Luscombe & CO Reviews 

184
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated team members for providing quick, professional communication, clear guidance, and friendly support that makes the entire moving and renting process completely smooth and stress-free. Property management services, tenancy renewals, and general maintenance inquiries are handled very efficiently, ensuring that landlords and tenants alike feel consistently well supported and thoroughly informed throughout their agreements. However, some customers also noted occasional operational delays, stating that property maintenance tasks can sometimes require extra follow-up or that online reporting systems feel a bit tedious to navigate.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Service

Consumers find service to be positive, highlighting smooth and stress-free letting processes from start to... See more

Customer service

Customers report wonderful experiences with customer service, highlighting fast response times and... See more

Response time

People report positive experiences with response_time, highlighting speedy and efficient communication from... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren has been absolutely wonderful during our move! Everything went seamlessly and we’re now happily settled into a lovely new flat. She was happy to answer any of my questions and went the extra mi... See more

Rated 5 out of 5 stars

Luscombe & Co have been handling our properties on a full management basis for many years. They are conversant with all required legislation and very prompt at dealing with any landlord or tenant ques... See more

Rated 5 out of 5 stars

I am kept informed of my legal duties as a landlord with regular updates. They have recently found new tenants for my property in a very short time. They have dealt with repairs and maintenance issue... See more

Rated 5 out of 5 stars

just wanted to say a big thank you to the whole team for all the help and support throughout my application and move. Everyone has been so patient and professional, and it’s made what can be a stres... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Renting or letting your Newport property? Make Luscombe and Co. your first choice for letting agents in Newport and Gwent, for dedicated, personal and professional property services. We are independent and have been tenants and landlords ourselves, which means that you can benefit from our first-hand experience in lettings. We really do care, work harder and offer landlords and tenants a quality personal service. We are here to help you. To find out how you can benefit from our unique services please browse the information on our website. If you are looking for property to rent, please use our Property Search facility above. Call us today: 01633-265-222


Contact info

4.9

Excellent

TrustScore 5 out of 5

184 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(184)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

We are now entering into our 4th year…

We are now entering into our 4th year of our rental property with Luscombe & Co and what more can I say. The staff are always pleasant and polite and can’t do enough to make our tenancy run smoothly. Any repairs or maintenance issues are resolved promptly and completed to a high standard. May this continue and looking forward to the year ahead in our rental property.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, helpful friendly team. Takes away the stress of self management, would highly recommend. Special thanks to Lauren who is always there to help with efficient resolve.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

A 5 Star Landlord experience

I gave Luscombe and Co 5 Stars for their friendly customer service. They are always easy to communicate with and are really knowledgeable about all aspects of property management. They really support me as a landlord and Im 100% confident in the advice and guidance they give me.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Tenancy renewal

Brilliant service every time. As a landlord I have peace of mind knowing my property is managed by Luscombe & co. Lauren is always on hand to sort any issues. Lauren makes the tenancy renewals so easy. Can’t speak highly enough of Lauren and the team!!

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Luscombe have been really great to work…

Luscombe have been really great to work with. Quick in response and accessible when sorting out new contracts, maintenance issues and general letting needs. Staff are helpful and polite and tolerate my late replies very well. Would recommend.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

I have found the Luscombe team to be very helpful and friendly. They are also very quick to respond when anything is required from me. Thank you

14 February 2025
Unprompted review
Rated 5 out of 5 stars

We have always received excellent…

We have always received excellent service from Luscombe & Co, particularly from Lauren.

Lauren has always been very quick to reply to any emails and has been very patient with us when we have had queries.

Luscombe & Co have also been very quick to solve any repair / maintenance problems at the property.

Would highly recommend!

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Really great and easy to deal with

I don't leave reviews for most estate agents because they usually pretty rubbish but Luscombe & CO have always been great.

We have been tenants with Luscombe & CO for 2 years now and never had any issues.

Lauren has always been very speedy to reply and helpful.

If we have had any issues with the property they will sort it out very fast. For example our boiler broke the other week and they managed to get an engineer out to help within hours!!

7 January 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Luscombe to any current.....

I have been with Luscombe for several years now and they always great service and staff are knowledgeable and professional. Many thanks to Lauren who always goes above and beyond to deliver a great service. I would highly recommend Luscombe to any current or potential landlords.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Luscombe 5 stars

Been with Luscombe for several years now and they always deliver,great staff,very professional and friendly,a big thank to all but especially to Lauren.

12 September 2024
Unprompted review
Rated 5 out of 5 stars

An issue was brought to my notice from…

An issue was brought to my notice from Luscombe & CO with regard to a maintenance issue. I asked if they would get quotes and deal with the work which they did. Very professional and courteous company.
Always prompt service from Lauren, Dawn and the rest of their team.
Many thanks,
Graham

2 September 2024
Unprompted review
Rated 5 out of 5 stars

I have always found Luscombes very…

I have always found Luscombes very friendly and efficient. As soon as a tenant leaves they find another one very quickly. Also do all the necessary checks making my life as a landlord so much easier. I would recommend them to anyone needing a letting agent as far as I am concerned they are the best there is

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent letting agent

Excellent letting agent! Amazing staff Lauran , Anna and the team. Made letting process easy and clear. Our third property with Luscombe & Co. Happy to recommend them to anyone who is looking for a property to Rent.

19 August 2024
Unprompted review

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