I ordered three beautiful pendant lights. Our electrician installed them at the end of our kitchen Reno and found that one of the lights didn’t work because the wiring was faulty. Because id ordered... See more
Lunaralights
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See what reviewers are saying
Appears to be a UK company, but operates out of China and the light took weeks to arrive. I ordered a Lucy Motion Sensor Outdoor Wall Lamp. The item I received was not a motion sensor, conf... See more
At first, I was worried because I didn’t receive any confirmation email or tracking number after making the purchase. But the item did arrive — it just took a bit longer than I expected. Thankful... See more
Company replied
I got dangerous lights advertised as IP65-rated outdoor lights. Lights barely safe for indoor use (no earth, no rating, fake CE mark) with missing paint and cracks in plastic. Company policy states... See more
Company replied
Do not use this company
Do not use this company. Website is deliberately misleading - making out they are based in U.K. Website shows expensive looking lights but what arrives is cheap and nasty looking. No phone number to contact anyone. Goods sent from China with no instructions. Extremely expensive for poor quality product a complete scam - feel stupid for being taken in by their website.
21 April 2025
Unprompted review
Reply from Lunaralights
Dear Katherine,
Thank you for sharing your feedback with us. I sincerely apologize for the issues you are facing with your lamp and for it not meeting your expectations.
I have checked our records and found that we have not received any email correspondence from you regarding your request. This may be why we were unable to assist. Currently, we only offer email support, and the number listed on our website is for official purposes only.
If you still require assistance with your lamp, please let me know at info@lunaralights.co.uk.
Best regards,
The Lunara Lights Team
Wish I'd seen the reviews before…
Wish I'd seen the reviews before buying. I tried to get a refund but in the end I settled for 20% of what I'd paid as it became so difficult to get. The instructions for the light was in Chinese and although they did send me instructions in English tgey weren't for the lamp I'd bought. Don't buy from them as you lose your rights as a customer.
I have just read the second reply to my review. (The first reply seemed to imply that I wasn't a real customer!) and I'd like to add that although the emails were always polite it wasn't easy to get a 20% refund or to get the return address. I believe I got the return address after the 4th email.
It is important to read what they have said on their website regarding returns. Be sure that what you buy really is what you want because trying to return something is very difficult. I now have something I won't use and have lost money.
21 April 2025
Unprompted review
Reply from Lunaralights
Dear Lindsay,
Thank you for sharing your feedback with us. I apologize for the issues you have faced with your order.
You contacted us on February 18th to inquire about the status of your order, and our team provided the necessary information. After the product was delivered on March 13, you reached out again regarding your desire to return the item due to it not meeting your expectations. Our team promptly shared the return address and informed you of the alternative options available.
Following your confirmation, our team processed the partial refund to your account.
If you have any further questions or concerns, please feel free to reach out at info@lunaralights.co.uk.
Best regards,
The Lunaralights Team
Complete and utter shite
Complete and utter shite. Lies, lies, and more lies; and eventually what arrives is complete shite. If there was a way to give it minus ten stars, I would.
20 April 2025
Unprompted review
Reply from Lunaralights
Dear Adrian,
Thank you for sharing your feedback with us, and I sincerely apologize for the issues you've encountered. I understand your frustration, and I want to address your concerns.
After reviewing your order details, I found that you initially contacted us on January 22nd to share your address, which our team successfully updated. Then, on February 6th, you reached out to inquire about the status of your order, and we provided you with the tracking details. At that point, you requested to cancel the order; however, as the order was already in transit, we were unable to cancel it.
According to our records, the product was marked as delivered, and after that, we did not receive any further communication regarding the product.
We take your concerns seriously, and I want to help resolve this matter. If you would still like to discuss the issues with the product or need assistance in the future, please don’t hesitate to reach out at info@lunaralights.co.uk
Best regards,
The Lunara Lights Team
Terrible quality item, prob unsafe
Terrible quality item. Basically delivered bare wires and shades. No earth wire, no choc box to group wires to wire to anything. No instructions. Would not trust this item to wire in to the mains in my house, not worth the risk, the house would probably burn down. Absolute tat.
I doubt it would be legal to sell this in the uk.
12 April 2025
Unprompted review
Reply from Lunaralights
Dear,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Lunaralights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunaralights Team
Do not use this company
Do not use this company. To date no goods have been received, they will not give a refund and at present we are pursuing them legally to recover money. Avoid at all cost and report them to Google.
19 April 2025
Unprompted review
Reply from Lunaralights
Dear Pompey,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Lunaralights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunaralights Team
This has been one of the worst shopping…
This has been one of the worst shopping experiences I’ve ever had. The product I received was completely misleading and took an unreasonably long time to arrive. When I tried to resolve the issue, the company offered small incremental discounts (10%, 15%, then 25%) as an attempt to convince me to keep the incorrect item, rather than addressing the real problem.
To make matters worse, they tried to discourage me from returning the product by warning that if it gets stuck in customs or damaged during the return, it might affect my refund — a tactic that felt more like intimidation than support. According to UK law, this responsibility lies with the seller, not the customer.
Their customer service has been appalling. We attempted to call them directly, but the number provided doesn’t work. They refuse to take responsibility for the return shipping and continue to dodge accountability.
I’m now left with no option but to escalate this issue with my bank. I would strongly advise others to be cautious — this company does not stand behind its products and shows no interest in resolving issues fairly.
18 April 2025
Unprompted review
Reply from Lunaralights
Dear Plousia,
Thank you for sharing your feedback with us. I sincerely apologize for the experience you’ve had with your order. The product did not meet your expectations.
You contacted us on April 12 regarding the return, and our team provided you with the return address on April 13, along with alternative options to avoid the return process. Please rest assured that once we receive the product at our warehouse, we will process your refund promptly.
If you have any further questions or need assistance, please don’t hesitate to reach out at info@lunaralights.co.uk. We are here to help.
Best regards,
The Lunaralights Team
Lunaralights cheats
Lunaralights cheats, because they show you pictures of lamps that look expensive and exclusive, whereas what I received looked very cheap, moreover defective. Also they makes it looks like they trade in UK, but in fact they are online shop in China. As it is difficult to claim compensation from an online shop in China, I decided not to. Stupid of me to be taken in, bad experience.
17 April 2025
Unprompted review
Reply from Lunaralights
Dear EF,
Thank you for sharing your feedback with us, and I sincerely apologize for the issues you've experienced with your order. I completely understand your frustration, and I regret that the product did not meet your expectations.
Upon reviewing your order details, I can see that you contacted us on April 6th to inquire about the status of your order. Our team promptly provided you with the tracking information. According to our records, your order was delivered on April 17th. After that, we have not received any further communication regarding the product.
We take your concerns seriously, and I want to help resolve this matter. If you would still like to discuss the issues with the product or need assistance in the future, please don’t hesitate to reach out at info@lunaralights.co.uk
Best regards,
The Lunara Lights Team
This company is a scam
This company is a scam. I ordered two lights. They took about three weeks to arrive. The lights were packed terribly: broken polystyrene, a bulging box. But the real issue is there is no certification or specification documentation. They were unable to supply these docs when I asked repeatedly. These lights are therefore not suitable to connect to mains. You risk invalidating your insurance.
These lights are also illegal to sell in the UK. When I complained, they insisted I ship back to China (they market as a UK company) at my expense. There was also a promise that if “something goes wrong in the shipping my refund would be invalidated.” This is all in contravention of my statutory rights.
I am now seeking a refund through my credit card company.
In short, a scam. Avoid.
16 March 2025
Unprompted review
Reply from Lunaralights
Dear Giles,
Thank you for sharing your feedback with us. I sincerely apologize for the issues you have faced with your order and the inconvenience it has caused.
After reviewing your case, I noticed that you contacted us on April 5th to return the product due to not meeting your expectations. Our team promptly provided you with the return address the following day after reviewing the images and videos you shared.
Please note that once we receive the product at our warehouse, we will process your refund promptly.
If you have any further questions or need assistance, please do not hesitate to reach out at info@lunaralights.co.uk.
Best regards,
The Lunaralights Team
Chinese rubbish and dodgy company
The light is a poor quality light from China with no instructions. I contacted the company via email
Asking for instructions in English, there was no response. The telephone number for customer service is no longer in use. Dodgy company selling cheap tat from China and charging high prices with no customer service. Avoid!
16 April 2025
Unprompted review
Reply from Lunaralights
Dear Aimee,
Thank you for sharing your feedback with us. I sincerely apologize for the issues you are facing with your lamp and for it not meeting your expectations.
I have checked our records and found that we have not received any email correspondence from you regarding your request. This may be why we were unable to assist. Currently, we only offer email support, and the number listed on our website is for official purposes only.
If you still require assistance with your lamp, please let me know at info@lunaralights.co.uk.
Best regards,
The Lunara Lights Team
Avoid this company at all costs!
If I could have given 0 stars, I would have!
I placed an order on 18th February and in the confirmation email was informed that as my item was delicate it would take a little longer to arrive. I straight away contacted Lunara to see if the order could be cancelled as it was likely that they would not arrive by the time our electrician had finished work at our house. I was however reassured that the item would be with us quickly.
I chased the order on several occasions between then and receiving the product, tracking information was useless and I was given the same excuses of ‘the courier has not updated their page yet’ which is not true as the product was not even with them until a couple of days before delivery actually happened and then updates were accurate and efficient.
I had not realised that goods were coming from China. If I had, I would not have placed the order in the first place. I know this is on me.
It took nearly 4 weeks to receive the product and when I opened it, I saw that there was no Earth wire included so it couldn’t even be used safely in the UK unless we pay someone to make them safe. Needless to say we had already had other lights fitted weeks before our order even arrived with us!
I contacted Lunara on several occasions explaining that we should be refunded for a defective product that cannot be used safely in the country it’s been sold into but all I was offered is a 25% refund (which started at 15%) or to pay for the return (to China) myself and wait for a full refund. On their website it says they will pay for a return if the product is defective but they told me more than once that they did not pay for returns and that our product was not defective.
It seemed like most of the times I contacted them they were learning about the issues I was having and trying to resolve for the first time and I genuinely thought that the responses were being written and translated via a chatbot.
I contacted my bank twice during this process, the first time was before I had received the product so I had to wait until 30 days had passed from placing the order for a refund for an undelivered product. As it happened, the product did arrive but was substandard, I didn’t contact them straight away as was trying to sort everything through the company which was just a waste of time. When I contacted the bank again on 2nd April, within 2 hours the bank had refunded me for the item. Within 48 hours Lunara sent me another email saying that they understood my frustration, thanked me for my patience and that I had to return the goods to them at my own expense. I also received a separate email two minutes after this one stating that my refund was on the way. So they were consistently contradictory right until the end!
I have now received my refund but I only received it after contacting my bank.
Just avoid them, they are not based in London, or in Germany as one of their email addresses suggests. They are unhelpful and many of the products can’t even be used over here!
18 February 2025
Unprompted review
Reply from Lunaralights
Dear Joy,
Thank you for sharing your feedback with us, and we apologize for the issue you’ve encountered.
After reviewing your case, I found that you contacted us on 28th February to inquire about the status of your order. Our team provided you with the details at that time, and you later requested to cancel the order. However, as the order was already in transit at that stage, we were unable to cancel it.
On 12th March, you contacted us again, expressing that the product did not meet your expectations and requesting to return it. Our team assisted you by providing the return address after reviewing the images you sent.
After checking the details, I can confirm that your issue has now been resolved, and you have successfully received the refund for the product.
If there’s anything else I can do to assist you or if you have further concerns, please don’t hesitate to reach out at info@lunaralights.co.uk
Best regards,
The Lunara Lights Team
Long Delivery timescales and lack of order tracking
I have placed 4 orders and every order I have had to wait a minimum of 8 weeks to arrive, 2 items out of the 4 orders have been defective and I have had to sent a minimum of 10 emails to get this resolved with no cash back or discount
13 January 2025
Unprompted review
Reply from Lunaralights
Dear Stephanie,
Thank you for sharing your feedback with us. I sincerely apologize for the issues you’ve faced with your recent orders.
You contacted us on February 16 regarding an address change, and our team promptly updated your information. On February 17, you reached out again to inquire about the status of your orders, and we provided you with tracking details. Additionally, you requested a replacement for one of the items due to dissatisfaction, and we arranged that for you. However, it appears there have been further issues with the replacement.
Please know that we are actively working to resolve your concerns and ensure that the replacement is delivered to you as soon as possible. Your satisfaction is important to us, and we appreciate your patience throughout this process.
If there’s anything else I can do to assist you or if you have further concerns, please don’t hesitate to reach out at info@lunaralights.co.uk
Best regards,
The Lunara Lights Team
Do not buy from this company
Do not buy from this company. They are china based and the products are cheap which you can buy from Temu for a fraction of the price. They claim to be a London based company and offer a 30 day back returns policy but when you ask to return the product they insist that you send it back to china however the returns label on the package is uk based. This is obviously to put blocks and high expenses for the consumer hoping they won’t bother to return. They are not allowed to insist on this as they are claiming to be uk based. If anybody’s going through similar send back to the return address on the packaging and report to your bank and they should return the money back to you. There’s so much deceit on line it’s infuriating 😡
7 April 2025
Unprompted review
Reply from Lunaralights
Dear Heidi,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've experienced. We truly regret that the product did not meet your expectations.
After reviewing the details, I found that you reached out to us on April 8th regarding a return. However, we did not receive the images that our team had requested. Despite this, our team provided you with the return address.
It seems that you have sent the product back to the address on the package, but please be aware that this address is used for logistical purposes only and is not the correct return address. We apologize for any confusion this may have caused.
We kindly request that you retrieve the product and send it to the correct return address in order for us to process your refund.
Once we receive the returned item at the correct address, we will promptly process your refund.
If you need further assistance or have any other questions, please feel free to contact us at info@lunaralights.co.uk.
Warm regards,
The Lunara Lights Team
Beautiful lights, loooong wait for them
The pink marshmallow lights are gorgeous, and look every bit as fabulous as we hoped (and more). However the wait time was waaay too long, and it extended from 10weeks to 12weeks. We had no idea the lights were coming from China (the company has a UK website)! They were well packed, in polystyrene, though one globe still had a small crack (which after 12weeks wait we decided not to make a fuss about). Customer service was friendly but nothing was achieved by contacting them. 10 for the lights, 6 for the overall experience.
31 January 2025
Unprompted review
Reply from Lunaralights
Dear Marg,
Thank you for taking the time to share your thoughts about your recent experience with us. We’re thrilled to hear that you find the pink marshmallow lights gorgeous and that they exceeded your expectations!
We sincerely apologize for the extended wait time and any confusion regarding the shipping origin. We understand how frustrating it can be to experience delays, especially when you were not aware that the lights were coming from China. Your feedback is invaluable, and we will work to improve our communication regarding shipping times and origins.
Thank you for your kind words about our customer service team. We strive to provide the best support possible, and we will continue to work on improving our response effectiveness.
Your feedback is crucial in helping us enhance our services, and we hope to provide you with a better experience in the future.
If you have any further questions or need assistance, please contact us at info@lunaralights.co.uk.
Best regards,
The LunaraLights Team
Lunarlights IS NOT a UK company.
Product quality was good for the lamp I purchased. However finding out after making purchase that the product is shipping across the globe and will take weeks, is unfortunate and should be made VERY clear to start with. This IS NOT a UK company. Only a UK version of their website. They have multiple identical businesses trading under the same style of website. Be very clear.
1 April 2025
Unprompted review
Reply from Lunaralights
Dear Nomadslave,
Thank you for sharing your thoughts regarding your recent purchase. We’re glad to hear that you are satisfied with the quality of the lamp.
We sincerely apologize for any confusion regarding the shipping process. Your feedback highlights an important area for improvement, and we appreciate you bringing this to our attention. We understand how crucial it is for our customers to have clear information about shipping times.
We are committed to enhancing our communication and ensuring that our customers have all the necessary information upfront. Your insights will help us make these improvements.
If you have any further questions or need assistance, please contact us at info@lunaralights.co.uk.
Best regards,
The LunaraLights Team
I am delighted with our Bauhaus light
I am delighted with our Bauhaus light, it has really transformed our dining room!
8 April 2025
Unprompted review
Reply from Lunaralights
Dear Lynda,
Thank you so much for your wonderful feedback! We are thrilled to hear that you are delighted with your Bauhaus light and that it has transformed your dining room.
Your satisfaction means a lot to us, and we’re glad to have been a part of enhancing your space.
If you have any further questions or need assistance, please contact us at info@lunaralights.co.uk.
Best regards,
The LunaraLights Team
Have been waiting over 3 weeks for my…
Have been waiting over 3 weeks for my lights have emailed them on numerous occasions for tracking no which they are not giving me they keep saying that it has been shipped worse company ever they are not Uk based be very wary ordering from this company
8 April 2025
Unprompted review
Reply from Lunaralights
Dear Nasreen,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced.
I’ve checked the details of your order, and I see that you reached out to us on March 18 regarding a cancellation due to issues with the discount code. Our team informed you that, unfortunately, the order had already been processed and couldn’t be canceled at that time.
On March 27, you contacted us again for an update on your order, and our team informed you that your order is in transit and will be delivered to you soon. We also shared the tracking details with you at that time.
We will try our best to deliver the product as soon as possible.
If you have any further questions or need assistance, please contact us at info@lunaralights.co.uk.
Sincerely,
The LunaraLights Team
Avoid
I’d give them zero stars if I could. Not London based, 5 weeks to arrived. I refused delivery (within your rights) and asked my credit card to do a chargeback because they were delaying on the refund. Wish I’d done my research.
7 April 2025
Unprompted review
Reply from Lunaralights
Dear David,
Thank you for sharing your feedback with us, and we sincerely apologize for the inconvenience you’ve experienced.
After reviewing your order details, we found that you contacted us on March 18 to cancel the order. Our team informed you that the order had already been processed and could not be canceled at that time, but we did advise you to return the product once it was delivered.
On March 27, you informed us that you refused delivery. Our team is closely monitoring the return, and once we receive the product at our warehouse, we will process the refund promptly.
If you have any further questions or need assistance, please contact us at info@lunaralights.co.uk.
Sincerely,
The LunaraLights Team
AVOID AVOID AVOID!!!!
Absolutely diabolical as a company I received a faulty light and I am being told that a replacement has been sent which I didn’t ask for I have asked under customer rights a full refund several times!! Keep getting the same old bullshit email from a lady called Sofia (mistalamp).
I’m in the process of reporting the company as they haven’t even allowed me to make a complaint.
It’s one of the worst company’s I’ve ever had experience with and I wish I had seen these reviews prior.
10 March 2025
Unprompted review
Reply from Lunaralights
Dear Stephanie,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Lunaralights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunaralights Team
Scammers!
Like all the others, I was also scammed by this company. But sounds like I was on of the "lucky" ones who actually received their item. The quality was shocking, and questionable safety standards.
I attempted three times to contact the company to initiate a return and didnt hear back from them, which was fortunate as evri quoted £60 to courier back to China.
I opened a dispute with my credit card provider and definitely recommend that anyone battling with these scammers to do the same. Ive also reported to trading standards, and again recommended that you also do this, as the more complaints the more likely it is to be investigated and shut down.
6 April 2025
Unprompted review
Reply from Lunaralights
Dear Maddy,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Lunaralights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunaralights Team
Worst company to deal with I ordered a…
Worst company to deal with I ordered a light which when ordering it ,said it was in stock. I then waited eight weeks for it. The item that turned up wasn’t like what I had ordered. I had to return it. It cost me £30 to return it to China
20 March 2025
Unprompted review
Reply from Lunaralights
Dear Tracey,
Thank you for sharing your feedback with us. We sincerely apologize for the issues you have experienced with your order.
After reviewing your order details, I see that you contacted us on January 31st to inquire about the status of your order. Our team provided you with the necessary information, and you subsequently requested to cancel the order. Unfortunately, the product was already in transit at that time, so we were unable to process the cancellation.
On March 19th, you reached out again to initiate a return, and our team provided you with the return address. Once we receive the product back, we will promptly process your refund.
If you have any further questions or need assistance, please contact info@lunaralights.co.uk.
Sincerely,
The LunaraLights Team
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