Mike Pero Mortgages Reviews 

3,998
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 454 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making complex processes feel easy and stress-free. Many highlight the exceptional customer service, noting that the team goes above and beyond to provide guidance and support. Reviewers also appreciate the prompt responses and clear communication, which contribute to a smooth and well-informed user experience. The overall service is frequently described as outstanding, with many people feeling confident and well-supported throughout their journey.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their efficiency, helpfulness, and clear... See more

Service

Customers had positive experiences with service, often highlighting the quick response times and the thorough... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the patience, understanding,... See more

Response time

Customers consistently note positive experiences with response time, highlighting that staff are very quick... See more

User experience

People report positive experiences with user experience, finding the entire process easy, streamlined, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service We love dealing with Shane when it comes to our mortgage lending. A great communicator and very experienced, Shane always provides us with up to date advice and guidance when making... See more

Rated 5 out of 5 stars

James, our broker, has been outstanding! Thanks to James, the whole mortgage process was so easy, as he worked behind the scenes with various banks and our building company to achieve a great result f... See more

Rated 5 out of 5 stars

As a first-home buyer, I honestly couldn’t have asked for a better mortgage advisor than Kirsty. She went above and beyond from day one — guiding me through every step, sending detailed property repor... See more

Rated 5 out of 5 stars

We've used Mark previously and like our first experience, we again found him to be extremely helpful. Mark guides you through the whole process and makes it simple - he really knows the business, and... See more

Company replied


Company details

  1. Mortgage broker

Written by the company

Since 1990, Mike Pero Mortgages has lived and breathed property and finance in New Zealand. We know it inside out. We understand the challenges Kiwis face when home hunting, and for over 30 years, we’ve been the brand that you trust when it comes to making this important purchase. Each year, we arrange more than $1 billion in loans for Kiwis and we’ve helped hundreds of thousands of homeowners and investors achieve their financial goals. Our advisers are located nationwide, but with local expertise, making them well-equipped to help find the best solution for your needs.

Disclaimer

Mike Pero (New Zealand) Ltd Copyright © 2026 All rights reserved

Lending and policy criteria and terms and conditions apply.

Contact info


5.0

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(3,998)

389 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Russell is amazing

Russell has always been at the end of the phone with advice at anytime and I will always be grateful for all his work.
He makes what can be a stressful time easy to navigate and I will highly recommend him to anyone looking to buy a home

29 August 2025
Rated 5 out of 5 stars

Can’t fault the service

Amanda was so helpful in any way she could with my mortgage options, rate options and advise on refinancing outside of the basic service requirements. Lovely friendly personality

11 September 2025
Rated 5 out of 5 stars

First home buyer

First home buyer didn’t know much about the whole process or what to do, they made it super easy to understand and communicated efficiently made the whole process a breeze. Thanks amanda :)

12 September 2025
Rated 5 out of 5 stars

Super easy experience

Dan listened to what we needed, responded quickly and kept us fully updated throughout the process. Made our application very straightforward for us by dealing with banks on our behalf

12 September 2025
Rated 5 out of 5 stars

Mike Pero Nelson review

Very accommodating, made the process extremely easy. Good advice, told as what we needed to hear without giving us unrealistic expectations. We were well prepared for the banks questions.

12 September 2025
Rated 5 out of 5 stars

The best mortgage broker

Tim was fantastic throughout the whole process of obtaining our first home! He was always available to answer questions, was friendly and approachable, and went the extra mile to make sure all of our needs were met and we were able to get the best option for our situation. Tim is very knowledgeable and happily shares his expertise. Highly recommend and will be using him again in the future!

12 September 2025
Rated 5 out of 5 stars

Knowledgeable and professional

Cam is super professional and very knowledgeable. He provided mortgage advice and a structure that we would never have been able to achieve on our own. He went above and beyond to make it all very smooth and easy for us.
We look forward to continuing to work with Cam in the future as we develop our property portfolio.

25 September 2025
Rated 5 out of 5 stars

Jody is truly a legend

Jody is truly a legend in what she does.
Jody has supported my mortgage journey for the second time and didn't make me feel silly with any of my random questions. I would not hesitate to mention Jody to anyone I know of wanting to do buy a house.

1 September 2025
Rated 5 out of 5 stars

Re-financing

Ivan provided excellent advice & guidance, responded quickly to my queries and made the process on re-financing my mortgage very easy. Very happy with new term & payments.

29 September 2025
Rated 5 out of 5 stars

Nicholas Schnell

Nicholas was such a great help. We went in not knowing what we were doing and he helped us out and told us what the processes were along the way. We could not have brought our first home without his help.

5 September 2025
Rated 5 out of 5 stars

Tim was great !!!!!

Tim was great, he helped us so much and made the whole process so seamless, clearly explaining and guiding us through each process, providing us with regular updates. Super friendly advice and easy to talk to, we very much appreciate all the time and effort Tim put in to getting us into our first home.
Thanks

12 September 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look