Motortrustuk Garstang logo
Visit website

Motortrustuk Garstang Reviews 

494
•
TrustScore 4.5 out of 5

4.7

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff members for providing a completely relaxed, pressure-free environment during vehicle purchases. Consumers often mention that the team goes above and beyond to ensure that all paperwork, road tax transfers, and handovers are handled exceptionally well. However, some customers also noted frustrating communication gaps, unexpected delays, and disappointing after-sales support when trying to resolve issues. A few reviewers additionally experienced problems with vehicles not matching their advertised descriptions or arriving with missing features and faults. People expressed dissatisfaction when management failed to provide transparent assistance or address complaints satisfactorily after purchase.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing the sales team as professional, helpful, and... See more

Service

Reviewers mention positive feedback about service, highlighting a smooth, professional, and well-organised... See more

Product

Customers consistently note positive experiences with product, highlighting vehicles delivered in excellent... See more

Customer service

Consumers find customer service to be positive and supportive throughout the purchasing process. Reviewers... See more

User experience

Users describe positive interactions with user_experience, highlighting a friendly, relaxed sales approach... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from the team at Garstang. Efficient service, all questions answered adequately and new vehicle prepared well. I also appreciated help with the paperwork and although an MOT would have b... See more

Rated 5 out of 5 stars

Bought my car here and was a great experience… Joe didn’t push me and gave great advice on cars and help me every step of the way… he explained everything very clearly.. well as clear as he could as h... See more

Rated 5 out of 5 stars

I had a great experience with Motortrust UK Garstang. From start to finish the service was professional, friendly, and efficient. Mark was excellent, knowledgeable, and took the time to explain everyt... See more

Rated 5 out of 5 stars

I had never ever considered buying a car off the Internet, but when I saw a car advertised on their site it seemed to be just what I wanted. Initial phone call with Nigel was friendly and helpful... See more

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

494 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(494)

221 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great

Great! V helpful staff. Pushed the deal through in 2 days!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Ben

Ben was extremely helpful and walked me through every step of the deal. I was allowed to test drive the car at my own leisure. I was given all the options ranging from just the car to the premium package. Ben even stayed in contact with me on his days off and reserved the car as soon as I was ready.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Ben the Superstar Sales Exec

Ben the Sales rep was absolutely amazing. Very professional, courteous and accommodating. His customer service delivery was flawless. I was indeed whaooed! I will recommend anyone coming to Motor Trust Garstang to seek him out.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

First Class dealership

Mark Black looked after me with total professionalism and also humour in the purchase of my new car. I would totally recommend this dealership to anyone thinking of buying a car 👏

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast and easy

Ben was super helpful with buying my new car. He answered all my questions and made the process quick and easy

28 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look