I ordered three beautiful pendant lights. Our electrician installed them at the end of our kitchen Reno and found that one of the lights didn’t work because the wiring was faulty. Because id ordered... See more
Lunaralights
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See what reviewers are saying
Appears to be a UK company, but operates out of China and the light took weeks to arrive. I ordered a Lucy Motion Sensor Outdoor Wall Lamp. The item I received was not a motion sensor, conf... See more
At first, I was worried because I didn’t receive any confirmation email or tracking number after making the purchase. But the item did arrive — it just took a bit longer than I expected. Thankful... See more
Company replied
I got dangerous lights advertised as IP65-rated outdoor lights. Lights barely safe for indoor use (no earth, no rating, fake CE mark) with missing paint and cracks in plastic. Company policy states... See more
Company replied
Cheap lights from China!
Cheap lights from China!! Bought for £140. Order number #4946
Same lights from well known online Chinese shops £20 😡.
Tried to cancel the order 10 minutes after ordering realising my mistake and reading the horrific reviews on here, and the company refused saying the order was already processed and said I had to wait for the order to be delivered then I could return them at my own expense.
Reading other negative reviews on here it seems it would cost me more money to do so because of import tax.
Took 3 weeks to arrive and can confirm that the quality of the lights are not even worth £20, never mind £140 which I have been scammed out of!
Avoid!!! and don't be fooled by the positive reviews.
Please don't bother replying telling me you can't find the order and don't tell me to reach out to you to because I have already done so, several times!!
22 March 2025
Unprompted review
Reply from Lunaralights
Dear Janice,
Thank you for sharing your feedback with us. I’ve reviewed your case and found that you contacted us on February 25 to cancel your order. Unfortunately, at that time, our team informed you that the order had already been processed and was unable to be canceled. After that, we did not receive any further communication from you.
Upon further investigation, I can confirm that your order was marked as delivered on March 19.
If you have any further questions or require assistance, please do not hesitate to contact us at info@lunaralights.co.uk.com.
Kind regards,
The Lunaralights Team
This company is a scam !!
This company is a scam !!! Does anyone know the best place to report this ?
21 March 2025
Unprompted review
Reply from Lunaralights
Dear Leah,
Thank you for sharing your feedback with us. I sincerely apologize for the issues you are experiencing with your order.
I have checked our records and noticed that you contacted us on March 18 to inquire about the status of your order. Our team provided you with the tracking details at that time. Please rest assured that we are doing our best to deliver your order as soon as possible.
If you have any further questions or need assistance, please don’t hesitate to contact us at info@lunaralights.co.uk. We are here to help!
Kind regards,
The Lunarlights Team.
Been duped like many others
Been duped like many others. Wish I had read reviews before spending £180 on rubbish lights that look nothing like website pictures. Also not safe to use. Avoid.
20 March 2025
Unprompted review
Reply from Lunaralights
Dear Stepha,
Thank you for sharing your feedback with us. We sincerely apologize for the experience you’ve had.
Upon checking, I found that you contacted us on March 7th to cancel your order. Our team informed you that the order was already in transit and could not be canceled at that point. You then reached out again on March 19th to return the order due to it not meeting your expectations. Our team requested images of the product to better understand the issue, but we have not received the images from you.
Without the requested images, we are unable to assist you further. We kindly ask that you share the product images so we can proceed with a resolution.
If you have any further questions or need assistance, please don’t hesitate to contact us at info@lunaralights.co.uk. We are here to help!
Kind regards,
The Lunarlights Team
No stars if I could
No stars if I could. Cheap plastic rubbish from China, not London as inferred by the name and contact address. All returns have to go to China at the customer’s expense. I’m glad I only got cheated out of £64.95, some people have lost hundreds! The box it came in was used and open so clearly a previous return sent back out. Don’t touch this company it’s all fake tat.
#5078
19 March 2025
Unprompted review
Reply from Lunaralights
Dear Cindie,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At Lunaralights, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunarlights Team
What an absolute SCAM this company is
What an absolute SCAM this company is. I lost £120. What theyre doing is illegal, not listing anywhere in their policy or website that returns must be shipped to CHINA at your own expense. Customer service is infuriating and will just not answer any questions. My return cost me £35 and didnt even make it to the warehouse as it needed duty fees too and I couldn't pay. AVOID
9 January 2025
Unprompted review
Reply from Lunaralights
Dear L Templeman,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At Lunaralights, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunarlights Team
AVOID AVOID AVOID DO NOT BUY FROM THIS…
AVOID AVOID AVOID DO NOT BUY FROM THIS COMPANY.
We bought a pendant light (£500) and found it is not suitable for UK mains electricity, after numerous emails and additional purchases of electrical solutions from Amazon none worked and weve effectively scrapped the fittings sold with the item and our electrician had to make a fitting.
Awful 'bot like' customer responses, contradicting themselves, no accountability for not cleary posting on the sales literature this would require converters.
No telephone number to ring to try and explain and get help. Just awful.
IN ADDITION: Lunara lights have responded below and referenced the incorrect order - the reply they have given is not about this order - it’s a different one …that about says it all
19 March 2025
Unprompted review
Reply from Lunaralights
Dear Douglas,
Thank you for sharing your feedback with us, and we sincerely apologize for the issues you’ve encountered.
Firstly, you contacted us on May 5th to inquire about the status of your order, and our team provided you with the necessary information. On March 9th, you reached out again to return the order because it did not meet your expectations. Our team then shared the return address with you and reviewed the details, including the images you provided. To avoid a return, we offered a partial refund, which you confirmed. Our team processed the refund accordingly.
If you have any further questions or need assistance, please don’t hesitate to contact us at info@lunaralights.co.uk. We are here to help!
Kind regards,
The Lunarlights Team
Absoltuely terrible company
Absoltuely terrible company, do not order from them. Faulty item sent, not compatible with UK lighting, took 46 days to arrive, missing parts and instructions in Chinese. The company will try anything not to give a refund. In relation to the response below: I have already contacted your company, numerous times with detailed information and photos. The customer service has been absolutely dreadful.
19 March 2025
Unprompted review
Reply from Lunaralights
Dear S McKeown,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At LunaraLights, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The LunaraLights Team
Bought this light and wasn’t happy with…
Bought this light and wasn’t happy with quality. Emailed twice to get return info and heard nothing. Call contact number and permanently engaged. Will not use again.
17 March 2025
Unprompted review
Reply from Lunaralights
Dear Fiona,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At LunaraLights, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The LunaraLights Team
AVOID at all costs. DO NOT BUY
AVOID. CHINESE COMPANY SET UP IN UK TO SCAM!!!! Tried for refund as soon as read reviews. They couldn’t withhold delivery due to warehouse in China. AVOID THIS COMPANY.
17 March 2025
Unprompted review
Reply from Lunaralights
Dear L,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At LunaraLights, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The LunaraLights Team
Terrible product and company
Terrible product and company. Do not buy from.
Item arrived and was nothing like the advertisement. Cheap, tacky and plastic. Awful. When I contacted them to return the item they informed me I had to return it to China. This was not mentioned in any of the online returns information. It was also going to cost me pretty much the amount for the item to return it to China! Joke. After back and forth emails I got offered a pitiful 10% refund for the hassle.
These companies should not be allowed to misinform customers that their returns are to China.
1 November 2024
Unprompted review
Reply from Lunaralights
Dear AEC,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At LunaraLights, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The LunaraLights Team
Do not buy
Do not buy. Misleading site with extremely cheap products at such high price point. Avoid
7 February 2025
Unprompted review
Reply from Lunaralights
Dear Amandine,
Thank you for sharing your feedback with us, and we sincerely apologize for the experience you’ve had. I have checked the details and found that you contacted us on March 16th regarding the return of your order. Our team assisted you by providing the return address and also offered a partial refund as an alternative for your convenience. After your confirmation, the partial refund was processed and forwarded to your account.
We regret that your experience did not meet your expectations and are committed to resolving any concerns you may have.
If you have any further questions or need assistance, please don’t hesitate to contact us at info@lunaralights.co.uk. We are happy to help!
Kind regards,
The Lunarlights Team
Cheap and nasty product, liars
Cheap and nasty product. Misrepresent themselves as being in London. Completely unhelpful ‘customer service’. Takes well over a month for cheap plastic ugly lights to arrive from China. Failure to reimburse. Fraudulent company. Beware.
15 March 2025
Unprompted review
Reply from Lunaralights
Dear Sonya,
Thank you for sharing your feedback with us. We sincerely apologize for the difficulties you have experienced with your order.
After reviewing your case, I found that you contacted us on February 12 to inquire about the status of your order. Our team provided you with the necessary information, but you requested to cancel the order. Unfortunately, we were unable to process the cancellation as the order was already in transit.
You reached out again on March 15 regarding the return of the product, which did not meet your expectations. Our team promptly provided you with the return address. Once we receive the product back, we will ensure that your refund is processed without delay.
If you have any further questions or need assistance, please feel free to reach out to us at info@lunarlights.co.uk. We are here to help!
Kind regards,
The Lunarlights Team
Terrible
Terrible, took over two months to arrive, bought a missbird light and doesn’t stay charged for more than an hour, in fact my sister bought the same for £4 from Temu, mine was £34, really disappointing
2 March 2025
Unprompted review
Reply from Lunaralights
Dear Tracy,
Thank you for sharing your feedback with us, and we apologize for the issues you have experienced.
I found that you contacted us on February 17 to inquire about the status of your order, and our team shared the tracking information with you. As of now, your order is marked as delivered on March 9.
If you have any further questions or need assistance, please don’t hesitate to contact us at info@lunaralights.co.uk. We are here to help!
Kind regards,
The Lunarlights Team
Terrible service
Terrible service. My lights arrived from China, via Turkey. 3 wks after the email they promised it would come in 5 days.
Tried to get a refund and they only offered me 15% back.
Cheap lights I can't use, because I had to buy ones 3 wks ago to fit into my build schedule. Don't buy from them.
12 March 2025
Unprompted review
Reply from Lunaralights
Dear Jane,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At LunaraLights, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The LunaraLights Team
I wish I had read reviews before…
I wish I had read reviews before ordering. My order was placed on 4 February, still not dispatched, they are refusing a refund, has anyone received a refund from this company?
4 February 2025
Unprompted review
Reply from Lunaralights
Dear Janet,
Thank you for sharing your feedback with us, and we sincerely apologize for the issue.
As I checked the details, I found that you contacted us on February 5th to share your address, and our team updated the address accordingly. You then reached out again on March 8th to inquire about the status of the order. Our team shared the tracking details with you, and we have been doing our best to ensure the product is delivered to you as soon as possible.
If you have any further questions or need assistance, please don’t hesitate to contact us at info@lunaralights.co.uk. We are here to help!
Kind regards,
The Lunarlights Team
A definite scam
A definite scam. Should have read these before I ordered. I will check the address and send my workers over to see if this really exists. Been getting the run around for over 2 months. DO NOT BUY FROM THIS COMPANY! You will never see your product or your money. But if they do exist at the address I will let you all know where you can find them.
12 March 2025
Unprompted review
Reply from Lunaralights
Dear Michael,
Thank you for sharing your feedback with us. We sincerely apologize for the issues you have encountered.
Upon reviewing your details, I found that you contacted us on February 19 to inquire about your order, and our team assisted you by providing the necessary information. You reached out again for an update, and our team shared the tracking details with you. Currently, your order is marked as delivered on March 15.
If you have any further questions or need assistance, please don’t hesitate to contact us at info@lunaralights.co.uk. We are happy to help!
Kind regards,
The Lunarlights Team
Lunara Lights
Lunara Lights: Where refunds go to die in customs.
Ridiculous...how can they get away away with it
Hi Jane,
Thank you for reaching out.
We understand the importance of this matter and have been actively trying to contact the relevant parties to resolve the issue. Unfortunately, we have not yet received a response.
As part of the process, we kindly request that you contact your local courier to connect with customs clearance and assist in facilitating the release of your order.
Once the order is received, we will process your refund promptly.
We genuinely want to resolve this matter as quickly as possible and truly appreciate your patience in working with us. Should you require any further assistance, please don’t hesitate to reach out.
Best regards,
Sofia
Dear Lunara Lights,
Let’s be clear—you told me my return is stuck in customs in China and placed the responsibility on me to work with UK authorities, which is completely absurd, something they said themselves when I asked if they could help me. The package is in your country, not mine, yet you’ve done nothing to resolve it.
I already paid for the return shipping to China, and now I’m somehow also responsible for ensuring it clears your customs and reaches you? I only found out about this issue because you mentioned it—yet you continue to drag your feet instead of taking action.
The fact that I have to use Trustpilot just to get a response from you says everything about how ridiculous this situation is.
The reality is I’ve had to chase you for months while you deflect responsibility at every turn.
Enough excuses—what exactly are you doing to resolve this?
Jane
Unacceptable Customer Service & Refund Delays
Dear Lunaralights,
In response to your reply to my previous review
Order number #2032 - which you've repeatedly asked for despite me providing it multiple times.
I've sent 25+ emails since January with no proper response - just automated messages that repeat the same unhelpful information. I need to speak with an actual person about this issue.
You incorrectly claimed my return was "caught in customs" and told me to contact Royal Mail, who have since confirmed this is YOUR responsibility as the package is in China, not the UK.
I've already consulted with Trading Standards regarding your misleading business practices.
It's completely unacceptable that every email I send receives only AI-generated responses that ignore the specifics of my situation. This is poor customer service at best and deliberately deceptive at worst.
Your company advertises as a UK business while clearly operating from overseas with no genuine customer support. I expect a proper resolution immediately, including my full refund of £89.00
Reply Lunaralights
Feb 8, 2025
Dear Jane,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@lunaralights with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Lunaralights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Lunaralights Team
Order #2032
Absolute DISASTER.
I purchased from this company believing it was UK-based, only to find out the products are shipped from China, causing massive delays. When the item finally arrived, the quality was terrible. I decided to return it, but I had to pay for the return shipping myself.
Now, after waiting over a month for a refund, I’m being told the product is stuck in customs and that I have to sort it out with the post office. Absolutely shocking service! Over £100 wasted, and I feel completely scammed. Avoid this company at all costs!
Date of experience: January 22, 2025
Date of experience: 22 January 2025
Reply from Lunaralights
3 days ago
Dear Jane,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused.
Upon reviewing your case, we found that you contacted us on 2nd December about returning the product due to it not meeting your expectations. Our team promptly provided you with the return address on the same day. You returned the product and sent the tracking details on 3rd January.
We are closely monitoring the situation but have not yet received the product. Once it arrives, we will immediately process the refund.
We appreciate your patience and are committed to resolving this matter as soon as possible. If you have any further questions or concerns, please feel free to reach out at info
Best regards,
The Lunarlights Team
11 March 2025
Unprompted review
Reply from Lunaralights
Dear Jane
Thank you for sharing your thoughts with us. We sincerely apologize for any trouble this may have caused.
After reviewing your situation, we noted that you reached out to us on December 27 regarding the return of the product, as it did not meet your expectations. Our team promptly provided you with the return address on the same day. You returned the product and sent us the tracking information on January 3.
We are actively monitoring the situation, but we have not yet received the product. As soon as it arrives, we will process your refund without delay.
If you have any further questions or need assistance, please don’t hesitate to contact us at info@lunaralights.co.uk. We are happy to help!
Best regards,
The Lunarlights Team
I would love to show a picture of the…
I would love to show a picture of the unbelievably gross lampshade I just received. What an appalling waste of resources.
10 March 2025
Unprompted review
Reply from Lunaralights
Dear Nicola,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied
After reviewing your request, I found that you reached out to us on March 7th about canceling your order. Our team has been working on this, and I’d like to inform you that your order is currently on its way and, unfortunately, cannot be canceled at this point. However, once the order arrives, please feel free to contact us, and we’ll be happy to assist you with the return process.
If you need any further help or clarification, don’t hesitate to reach out to us at info@lunaralights.co.uk. We’re here to assist you.
Best regards,
The LunaraLights Team
Fraudulent/suspicious activity
Similar to other people on here. I keep getting fobbed off saying it’s in transit but no delivery details. I have escalated to my credit card company and will report to both trading standards and anti fraud. The company is registered under WITTEVEEN COMMERCE LLP. They have a U.K. address but appears the director resides in the Netherlands according to companies house. I suggest others take the same approach as this doesn’t appear to be a legit business
7 March 2025
Unprompted review
Reply from Lunaralights
Dear Sarah,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At LunaraLights, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The LunaraLights Team
This company is a scam
This company is a scam. Received "lamps" 7 weeks after placing order.
They are like cheap toy plastic quality, nothing like advertised. The electrics looks dodgy.
Thankfully I raised a dispute with HSBC and have received my money back while they investigate...I am waiting to hear the company's response as have requested they send returns postage label. (I read elsewh3re here that they say returns only to China yet they pose as a UK company with UK adress) also reporting to trading standards.
An absolute scam of a company.
7 March 2025
Unprompted review
Reply from Lunaralights
Dear Hannah,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@lunaralights.co.uk with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At LunaraLights, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The LunaraLights Team
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