Mortgage Time Reviews 

568
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, patience, and helpfulness, making complex processes clear and manageable. Many people highlight the excellent customer service, noting the team's approachability, clear communication, and dedication to keeping them informed. Reviewers frequently mention that the overall process, including securing mortgages and remortgaging, felt seamless, stress-free, and efficient. Many customers have returned for subsequent services, highlighting the consistent quality and trust they place in the company's advisors. People particularly appreciate the personalized approach and the advisors' willingness to go the extra mile for the best outcomes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as prompt, professional, and incredibly... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and clear... See more

User experience

People report positive experiences with the user experience, with many describing it as excellent from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris at mortgage time helped us through the process start to finish, giving great advice along the way. Chris offered a personal service, was extremely accommodating with timings and his communicatio... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Mortgage Time, and especially with Crysta, who supported us from beginning to end. She was always approachable, clear, and incredibly patient, taking the time to explai... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Arlene enough! As a first-time buyer, I was nervous about the whole process, but she made everything feel so much easier and less overwhelming. She was incredibly helpful from star... See more

Company replied

Rated 5 out of 5 stars

We’ve been with Mortgage Time since buying our first property, and they’ve helped us through our mortgage renewals as well as the purchase of our new home just recently. Kerry is fantastic—extremely k... See more

Company replied


Company details

  1. Mortgage broker

Written by the company

Mortgage and Protection advisers in Edinburgh offering whole of market mortgage advice. Our service is free of charge. First Time Buyers, Re-Mortgage, Buy To Let, Home Mover and many more services available


Contact info

5.0

Excellent

TrustScore 5 out of 5

568 reviews

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5.0

All reviews

(568)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Cate jumped to action when I needed her…

Cate jumped to action when I needed her help. I’ve used Motgage Time for my last 3 mortgages and their knowledge, service and experience really make what can be really difficult very easy!

25 July 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your lovely review Susan. Delighted to be of help. Cate

Rated 5 out of 5 stars

Excellent service

Amazing, excellent service.
Kerry and her team always available to help you out. Very understanding with clients situation

14 August 2025
Unprompted review
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Reply from Mortgage Time

Thank you for your super kind review Sohail, it was a pleasure to help again Kerry

Rated 5 out of 5 stars

Kerry was super helpful & very…

Kerry was super helpful & very knowledgeable. As first time buyers she seamlessly guided us through the whole process.

21 August 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your lovely feedback, it was a pleasure to help with your first home purchase.  Wish you lots of happiness Kerry

Rated 5 out of 5 stars

Super efficient, stress-free, efficient process

Crysta was an absolute superstar. She made the whole process of obtaining a mortgage so stress free. She is personable, knowledgeable and very efficient (when she says she will get something to you, then it was with without delay).
I can't recommend Crysta highly enough. A pleasure to deal with.

1 August 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you very much for your kind words. I was a pleasure to help you and I wish you all the happiness in your new home! 🙂 Crysta

Rated 2 out of 5 stars

Experienced a number of errors and…

Experienced a number of errors and minimal effort. Fact find document had obvious errors, for example listing new mortgage company as my current one, and had clearly had not been properly updated from version two years ago. I spent my own time correcting everything and did not receive thanks or apology for the poor state of the forms.

No real help in finding a deal, since I highlighted the best deal myself using money supermarket. The requested loan amount was also incorrect because the team were not aware of how the previous mortgage provider calculated interest. This involved us having to rush through an extra payment in the last stages that we had not budgeted for. The fee was returned to us to mitigate this, but overall I felt that this remortgage would have been smoother if I had managed it myself. I will not be using this team again unfortunately.

30 June 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

As a returning client it is disappointing when I hear/read my clients are not 100% happy with my levels of service. I pride myself on excellent service standards so gutted to read this. I can acknowledge that sometimes human error occurs which happened in your case however I believed most of this feedback was rectified to your satisfaction. If this is not the case, please reach out on email and happy to chat this over. Wishing you all the best for your new mortgage both now and in the future.

Rated 5 out of 5 stars

Crysta was amazing since the start

Crysta was amazing since the start. She helped us with all the process of buying our first home!! When we started this whole process we didn’t know anything about buying a home, thanks to Crysta this whole process was done so quick and smooth. Thank you Crysta for your services and always available to help us! :)

29 July 2025
Unprompted review
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Reply from Mortgage Time

Thank you so much for taking the time to leave this lovely review. I wish you and Sam all the happiness in the world in your new home together 🙂 Crysta

Rated 5 out of 5 stars

We have used mortgage time three times…

We have used mortgage time three times now and every experience has been great. Kerry was so helpful throughout this mortgage application process, even when there were some complications. She kept in touch with us throughout each step and always made us feel relaxed in what can be a stressful process. Couldn't recommend her enough!

15 July 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your kind review, it was a pleasure to assist 😊Kerry

Rated 5 out of 5 stars

Recommend

Crysta was great. She was professional, polite, explaining everything in details. She organised my mortgage very quickly. The communication was fantastic. Crysta made all process smooth and stress free. I would highly recommend Crysta if you are looking for a mortgage advisor.

13 June 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your kind words Kasia, I wish you all the happiness in your new home!' Crysta

Rated 5 out of 5 stars

Professional, friendly advisor

Crysta helped us, she has been friendly, professional and has explained things well. She has always responded quickly to any questions we have had, and helped make it a smooth experience. Would recommend.

25 June 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for taking the time to review my services. It has been a pleasure to help you and make this process smooth for you Crysta 🙂

Rated 5 out of 5 stars

We couldn’t be more grateful for the…

We couldn’t be more grateful for the support we received from Crysta. From start to finish, she made the entire mortgage process incredibly easy to understand and completely straightforward. What could have been a stressful experience was made smooth and manageable.

Crysta kept in touch every step of the way, answered all our questions promptly, and made sure we felt confident in every decision. We highly recommend Crysta to anyone going through the mortgage process.
Truly five-star service!

30 May 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your kind words Darcey and the beautiful flowers you sent too! What a lovely surprise. I wish you both all the happiness in your new home and it has been a pleasure to help you with your new mortgage 🙂 Crysta

Rated 5 out of 5 stars

Friendly, honest, genuine support.

Crysta was our mortgage advisor, which she was brilliant start to finish- we were first time buyers, so to be honest, we were completely clueless about most of the process, however with Crystas knowledge and support, we quickly understood what was what.
Genuine feel of support for us.
Thanks Crysta. X

3 January 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

It is an absolute pleasure to know that you feel fully supported throughout process and it has been a joy to help you buy your first home. Crysta

Rated 5 out of 5 stars

We had a five-star experience with…

We had a five-star experience with Lewis at Mortgage Time! We just purchased our first home, and we honestly couldn’t have managed the process without him. He was always available to answer our many questions and provide advice. We highly recommend both Mortgage Time and Lewis, as we definitely couldn't have navigated this journey without him. Thank you once again! 🏠 ☺️

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Five star experience with Crysta at…

Five star experience with Crysta at mortgage time! We just bought our first home with the help of Crysta, we honestly couldn’t have got through any of the process without her, what is meant to be a stressful time, Crysta made it stress free! Was always available to us with our many questions and our need for advice. 100% recommend mortgage time and Crysta as we definitely wouldn’t have got through this without her. Thank you so much again! 🏠 😁

30 May 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

It has been my pleasure to help you both buy your first home and I wish you and your family all the happiness there. Crysta

Rated 5 out of 5 stars

Such a breeze!

Kelly and the team made our first mortgage application a breeze! She completely took the stress out of applying for our mortgage, it’s was super easy and convenient to meet up wether that was face to face or virtually. The whole application felt really fast as Kelly was very responsive. Would highly recommend! The welcome home box once we moved in was such a nice touch as well!

1 April 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your amazing review, it was a pleasure to assist 😊 wish you lots of happiness. Kerry

Rated 5 out of 5 stars

We have been so pleased with the…

We have been so pleased with the process with the mortgage. Information given to us has been delivered in a straightforward, friendly and efficient way. We have felt in very good hands and would recommend this service to others.

22 March 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

It has been a pleasure to help you buy your home together! I wish you all the happiness there. Crysta

Rated 5 out of 5 stars

Highly reccomend!

Crysta has been fantastic helping us through our first time mortgage application and process!

Would highly recommend mortgage time as Crysta made the whole process very straight forward!

5 February 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your kind words. It has been a pleasure to help you buy your first home together! Crysta

Rated 5 out of 5 stars

Returning customer to Kerry

Returning customer to Kerry, once again a positive experience and great admin support from Barbara 👍🏻😁

17 March 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your kind review Tracey, it was a pleasure to assist again 😊 Kerry

Rated 5 out of 5 stars

I can’t find the right words to say how…

I can’t find the right words to say how thankful we are for the help we received from Mortgage time our mortgage advisor Arlene O’Rourke she done everything possible to get us everything that we asked for and more I can’t thank her enough .

30 January 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

I’m so happy we were able to help you with your new home and thank you so much for the lovely words.  Arlene 

Rated 5 out of 5 stars

Crysta was absolutely fantastic from…

Crysta was absolutely fantastic from start to finish. She made the process so easy to understand, especially for a first time buyer. She was on hand for all our many questions and kept us up to date all the way through. Would highly recommend Crysta and Mortgage Time

4 February 2025
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

It was a pleasure to help you buy your first home and I am so glad I have been of help to you! I wish you all the best in your new home. Crysta

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