Manning Stainton Mortgage Advice Bureau Reviews 

956
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 268 reviews, reviewers overwhelmingly had a great experience with this company. Clients frequently highlight the exceptional support received from the staff, noting how friendly, knowledgeable, and patient advisers are when explaining every detail of the application. Consumers also appreciate the remarkably prompt responses and clear communication, which significantly reduce anxiety and make complex property procedures feel completely smooth and stress-free. Many individuals mention that advisers go above and beyond to guide first-time buyers and secure the most suitable mortgage or insurance deals tailored to their personal circumstances. People consistently express confidence in the reliable guidance provided, ensuring all documentation and queries are handled efficiently from start to finish.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire mortgage process.... See more

Service

Reviewers highlight positive aspects of service, noting that advisors are professional, prompt, competent,... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting professionalism and... See more

User experience

Users describe positive interactions with user_experience, highlighting a stress-free and manageable process... See more

Response time

Reviewers mention positive feedback about response time, highlighting consistently fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5star experience from Sophie and Katie at the mortgage advice bureau! As first time buyers this can be so daunting, the girls were stellar! Proffessional, prompt, competent, patient. Can't fault them... See more

Rated 5 out of 5 stars

Amazing service from start to finish from Emma & Elizabeth. They both really made the process feel so much smoother than we, as first time buyers, thought it might be. We always received a quick respo... See more

Company replied

Rated 5 out of 5 stars

Vanessa Lawton and her assistant Holly were so helpful with renewing my income protection policy. I was put at ease straight away and everything was explained clearly to me. I felt comfortable asking... See more

Company replied

Rated 5 out of 5 stars

My partner and I are remortgaging, he is joining me on the mortgage for the 1st time. Tom Hawley was professional, helpful and understanding of our needs. He helped us along with Elizabeth Bell secure... See more

Company replied


Company details

  1. #14 of 89 best companies in Mortgage broker

Written by the company

Mortgage Advice Bureau work with Manning Stainton to provide our clients with expert mortgage advice. With a dedicated team of professional advisers based across our network of branches in Leeds, Wetherby and Wakefield, we can search 1000s of mortgage deals to find the right deal for your circumstance, including exclusive deals not available on the high street.


Contact info

5.0

Excellent

TrustScore 5 out of 5

956 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(956)

265 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best team for mortgages.

We have been with Sunjay Chauhan for several years now, and he is the best mortgage advisor we have ever worked with. He is efficient, quick, meticulous, gets us the best deals possible and does all he can to get us a satisfactory result as soon as possible. Now he has Dominic in his team, whose communication and efficiency have been extraordinarily above the average assistant. Dominic sent us updates every couple of days without having to follow up, and has dealt with all the documents and requests from lenders which made things very easy for us. Between Sunjay and Dominic and Abigail, the remortgages of our properties have been a breeze, even when there have been complicated issues with the lenders. They are the dream team, and we feel very lucky to be served by them. Highly recommended. Thank you Sunjay, Dominic and Abigail.

10 December 2025
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that your remortgage experiences have been a breeze with us. It's great to know the team's efficiency and communication met your expectations. We appreciate your recommendation and thank you for your continued trust.

Rated 5 out of 5 stars

Would use again

I would definitely use MAB again if needed. Giles took all the hassle out of finding a mortgage, and I received an offer from my first application. If I had any questions Giles would reply immediately and answered every question I had. Laura was really helpful in the later stages of my application, tying up any lose ends and resolving any issues that I had. Thank you both.

30 December 2025
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that you had a positive experience. It's great to know that the mortgage application process was smooth and efficient, and that our team was able to provide prompt and helpful assistance. Thank you for your feedback.

Rated 5 out of 5 stars

Fab communication and stress free process!

My partner and I completed on our first home a few weeks ago and had a great experience with MAB. Sophie supported us every step of the way, from putting our offer in right through to setting up our home insurance. She took the time to understand our situation, found the right mortgage for us, and made helpful suggestions on policies that suited our circumstances. Both Sophie and Katie were always happy to help with any questions (no question was a silly one!) and made the whole process feel smooth and stress free. Would definitely recommend to anyone buying a home!

Thanks for your help Sophie and Katie :)

10 December 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that you had a great first home-buying experience. It's wonderful that we could support you and find the right mortgage. We appreciate your kind words and are glad we made the process smooth for you. Thanks for recommending our services!

Rated 5 out of 5 stars

Highly recommended!

Mortgage Advice Bureau have been a pleasure to deal with from start to finish. Thomas Hawley, supported by Elizabeth Bell, went beyond all expectations making it such an easy process. We have been kept well informed and supported at every stage and they’re always on hand to answer any questions. Friendly manner, professional and very knowledgeable I can’t recommend Tom and the Mortgage Advice Bureau team strongly enough

23 December 2025
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. We appreciate your kind words about the team's knowledge and support throughout the process. Thank you for recommending our services!

Rated 5 out of 5 stars

Mortgage renewal

Excellent service from vicky and Dominic, they made the whole process smooth and easy highly recommend thank you.

25 November 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that the service was excellent and the process was smooth. Thank you for your recommendation and kind words!

Rated 5 out of 5 stars

We had a great experience with our…

We had a great experience with our mortgage advisor Steve McConville and Mohammed Shoaib. They were always reachable, incredibly helpful, and took the time to explain everything clearly at every stage of the process. No question was ever too small, and they were patient and reassuring throughout. Their professionalism, responsiveness, and genuine support made what could have been a stressful process feel smooth and manageable. I would highly recommend them to anyone looking for reliable and trustworthy mortgage advice.

28 November 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that you had a great experience. We appreciate your kind words regarding our team's helpfulness, clarity, and support throughout your mortgage process. It's wonderful to know we made the process smooth for you. Thank you for recommending our services!

Rated 5 out of 5 stars

Great Conveyancing

Vicky Alexander and Dominic Chancellor helped me to find a mortgage and go through the whole procedure smoothly. Explained everything in detail at every step. It was great help for me as a first time buyer. Recommend them with full confidence.

18 December 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that the mortgage process was smooth and well-explained. It's great to know we could help you as a first-time buyer. Thank you for your recommendation!

Rated 5 out of 5 stars

I had a great experience with my…

I had a great experience with my mortgage advisor, Thomas Hawley. He was extremely helpful, knowledgeable, and always quick to respond to any questions I had throughout the process. He explained everything clearly and made what could have been a stressful experience feel straightforward and manageable.

I’d also like to mention Elizabeth Bell, his administrator, who was equally helpful and responsive. She kept everything well organised and ensured communication was smooth at every stage.

I would highly recommend Thomas and Elizabeth to anyone looking for professional and reliable mortgage advice.

19 December 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that you had a great experience. We appreciate your kind words regarding the clear explanations and smooth communication you received. Thank you for recommending our services!

Rated 5 out of 5 stars

Two first time buyers lives made much easier

Our mortgage advisor Thomas Hawley has been excellent, incredibly attentive and easy to talk to - made the whole process a lot less stressful by breaking it down for us. Himself and Elizabeth Bell have gone above and beyond just helping us with our mortgage, ensuring that the whole sale goes smoothly and even helping us budget. Invaluable. Thanks guys.

19 December 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. It's great to know that the team's attentiveness and clear communication made the mortgage process less stressful for you, and that their support was invaluable.

Rated 5 out of 5 stars

First time buyer

As a first time buyer, initially I was overwhelmed with the process and what it entailed.
Thomas Hawley (especially) with input from Elizabeth Bell made it so much easier for me.
The discussions and appointments were at my convenience around my busy life.
I have not felt rushed and I felt that I could ask any questions and be honest in what matters to me.
Thomas is very personable and friendly, which made me feel really comfortable to be able to have open discussions about my concerns and worries, which he has helped to settle down.
The process of submitting all the evidence and information was very straightforward, even though I had a lot of extra elements to explore and find in terms of slightly unusual deposit arrangements.
Thank you so much for being so patient with me!

18 December 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that the process was made easier for you! We appreciate that you felt comfortable enough to openly discuss your concerns, and we're glad we could help. Thank you for your patience and for sharing your experience.

Rated 5 out of 5 stars

Amazing experience

We can’t recommend Thomas and Elizabeth highly enough. As first-time buyers, the process felt daunting at first, but Thomas took the time to explain everything clearly and in a way we could genuinely understand. No question ever felt silly, and nothing was too much trouble.

Both Thomas and Elizabeth went above and beyond to support us, even offering late evening Teams calls to work around our awkward schedules, which we really appreciated. We felt fully supported throughout the entire process and always knew we were in safe hands. Thank you both for making what could have been a stressful experience feel manageable and reassuring.

3 October 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that we made your first-time buying experience manageable and reassuring. We appreciate you mentioning our clear explanations and support. It was our pleasure to assist you with your awkward schedule. Thank you for your positive feedback!

Rated 5 out of 5 stars

Thomas Hawley has been amazing

Thomas Hawley and Elizabeth have been amazing, Tom was clear, precise and went the extra mile to sort my mortgage. I cannot thank him enough. He was on hand whenever I had any questions. Highly recommended his service.

17 December 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that the mortgage service was clear and precise, and that all questions were answered promptly. We appreciate your recommendation and thank you for your feedback.

Rated 5 out of 5 stars

Fantastic customer service for our…

Fantastic customer service for our first time buyer experience. Thomas Hawley has been great, answering any question we’ve had and taking time to make sure we fully understand the process. Elizabeth Bell has been supporting us as we navigate the mortgage application and house purchase, for which we are very grateful! Many thanks to you both.

17 December 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that you had a great first-time home buying experience! We appreciate your positive feedback and are so glad we could help you navigate the process. Thank you for sharing!

Rated 5 out of 5 stars

Excellent, friendly team

We had Thomas Hawley and Elizabeth Bell as our advisors and they were both excellent, making what would have been a very confusing experience run smoothly and surprisingly pleasantly. Definitely recommend.

17 December 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that the guidance provided resulted in a smooth and pleasant experience. We appreciate you recommending our services and thank you for your feedback.

Rated 5 out of 5 stars

Efficient and Knowledgable Service

We were able have late evening appointments over TEAMS.

We felt they were very knowledgeable about what they were offering, polite and easy to communicate with. The email before the first appointment detailed the approximate duration of the meeting with subsequent emails detailing the policy we had agreed upon.

We were happy with the price of the policy and the ease and quickness of how it was to get the application processed.

8 December 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that you found our team knowledgeable, polite, and easy to communicate with during your appointments. We appreciate your positive feedback

Rated 5 out of 5 stars

Excellent Service

Our mortgage advisors and support team, Shannon and Cassie, have been brilliant throughout the process. Shannon made herself available throughout the day and well into the night. Cassie has been diligent, responsive and pro-active throughout. They have been instrumental in getting a quick mortgage approval.

Both of them have made the process of securing a mortgage easy for three first time buyers. I highly recommend.

11 December 2025
Unprompted review
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

We're happy to hear that our advisors and team provided brilliant support throughout your mortgage process. Thank you for your recommendation.

Rated 5 out of 5 stars

Great service

Helpful and informative

1 December 2025
Manning Stainton Mortgage Advice Bureau logo

Reply from Manning Stainton Mortgage Advice Bureau

thank you for your review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look