Mortgage Time Reviews 

568
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, patience, and helpfulness, making complex processes clear and manageable. Many people highlight the excellent customer service, noting the team's approachability, clear communication, and dedication to keeping them informed. Reviewers frequently mention that the overall process, including securing mortgages and remortgaging, felt seamless, stress-free, and efficient. Many customers have returned for subsequent services, highlighting the consistent quality and trust they place in the company's advisors. People particularly appreciate the personalized approach and the advisors' willingness to go the extra mile for the best outcomes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as prompt, professional, and incredibly... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and clear... See more

User experience

People report positive experiences with the user experience, with many describing it as excellent from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris at mortgage time helped us through the process start to finish, giving great advice along the way. Chris offered a personal service, was extremely accommodating with timings and his communicatio... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Mortgage Time, and especially with Crysta, who supported us from beginning to end. She was always approachable, clear, and incredibly patient, taking the time to explai... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Arlene enough! As a first-time buyer, I was nervous about the whole process, but she made everything feel so much easier and less overwhelming. She was incredibly helpful from star... See more

Company replied

Rated 5 out of 5 stars

We’ve been with Mortgage Time since buying our first property, and they’ve helped us through our mortgage renewals as well as the purchase of our new home just recently. Kerry is fantastic—extremely k... See more

Company replied


Company details

  1. Mortgage broker

Written by the company

Mortgage and Protection advisers in Edinburgh offering whole of market mortgage advice. Our service is free of charge. First Time Buyers, Re-Mortgage, Buy To Let, Home Mover and many more services available


Contact info

5.0

Excellent

TrustScore 5 out of 5

568 reviews

5-star
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1-star

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5.0

All reviews

(568)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Met with Chris Cherry and he explained everything from mortgage application to mortgage offer. A stress free experience. Any questions or queries I had he was more than helpful to explain and answer. Highly recommend.

8 November 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your kind review Andy. Delighted to be of help. Chris

Rated 5 out of 5 stars

Remortgaging advice

We met with Kerry regarding remortgaging, she smoothly guided us through the process, allowing us to make the best decision for our circumstances. Kerry is very professional, friendly and extremely knowledgeable of all the products available and we would highly recommend. We will certainly use Kerry and Mortgage Time services in the future.

18 December 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your super kind review, it was a pleasure to assist 😊 Kerry

Rated 5 out of 5 stars

Good experience with mortgage time

We had personalised and good experience with mortgage time , from start to finish we were well informed about the products and also with the mortgage fluctuations, Crysta managed to keep us informed and get us the best product for our home

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Crysta

We had excellent service from Crysta at Mortgage time. Her professionalism, speed, helpfulness and kindness shone through the service. We would not hesitate to recommend!

9 December 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

It has been a pleasure to help you both buy your new home and I hope you are all really happy there 🙂 Crysta

Rated 5 out of 5 stars

Amazing service with Kerry

Thank you so much Kerry for helping us secure our new home! We could not have gotten through our mortgage process without your help. You are so patient and understanding. You never make me feel that I'm asking silly questions....which i most definitely did. Anything we have asked you have responded straight away with so much knowledge and providing us with all options. You are a star!

28 November 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank your your amazing review and it was a pleasure to assist. Wish you lots of happiness

Rated 5 out of 5 stars

Crysta was amazing and really helpful…

Crysta was amazing and really helpful throughout the whole process. She made things super simple and easy to understand.

I highly recommend her to anyone looking for a knowledgeable and trustworthy mortgage advisor!

20 October 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much Jack. It was an absolute pleasure to help you buy your first home and I wish you all the happiness there. Crysta

Rated 5 out of 5 stars

Outstanding Experience

Kerry was absolutely amazing! As first time buyers we were completely clueless, but she kept us right every step of the way .Professional and informative she knows her stuff. Would highly recommend Mortgage Time.

14 November 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your amazing review, it was a pleasure to assist in your first home purchase 😊 Kerry

Rated 5 out of 5 stars

Highly recommend

Crysta at Mortgage Time was great and helped us secure our soon to be family home. She was very informative and made sure we understood the process and re-assured us at every stage. Would highly recommend anyone looking for mortgage advice to reach out to Crysta. Thanks again.

15 November 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for this lovely review. It was a joy to help you both and I wish you all the luck in your new home. Crysta

Rated 5 out of 5 stars

Excellent Service

Kerry was so helpful, organised and kind when dealing with our mortgage and insurance plans. She was always at the end of the phone or email (even when on holiday) and was unfailingly helpful and clear about explaining all of the different options available to us. I highly recommend her and mortgage time itself which was a great experience from start to finish.

2 November 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your lovely review, you were both a pleasure to deal with and wish you lots of happiness in your new home 😊 Kerry

Rated 5 out of 5 stars

5 Stars to Kerry!

Kerry has and continues to be an outstanding help to us!
Kerry helped us with our first mortgage, now our second mortgage. Kerry has made the process as smooth as possible, with great advice and answering any concerns without delay. I would highly recommend the use of Mortgage Time with Kerry to friends, family and others considering their mortgage journey.
Many thanks Kerry!

30 October 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your lovely review 😊 It is always a pleasure to help. Kerry

Rated 5 out of 5 stars

Five stars Mortgage time

Dealing with Mortgage time was so easy.
I have a Buy To Let property that needed a new mortgage. Crysta Wyze looked after this for me with
both great advice and excellent communication.
A professional service from start to finish.
I would highly recommend Mortgage time.

4 October 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for leaving this lovely review! It was a joy to help you with your mortgage renewal 🙂 Crysta

Rated 5 out of 5 stars

I had the pleasure to get Cate from…

I had the pleasure to get Cate from mortgage time. Cate was absolutely fantastic helping me through the process of buying my first property. The support I received was amazing throughout the whole process. Cate gave me great support and was very patient. I would strongly recommend Cate. Thank you for all your support and time

1 August 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much Jordan for the lovely review, it was an absolute pleasure to help you on the property ladder, all of us here at Mortgage Time hope you will be very happy in your new flat!

Rated 5 out of 5 stars

Extremely friendly and professional…

Extremely friendly and professional service. When things went wrong our mortgage advisor calmly took the helm and guided us through and was able to secure our mortgage even though it had, at first, been declined. I would definitely use them again and recommend.

11 September 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thanks Lindsey, delighted to be of help and happy that we got this sorted for you. Chris

Rated 5 out of 5 stars

Huge thank you to Crysta for all your…

Huge thank you to Crysta for all your help. You are fantastic at what you do and made us feel so at ease throughout. We cannot thank you enough for not only helping professionally but also being friendly when it comes to silly questions 😂🫶

2 September 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much Gemma for this lovely review. There is no such thing as a silly question and I am always here to help you with anything you need to make you feel more comfortable about the process. Crysta

Rated 5 out of 5 stars

Great experience with Crysta

We had a great experience with Crysta helping us through the stages and securing a mortgage as first time buyers. She was very thorough, quick and made a daunting process very simple. Thank you Crysta and Mortgage Time!

2 September 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

It was a pleasure to help you both buy your first home and I wish you all the happiness there. Crysta

Rated 5 out of 5 stars

Kerry was fantastic

Kerry was fantastic, took time with me and listened.
A caring and professional service, would 100% recommend to anyone requiring advice and assistance.
Kerry took away my stress and ensured the best outcome to suit my needs.

12 August 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your super kind review, it was an absolute pleasure to assist 😊 Kerry

Rated 5 out of 5 stars

Crysta!!!!

Crysta was amazing to work with. She is very kind, caring and flexible with our work schedules etc. She goes above and beyond to ensure you have a great experience. Will 100% go with Crysta and mortgage time again

14 August 2024
Mortgage Time logo

Reply from Mortgage Time

I am so happy for you to both and it has been a pleasure to help you along your journey to buying your first home. Crysta

Rated 5 out of 5 stars

Crysta

Having all the help from Crysta to go through the process of buying my first property with my partner has been fantastic! From the get go, everything was explained thoroughly with loads of support throughout the whole process. Crysta was patient and offered great advice when we needed it most! Thank you for making such a stressful time that wee bit less stressful😇

1 August 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

I am so glad you are both finally in your new home and I wish you all the happiness there. Crysta

Rated 5 out of 5 stars

our experience was as perfect as could…

our experience was as perfect as could be! we worked with Kerry who could not have made the whole process of buying our first home a better more exciting time. any stress involved was completely put to ease through fast and direct communication. could not recommend mortgage time enough and in future there’s no one else we would even consider going to!

thank you so much to everyone involved!
holly & katie

8 July 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for such a kind review, it was a pleasure to assist and I wish you both lots of happiness in your new home. Kerry

Rated 5 out of 5 stars

Professional, quick and excellent communication

Lewis was brilliant at keeping us in the loop every step of the way. He seemed knowledgeable about mortgages and was able to offer advice on obtaining a mortgage while I am on maternity leave. We were able to get a good deal with it a very short timeframe. Lewis was excellent at communicating with us and making sure that we had all of the necessary documents to secure a mortgage. He also sorted out our life insurance for us which was a big relief!
Lewis was professional and friendly throughout and was easy to get a hold of when we had questions. We highly recommend this service!

2 July 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Cat, Very kind words. Thank you for being so patient during the process, and I’m so glad we were able to help you-it was an absolute pleasure. I hope you all love your new home! Lewis

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