company policy states... See more
Company replied
This company is a scam
This company is a scam. The lights they sent me were so cheap looking and nothing like the pictures on the website.
I didn't realise the company was based in china as they try to make it seem like they are uk based. They offered me a 25% refund to keep the item which I refused as I wanted a full refund as lights were not as shown. They would only offer me this if I returned them, so £28 postage back to china, and they have remained in customs since they got there as the company clearly won't accept the return. Have contacted them and they have advised me to contact Royal Mail who won't be able to do anything at this point. All in all I've lost almost 100 pounds with this company. DO NOT BUY FROM THEM!!!
18 July 2025
Unprompted review
Reply from Lunaralights
Dear Katie Thompson,
We are sorry to hear about your experience and appreciate you sharing your feedback. At LunaraLights, we always strive to offer high-quality products at competitive prices. Unfortunately, your order did not meet expectations this time.
Please note, our return policy is simple, and we work hard to ensure a smooth process. We apologize for any confusion regarding the return and shipping fees. We are committed to resolving any concerns, and we encourage you to reach out to us directly at info@lunaralights.co.uk. We will do everything we can to assist you with your case.
Kind regards,
The LunaraLights Team
Scam company
THIS IS A SCAM COMPANY BEWARE! paid over £200 for a light. 4 to 7 day delivery. Waited over a week asked cancel the order numerous times was told it was too late, item on its way- arrived over 3 weeks late. Advertise as UK address it's not, the light came from China it's cheap and no safety mark on it, not fit for purpose. Now been told the return address is China, after reading other people's reviews on here it seems these get kept in customs and then seller refuses to refund, taking legal advice on this one now this website needs shutting down and scammer needs to be held accountable for ripping people off. And if you search further it seems they have created a new website under the name avelalights. Same company address listed on both websites! Avoid both!!!
16 July 2025
Unprompted review
Reply from Lunaralights
Dear Jo Mol,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied with our service. Unfortunately, we couldn’t locate any order in our system based on the information you’ve provided.
To assist you further and resolve this issue, could you kindly reach out to us at info@lunaralights.co.uk with your order number and any additional details? Alternatively, if you update your review with your order number, we will be able to investigate the matter more promptly.
At LunaraLights, we are committed to providing high-quality products and excellent service. If there has been any misunderstanding, we are eager to make it right.
Kind regards,
The LunaraLights Team
Beautiful lamp, worth the wait
At first, I was worried because I didn’t receive any confirmation email or tracking number after making the purchase. But the item did arrive — it just took a bit longer than I expected.
Thankfully, the lamp came in perfect condition, and it’s exactly like the pictures on the website. The glow is soft and calming, and it creates a really nice atmosphere at night.
Overall, I’m happy with the product and would consider ordering again in future.
16 July 2025
Reply from Lunaralights
Dear Sodi,
Thank you so much for your thoughtful feedback. We are thrilled to hear that the lamp has met your expectations and creates a calming atmosphere at night. We appreciate your patience during the delivery process and will take note of your comments to improve our service in the future.
If you have any other questions or need further assistance, feel free to reach out to us at info@lunaralights.co.uk. We're always here to help!
Best regards,
The Lunaralights Team
These great value up/down wall lights…
These great value up/down wall lights are fabulous attached to my garden fence and add a gorgeous ambience to the garden.
15 July 2025
Unprompted review
Reply from Lunaralights
Dear Lesley,
Thank you for your wonderful review on Trustpilot! We're thrilled to hear that you’re enjoying the up/down wall lights and that they’ve added a gorgeous ambiance to your garden.
If you have any other questions or need further assistance, please don’t hesitate to reach out to us at info@lunaralights.co.uk. We’re always here to help!
Kind regards,
The Lunara Lights Team
Scam. Do not order from this online company
Made an order for a friend's birthday June 30th 2025. They have been fobbing us off since then telling us it's being sorted or then in transit. The initial experience was good, but then everything went down hill. Then came to see if they were legit on trust pilot, turns out (as you can see for yourself) they appear to be a dog water company. After this review as I expect a response that fixes nothing, makes empty unprovable comments about commitment to customer and says it's in the hands of a different third party company...this is there MO and makes them appear in a good light but does create a situation where someone can get their money back.
12 July 2025
Unprompted review
Reply from Lunaralights
Dear Wolf,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At LunaraLights, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
LunaraLights Team
Please stay away from them I am sending…
Please stay away from them I am sending the case to my solicitors to see what they can do , they are rubbish they just send you something to say they have delivered , but the quality is rubbish they don’t work at all and imagine do fitting instructions plus don’t work and only ofers an exchange!!
10 July 2025
Unprompted review
Reply from Lunaralights
Dear Vlora Berisha,
We acknowledge your recent feedback shared on Trustpilot concerning your order. We are sorry to learn of the issues you encountered.
We note your concern that your initial lamp order arrived with scratches. As per our policy, we promptly arranged a replacement for the damaged lamp the first time this issue was brought to our attention.
Regarding your other lamp orders that were in transit, we are unable to cancel an order once it has been delivered. Our aim is always to ensure satisfaction with our products.
Should you encounter any further concerns with your order, please do not hesitate to reach out to us directly at info@lunaralights.co.uk. We are here to assist you.
Sincerely,
The Lunara Lights Team
Dreadful- please actually respond??
Complained by email multiple times and via other channels, still no refund! I received a damaged lampshade due to poor packaging, was advised I needed to return the item at my expense, despite their website stating that the cost would be covered by Lunara for returns. I return the item as instructed to China (This is NOT a UK based business, beware!!!)
I returned the item months ago and it has stayed stuck at Chinese customs. £89 for the lamp, £30 for shipping, this is a joke, I would like my money back???
Emails just state they will watch the item's tracking info, when they know the parcel will never arrive, most likely as lamps, and even lampshades are prohibited items for shipping to China, which Lunara undoubtedly know.
This is unbelievably unprofessional. Please respond with confirmation of a full refund as you have evidence of the item being damaged. The order number is #4873
10 July 2025
Unprompted review
Reply from Lunaralights
Dear DasWieb,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At Lunaralights, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunaralights Team
STAY AWAY FROM LUNARA LIGHTS LONDON!
STAY AWAY FROM LUNARA LIGHTS LONDON!! I am the latest victim in their returns to China scam. Thought I was buying from a company based in London but received broken lights - damaged returns have to be sent to China. Don't touch them, they are toxic and the lights aren't good quality either - a bit cheap and shoddy for almost £200.
8 July 2025
Unprompted review
Reply from Lunaralights
Dear Deb Leach,
We acknowledge your recent feedback shared on Trustpilot. We are truly sorry to learn of the unsatisfactory experience you have had with your order and the concerns regarding our return process and product quality.
Following your initial contact about the damaged lamp after delivery, we offered a free replacement for the affected item, in line with our policy. We note that you initially declined this offer and requested a full refund.
We are pleased that you have now accepted the replacement offer. We have shared your concern with our team to ensure the necessary arrangements are made.
Should you have any further questions or require additional assistance, please do not hesitate to contact us directly at info@lunaralights.co.uk.
Sincerely,
The Lunara Lights Team
Unique and quirky.
The website is easy to manage.A good price range from budget to expensive.Unique lamps and lights I have not seen on other sites.The microphone guitar light I bought my husband was great value for money.It is not great for reading by but gives a cosy glow on his desk shelf.
29 April 2025
Unprompted review
Reply from Lunaralights
Dear Chris,
Thank you for sharing your feedback with us! We’re thrilled to hear that you’re happy with the unique selection of lamps and lights on our site, as well as the overall ease of use and value for money. We are glad the microphone guitar light was a hit with your husband and brought a cozy glow to his desk.
If you have any further questions or need assistance, please don’t hesitate to reach out to us at info@lunaralights.co.uk.
Best regards,
The Lunaralights Team
Unsafe lighting
Brought an expensive bar light.arrived on time.USELESS light as only gave 2 cables and cardboard in the sockets??
UNSAFE LIGHTS!! Do not buy.
1 June 2025
Unprompted review
Reply from Lunaralights
Dear Susan,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At Lunara Lights, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunara lights team
Terrible experience with Lunara Lights
Terrible experience with Lunara Lights.
I purchased expensive lights which arrived appearing totally unlike the advertised picture. The lights arrived a yellow tone instead of white as advertised with very poor quality. In addition, the lights were faulty, poor made, unsafe and not compatible with UK lights.
Despite this, I was advised I must pay for a return to china. I completed this via courier to ensure arrival which was expensive.
The item arrived in China, however is now held at customs. Customs have sent emails to Lunar Lights since May which they have not responded to. I have provided proof of this request.
Despite several emails explaining this situation, Lunar Lights will not respond to customs. This appears an attempt to avoid a refund.
I avoided writing a negative review to give the company an opportunity to rectify this issue to no avail. I have also requested to initiate complaints procedures numerous times- however this has also been ignored. Therefore, I have no choice but no post here.
I am now out hundreds of pounds. I would like a refund progressed as soon as possible due to receiving faulty goods, false advertising and very poor customer service.
I will keep this thread updated.
- update following response:
I have still had no refund despite the response from Lunar Lights indicating this. 5/07/25
4 July 2025
Unprompted review
Reply from Lunaralights
Dear Ainsley,
We acknowledge your recent Trustpilot review regarding your experience with Lunara Lights. We are sorry to learn that the lights you received did not meet your expectations.
We note your initial return request stemmed from dissatisfaction with the product's quality. Following this, we provided you with comprehensive instructions for returning the order. As the item has been returned, we have been assisting you accordingly in line with our company policy.
Should you have any additional concerns or require further assistance, please do not hesitate to reach out to us directly at info@lunaralights.co.uk.
Sincerely,
The Lunara Lights Team
Do NOT use this company
Do not use this company! Look at the reviews. They are terrible. It has taken me 3 months and intervention from PayPal for a refund. I ordered goods which did not match what was sent to me, when I requested return was refused and told that goods needed to be returned to warehouse in china at my cost. The most appalling customer service. I felt like I had been scammed. Thanks to PayPal for getting back my money.
Ps. Lunara Lights response to my note is a cover off they know for sure about my complaint and I am happy to post all paperwork which verifies my review. I recommend that you do not buy from them
2 July 2025
Unprompted review
Reply from Lunaralights
Dear Angela,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At Lunaralights, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunaralights Team
Item has not been delivered - no response from company!
Edit: as expected I have had no luck in dealing with this company's customer service team.
A summary of some of the serious breaches of UK consumer protection laws by this company:
- Refused to cancel an online sales contract within 24 hours — despite clear consumer rights allowing cancellation within 14 days.
- Failed to provide a UK return address and did not disclose overseas returns in their terms and conditions.
- Refused a refund for an item that was never delivered.
- Instructed me to deal with the courier myself, even though the legal responsibility lies with the trader, not the customer.
These issues are not isolated — other reviewers report the same pattern of behaviour, suggesting a systemic disregard for consumer law.
If you’ve had a similar experience to me, I strongly suggest reporting the company to the Competition and Markets Authority (CMA) on the Gov.uk website
Edit: order number 4239. Though I have zero confidence this will resolve anything.
I have been trying to contract this company to get a refund for my item that has not been delivered. I received a photo from the delivery company that was completely non identifiable. As the delivery company was at fault it doesn't even make sense that Lunaralight won't refund me the money as they can get it back from the delivery company. All of these 1 star reviews say a lot about this company. The phone number on the website doesn't work and I've received no response to emails. My only option left is to start a small claims for the value.
1 July 2025
Unprompted review
Reply from Lunaralights
Dear Nathalie,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At Lunaralights, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunaralights Team
Read the small print!
Read the small print - Lunaral Lights DO NOT pay for returns. I am still having re-percussions from sending back my light to China. No-one was at the return address cost me £62 so far and I’m left with the problem of a light in China with my legal name on it - the delivery company want more money to return it.
30 June 2025
Unprompted review
Reply from Lunaralights
Dear Tracey,
We have received your feedback regarding your recent experience with a return to Lunaral Lights. We regret any inconvenience and frustration this situation has caused you.
We want to inform you that we have already initiated a refund for your order.
Should you have any further questions or require additional assistance, please do not hesitate to reach out to us directly at info@lunaralights.co.uk. We are here to help.
Sincerely,
The Lunaral Lights Team
Do not buy from this business
Do not buy from this business. They sent me the wrong colour light - order number 7894, in relation to which I was exchanging emails with the business yesterday both before and after first posting this review. I ordered black and they sent the other colour, "antique silver". I have sent them photos which clearly demonstrate this. Unfortunately, I don’t seem to be able to post the photos on here.
They will not give me a return address or a refund, let alone the prepaid return label that they promise, on the website, that they will provide if they supply an incorrect item. They say that the light I have received is black, and that it just looks different from the pictures on the website due to the lighting. This is a lie. They do not comply with the obligations under the Consumer Contracts Regulations 2013 to give notice of cancellation rights and refunds when consumers cancel. They are thoroughly unreliable and dishonest.
They repeatedly ask for more photos of what, from the photos I have sent, is clearly not a black light. Their latest suggestion is that the one I have received, with silver squirls all over it, is black and that the pictures of a black one (with cream inside the frame) on their website is antique silver. The pictures of a black light (black arm and black outside frame) on their website has no silver on it!
30 June 2025
Unprompted review
Reply from Lunaralights
Dear Julia,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At Lunaralights, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunaralights Team
I purchased a melt floor lamp and I…
I purchased a melt floor lamp and I realised they are scammers and told them the cancel the order which wasn’t even processed or shipped. They are still refusing to refund my money for me asking me to choose another light from their website and get 10% of discount. Why are they doing this. Order number #7901
12 June 2025
Unprompted review
Reply from Lunaralights
Dear ,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At Lunaralights, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunaralights Team
I ordered 4 wall lights and upon…
I ordered 4 wall lights and upon arrival could see the quality was not as promised. As this was for a refurb we continued with installation, however, 1 of the lights was faulty and did not work. I have waited over a month for a replacement, with no contact from the customer service team. DO NOT BUY from this company!
Just to reply to the companies response below: they have stated via email that the package after almost a month) is with the courier, upon checking their tracking link I can confirm it is not with the courier as they are still awaiting the parcel.
24 June 2025
Unprompted review
Reply from Lunaralights
Dear Dayna,
We are writing in response to your recent Trustpilot review regarding your order for wall lights. We acknowledge your concern about the faulty lamp and the quality of the initial product.
We confirm that a replacement was arranged for the faulty light. We recognize there has been a delay, which was primarily due to delivery-related issues. Please be assured that your replacement order is currently in transit and with the local carrier.
Upon delivery of your replacement, should you encounter any issues or have further questions, please do not hesitate to contact us directly at info@lunaralights.co.uk. We are committed to ensuring your satisfaction.
Sincerely,
The Lunara Lights Team
Absolute scam
Like many others, I wish I had visited this website prior to purchasing.
Absolute scam, stay away.
I received a 2 x faulty low quality lamps and requested a refund immediately. They then refuse to process a refund unless I returned both products to China at my own cost, which could result in no refund at all if the return didn’t arrive.
20 February 2025
Unprompted review
Reply from Lunaralights
Dear Daniel,
Thank you for your review. We apologize for the inconvenience you experienced with the lamps you received. For defective or damaged products, we always offer a free replacement. In your case, we extended this offer, but unfortunately, you declined it.
We have supported you throughout the return process, and as this matter is now with the chargeback team, we are unable to assist you further in this regard. However, if you have any other questions or concerns, please don't hesitate to reach out to us at info@lunaralights.co.uk. We will do our best to assist you.
Sincerely,
The Lunaralights Team
SCAM!!
SCAM!!! Avoid getting anything from this company.
I have never received my order and had been emailing back and forth with an AI robot about my order who kept telling me she ‘need to ask her colleagues about why the order hasn’t shipped’ and will get back to me. You can guess if she ever did.
I requested a refund which was ignored. 4 weeks in and still no lamp, update or refund. I also see on their website they are trying to scam people for even more money now as they double tenge price of the same lamp.
Any 5 star review here you see is AI generated. Avoid avoid avoid
19 June 2025
Unprompted review
Reply from Lunaralights
Dear Adam,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At Lunara Lights, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The LunaraLights Team
Gorgeous and Functional
I needed a reading light but didn’t want anything bulky. This lamp is sleek and works perfectly. The lighting is warm but strong enough to read. It’s become my favourite bedside item. Really pleased with the quality.
5 June 2025
Unprompted review
Reply from Lunaralights
Dear Isla,
Thank you for your wonderful feedback! We’re so glad to hear that the lamp is the perfect fit for your reading needs and that it has become your favourite bedside item. It’s great to know you’re pleased with the quality and functionality.
If you need any further assistance or have any questions, please don’t hesitate to reach out to us at info@lunaralights.co.uk.
Best regards,
The Lunaralights Team
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