Motortrustuk Garstang Reviews 

494
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff members for providing a completely relaxed, pressure-free environment during vehicle purchases. Consumers often mention that the team goes above and beyond to ensure that all paperwork, road tax transfers, and handovers are handled exceptionally well. However, some customers also noted frustrating communication gaps, unexpected delays, and disappointing after-sales support when trying to resolve issues. A few reviewers additionally experienced problems with vehicles not matching their advertised descriptions or arriving with missing features and faults. People expressed dissatisfaction when management failed to provide transparent assistance or address complaints satisfactorily after purchase.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing the sales team as professional, helpful, and... See more

Service

Reviewers mention positive feedback about service, highlighting a smooth, professional, and well-organised... See more

Product

Customers consistently note positive experiences with product, highlighting vehicles delivered in excellent... See more

Customer service

Consumers find customer service to be positive and supportive throughout the purchasing process. Reviewers... See more

User experience

Users describe positive interactions with user_experience, highlighting a friendly, relaxed sales approach... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from the team at Garstang. Efficient service, all questions answered adequately and new vehicle prepared well. I also appreciated help with the paperwork and although an MOT would have b... See more

Rated 5 out of 5 stars

Bought my car here and was a great experience… Joe didn’t push me and gave great advice on cars and help me every step of the way… he explained everything very clearly.. well as clear as he could as h... See more

Rated 5 out of 5 stars

I had a great experience with Motortrust UK Garstang. From start to finish the service was professional, friendly, and efficient. Mark was excellent, knowledgeable, and took the time to explain everyt... See more

Rated 5 out of 5 stars

I had never ever considered buying a car off the Internet, but when I saw a car advertised on their site it seemed to be just what I wanted. Initial phone call with Nigel was friendly and helpful... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

494 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(494)

221 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service with Mark

Excellent service with Mark, very helpful and really informative - Quick turnaround getting the car and all promises and timescales met!! Thanks Mark..!!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Bought a Mercedes from this garage

Bought a Mercedes from this garage. Straight forward process from the start, booked a test drive. Communicated with Joe one of the staff members. Very good communication from the very start and supportive throughout.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Have just bought a car through Morgan…

Have just bought a car through Morgan and he has been brilliant all the way through the process. From the first contact by text he has kept me updated all the time and has sent videos and photos of the car without me having to ask, I would definitely buy a car from him again. After having a really bad experience with a garage last year with the worst customer service I have ever experienced this time has been the complete opposite.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Mercedes Amg A45 from Motortrust

Bought my Mercedes Amg A45 from Motor trust and what a car it is,I'm absolutely made up with it. Would like to say a special thanks to Morgan who dealt with the deal,Morgan was very friendly and helpful and not one bit pushy,he made sure any problems I had with car was taken care of,wheels,aircon,bodywork etc etc nothing was a problem or negotiated against,Morgan dealt with the tax transfer,the money,the warranty everything, was a breath of fresh air,so once again a big thanks to Morgan and motortrust for everything they did,the car is amazing 👏

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Thoroughly positive experience…

I had a thoroughly positive experience buying my fabulous BMW convertible from Joe. He was very upfront and honest with no hideous sales pressure. As I bought the car unseen in person, Joe sent me photographs and videos, highlighting any issues and confirming that all would be sorted which they were. He answered my many, many sometimes quirky questions in super quick time. Joe organised delivery and the car arrived in immaculate condition and so far I haven’t had any issues, just a beautiful convertible to whizz around in, in this fine sunshine we are enjoying! Thanks Joe

27 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look