Prestige Flowers 

The flowers arrived late afternoon Thursday 28th Dec. I followed care instructions but the next day several had dropped and a couple had dropped onto my table.
I thought I'd give them another day to see if they picked up as I'd only had them 24 hours.
Saturday 30th being New years weekend I thought I'd contact company on 2nd Jan when they returned to work.
I rang at 9.20am and message said they only answer calls when they were open but they don't answer their phone.
I sent a message and a reply came back saying as it was over 3 days since I'd received flowers they would not do anything.
3 days would have been 31st, new years eve, they were closed 1st so I contacted them on 2nd.
They said it was too late and kept quoting terms and conditions.
Dreadful flowers which lasted 1 day and dreadful customer service.
DO NOT USE THIS COMPANY.
The flowers and delivery were probably not cheap but what a waste of money for the friends that sent the flowers. If course I had to tell them they were OK but I will let them know what they were really like.
The worst flowers and customer service I've ever had

Flowers arrived but not the best condition
However they have promised to resolve the
Problem which is all i wanted

Received flowers from my brother, as did my sister. They should have included chocolates, they didnt, and the flowers themselves were literally appalling - half dead with a lot of heads broken off. With this type of gift the recipient is hardly going to say thank you for the flowers but they are dreadful. So charlatans like Prestige flowers get away with it. AVOID - do not waste your money

Ordered flowers, when they arrived they looked NOTHING like the photo at all, extreme false advertising. The flowers received looked like a £5.00 supermarket bunch, i paid £31.00. AVOID this flower company. Customer services refused a refund or anything else.

Arrived in a long box, I thought I'd ordered bouquet.

Absolutely disgusted! They sent flowers to my address with a completely different postcode rather than the correct address and refuse to do anything about it or refund me as they were for Christmas but arrived after Christmas at the wrong address!!' Very unhelpful will never order again and they don't care!'n

Second year i have received flowers from this company.
Beyond poor, will have to contact family after Christmas to tell them not to waste their money again.
Honestly don’t waste your money, lots of other companies offer better value for your money.

Avoid Using AT ALL COSTS!!!
I ordered flowers for Xmas Eve delivery !! And they delivered them on the 21st December !!

Customer services are shockingly rude.

AVOID AVOID AVOID.

I ordered flowers on Wednesday to be delivered Thursday for a friends birthday its now Friday and she still doesn't have them not best pleased

Just wish I had read the reviews before ordering flowers!
Took our money, no flowers delivered. Refused to give a refund. No customer service, in fact when trying to explain our problem they hung up the phone!
DONT USE

Received a rose and lily bouquet. Most were dead on arrival. Received replacement and roses were wilting and the Lilly’s died when opening.
It’s unbelievable how poor the quality is and the customer service is appalling. Don’t know how they’re managing to survive with the reviews I’ve seen.

Flowers dead after 2 days bought a large think there was 8 roses in total waste of money go to your local florist

Flowers look nothing like the pic. Didn't expect them delivered In a box seen bigger and nicer in Tesco. Not worth the money spent, bouquet was tiny. Not happy

I have requested flowers for 21 birthday. Flowers delivered day later than the birthday . I wrote email to the company who wrote back very aggressive email to say it is not their fault and it is Royal Mail problem. It is very condescending and I did not even get any apology in the first email . Do not use them

Chose Sunday as day of delivery. Site said delivered by courier. Turns out it was Royal Mail 48hr delivery. Not delivered on the Sunday or Monday. They are promising things they know they can't deliver.

Prestige Flowers should be reported to Trading Standards! I would give less then a 1 if I could! Misleading website, no mention that the flowers are delivered in a cheap purple box, not as a bouquet as shown on their website. Left outside like you leave your rubbish bags. When I contacted the customer service, they did not care and only replied back once despite 3 emails. Said although I paid for signed delivery, it's not up to them how the flowers are delivered!!! I paid for a large bouquet not rubbish flowers that looked nothing like large or even the picture on the website! AVOID at all costs, save your money and don't waste on this company!!! What a waste of my money! :(

Ordered flowers for my 20th wedding anniversary and was appalled by the quality. £60 bouquet and I’d say it was worse than what you can get in supermarket for 15 quid. Flowers on the last legs - brown and damaged. Despite the so called “100% satisfaction guarantee” and pictures showing the poor quality they refused to refund. Apparently their “florist” has deemed them within quality standards. Which says a lot! Please don’t make the same mistake as me and buy locally. I had to anyway as I was embarrassed to give these garage quality flowers to my wife. Avoid this company at all costs. I am now going through credit card for chargeback and will take them to small claims court if I have to. Disgraceful.

Terrible quality of flowers! Nothing like the photo of the bouquet!
Dying within a day of delivery! Customer service abysmal as not taking responsibility for their product.
Not worth anything like the cost.

Delivery was a day late and missed by friends birthday. Paid #5.99 for them to be late and Prestige state some areas may take a day longer to arrive!!!! It was not a last minute order and only to Bristol!! Not exactly remote. Won't be using them again.

Order the sensational sunflower bouquet for a work colleague who is leaving. They arrived on the day that I requested but when I removed them from the packaging the quality was disappointing. The sunflowers themselves are OK but the rest of the plant/foliage in the bouquet is poor and not worth the £30 that was paid.

What a scam I will never shop with this company again!!!!! £30 wasted on a wilting tiny bunch of Lillie's poorly presented in a wet cardboard box and looks cheap and nasty ? I could have got much better for much less at my local supermarket!! These flowers are meant for my neighbour whose just lost his poor wife I cannot present these to him im extremely disappointed and let down !!!!!! Thanks a lot prestige