Luscombe & CO Reviews 

Excellent letting agent! Amazing staff Lauran , Anna and the team. Made letting process easy and clear. Our third property with Luscombe & Co. Happy to recommend them to anyone who is looking for a property to Rent.

Customer service is a joke,
All is fine when you pay on time, but when you've got some problems on the property which Luscombe looking after, you will be ignored or will take them 4,68 moths? or never ....
From Luscombe, to landlords, back and forth blaming each other. Terrible. There are many other agencies on the market where the agent looking after tenants much better then them.
Very not happy customer

We've used Luscombe for 10 years now, they are professional in every way. We satisfy and appreciate the help and support they provide, no matter they are legal matters, repairs or any other matters concerned. We fell well protected.

Lauren has recently been helping me with my tenancy renewal amongst other things. She has been very helpful and friendly, as all Luscombe staff are. Thank you for a great service.

Luscombe always provide a great service to us as landlords. They provide quality tenants with sound references who remain at the property on a long term basis preventing unnecessary and costly void periods. Highly recommend!

Excellent , friendly and very professional. Nothing was ever too much trouble, all the staff are wonderful . I would not hesitate to recommend them at all. Thank you again . Wendy Mackie

Rented a property via Luscombe and the inventory was never shared with us and on moving out the inventory was used to attempt to make huge claims along with landlord. Surprisingly the inventory images was partly taken leaving out images of junk from past repairs done and were left in a portion of the property attempting to charge us for the removal of the junk on exit. Things that were already on the supposed inventory were attempted to be claimed as damages from us. Tried to claim on us for a decrepit cupboard that was prior rusted that we did not inform them it was rusty! Luckily the deposit protection adjudicator was more than reasonable after seeing counter evidence. There were delays with instituting repairs, shoddy repairs made by their workmen they tried to claim we made them. Too many things to write.
It is not one star due to a few of the staff who were very reasonable when dealt with but overall, i'd thread very carefully. Keep evidences of any communication, take your own pictures on entry and exit, ask for the inventory on entry, when poor repairs are made escalate and evidence it otherwise you might be blamed for the shoddy job.
They will be better when they recognise their customers as key to their susteinance

DO NOT USE!! Incredibly unprofessional when dealing with complaints.
The responses I have received in regards to a nuisance tenant have been incredulous.
The attitude from Anna and Demi has been disgusting, quite frankly they require retraining in customer service.

WORD OF CAUTION, ask someone to inspect and photograph your rental property when you take the keys.

There are apparent water stains on the ceiling in the hallway; also, in the little cupboard, there is a hole in the ceiling covered by duct tape.
Living room, there again is a large volume of mould and mildew in the window area and a large volume of cobwebs.
Then going upstairs, there were even more issues. Landing area, we noticed multiple cracks on the wall and ceiling. One of the three bedrooms does not have a handle outside the room; it has been broken off. The airing cupboard on the landing door handle had also come off and is stiff to open.
The bathroom has a high volume of mould and mildew upstairs. The shower curtain rail is broken on the floor. The outside of the bath was damaged, and some pieces were moving away from the bath. There is a hole in the wall in the bathroom and a cracked adhesive mirror on the wall. The bathroom sink has a black substance inside and fluffs inside. The toilet is thick with a very dark brown substance (I sought advised on this and was recommended this toilet along with downstairs would likely need entirely replacing).
First of the bedrooms is the room with the boiler. We cannot get the boiler on or even the gas on via the meter downstairs. This room also has a high volume of mould and mildew on the wall and window area (this is one of the windows that are due to be replaced, but the mould around it is unsafe). The windows are the same in all three rooms, covered in mould and mildew, which is unsuitable for your health - can cause asthma attacks, rashes and many other issues. The previous tenant or estate agency should have ensured these were cleaned before new tenants collected the keys.

Couple more issues to address; when we were discussing the oven, be estate agency informed us that we could hook up an electric cooker, and we needed to get this fitted by a professional (which we feel this should be something that is provided as this can be costly and estate agency should provide someone to do this to ensure all the correct paperwork is in place from a health and safety aspect). When we seek advice from an electrician (who also rents out properties), we advise of the above and also to hook it up a different to what would be needed, so it would cost a lot more to get it to the standard required. After buying an electric oven, we have now had to contact the company to cancel this as it will not be usable on this property, despite being told it would be okay as no wire was provided to fit the electric hook up.

We struggled to get the electricity on as it was not as simple as putting the switches on; there was a meter underneath it when we needed to click on it, but this was not straightforward, and I feel like this is something someone should have gone through with us.

The boiler does not seem to have any gas getting to it; despite checking everything, still nothing. The boiler and gas need to be looked at, and the gas meter asks for a code. No idea what to do about this, but we currently have no hot water.

Finally, outside the property, the front garden area is full of rubbish from previous tenants. Half the front of the house fence is fallen, making the front insecure, with a lot of overgrown greenery. Moving around the back from the front, a massive concrete slab is lifted, and it's a trip hazard or not, a massive injury waiting to happen. The fence around the back garden is wonky and wobbling (one bad storm away from falling, which could result in an injury). As previously discussed, the bolt on the gate didn't close properly, but this is the least of my worries; it is hanging off the hinges. When entering the garden, there is rubbish everywhere, including sheets of metal and other items (photo provided). A drain in the garden full of black/brown water doesn't seem to be draining full; this could also be a health and safety risk. There is no lock provided at all for the outhouse, which means we will be unable to store anything safely outside in this.

Overall feeling about this property is that it is unsafe and not suitable to live in. This whole situation has caused both myself and my partner a high volume of stress and anxiety.
I am shocked that these things were not checked and cleaned before moving in, especially as estate agency has an excellent reputation.

Luscombe & Co
A Very Professional Lettings Agency.
A company you can trust with your property.
As a Landlord myself, I would recommend Luscombe & Co to other Landlords.
You have the reassurance of knowing that your property is in safe hands with Luscombe & Co
Alex Battine

The girls in the office are great! All queries answered quickly and efficiently!