mydentist Reviews 

8,305
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 384 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being professional, welcoming, and friendly, making them feel at ease during visits. Many highlight the exceptional care received from dentists, hygienists, and nurses, who are described as skilled, knowledgeable, and thorough in their explanations and treatment. People appreciate the helpfulness and supportive nature of the entire team, from reception to dental professionals. However, some customers also noted concerns regarding pricing and access to NHS services, with several mentioning being denied NHS treatment or pressured into private plans. Others experienced issues with service clarity and continuity, including long waiting times, incomplete check-ups, and a lack of clear explanations about treatment and charges. Some also reported administrative problems or rushed emergency care leading to further complications.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their caring, professional, and... See more

Service

Consumers find service to be ambiguous, with many reviewers reporting high standards of care,... See more

Customer service

People report ambiguous experiences with customer service, with some praising the helpfulness and efficiency... See more

Price

Reviewers express significant dissatisfaction with pricing, citing concerns about charging policies and high... See more

Location

Customers had ambiguous experiences with location, with many reviewers specifying their local branch, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a NHS patient I’ve been with this practice for 40 plus years……. Even with the recent challenges they kept us up to date when an appointment was available. This recent checkup (first one in 18... See more

Company replied

Rated 5 out of 5 stars

Professional, Welcoming and friendly. Always looked after properly, and helped when needed. As a disabled person my appts are always on ground floor. The place is spotlessly clean and I love the build... See more

Company replied

Rated 5 out of 5 stars

II am very happy with the standard of service and care that I received from My Dentist. The practise is responsive to enquiries and the reception staff are always helpful and friendly be it on the pho... See more

Company replied

Rated 5 out of 5 stars

The first time visit to the new Wimborne My Dentist premises and what a great experience. A good size free car park to being welcomed by 4/5 receptionists and plenty of seating while waiting for... See more

Company replied


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental clinic
  4. Dental Hygienist
  5. Dental Implants Periodontist
  6. Emergency dental service

Written by the company

We're {my}dentist: UK's largest dental care provider. Our network of over 500 practices is committed to providing the latest treatments, and helping the nation improve their oral health. Around 4 million people in the UK trust us with their dental care every year.


Contact info

4.1

Great

TrustScore 4 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(8,305)

385 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

I had a really positive experience at mydentist. From the moment I arrived, I felt welcomed and at ease, which is not something everyone always associates with going to the dentist!

The team were friendly, professional, and took the time to make sure I was comfortable and understood everything that was happening. I really appreciated the calm and reassuring approach, as it made the whole experience feel much less stressful.

Thank you to everyone at mydentist for making my visit such a positive one. I would definitely recommend them.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

The staff give you a warm welcome and…

The staff give you a warm welcome and make you feel totally at ease as someone who is afraid of the dentist the staff understood and put me at complete ease

6 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Fay,
Its lovely to hear that you feel at ease at our practice with your dental care. Thank you so much for your wonderful 5 star review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Excellent service from dental staff

Excellent service from dental staff
Implant procedure well explained and professionally carried out. The patient care was above and beyond

14 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Julie Stewart,
Thank you for your 5 star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the practice team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Great service and everything explained…

Great service and everything explained simply. All staff and kind and courteous. Keep up the good work.

9 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Steven Buckley,
Thank you for such wonderful feedback for our practice. They will be thrilled to see your review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Excellent treatment

Really easy to register with the practice, very clean premises, helpful and friendly reception staff and a nice calm place that doesn't smell like a dentists!
I had my first appointment with Catarina and she was great - as an anxious person, she really helped me keep calm and checked on my wellbeing all the way through. I've been back for some well overdue work and Catarina was excellent. I haven't had this much confidence in a dentist in a long time.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

I was nervous before my appointment

I was nervous before my appointment, but the team made me feel completely at ease. The dentist was patient, explained each step, and provided excellent care. I couldn't have asked for a better experience.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent dentist

Very professional at there job

11 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Stephen Rogerson,
We very much appreciate your 5 star review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Kind Dentist

Appointment was timely. Dentist was kind and compassionate in checking my teeth and talking me through the process. Thank you!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

I was in great pain and went at 9am to…

I was in great pain and went at 9am to arrange an appointment. I was given one 3.20 same day. After a short wait I was given a check, x-ray then my tooth was extracted. I paid a very reasonable fee and arranged a new check up appointment. It was prompt efficient effective staff were polite and informative. Thanks.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Very simple process

Very simple process, had to have a filling, all options were talked through and costs made clear by a very professional team

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Very welcoming they don't judge very…

Very welcoming they don't judge very friendly staff

6 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Neil Goodfellow,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Prompt and efficient dental service

Prompt in confirming appointments, the staff were extremely courteous. The clinic is clean and comfortable with minimal waiting. It was a very smooth experience, and the environment put me at ease for the whole time I was there.
The front desk staff are friendly and amenable regarding appointments. I had to rearrange my appointment for two thirty and there was no problem.
Highly recommended for anyone seeking quality dental health care.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

My family and I hadn't found a single…

My family and I hadn't found a single dental clinic in Sheffield that was helpful with registration for over two years. When we finally went to the clinic, they greeted us with smiles and a warm welcome, completed all the necessary procedures, booked appointments for our children, and gave us regular, ongoing appointments. They were very flexible, conveniently located, had a pleasant atmosphere, and their doctors were friendly and welcoming to everyone. This is exactly what you're looking for in Sheffield, based on my experience. Thank you.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Superb new gnashers

Excellent service from Paul and the rest of the team at Mydentist Prior to my visit my teeth looked like a witch doctors necklace. I am now chuffed with my new gnashers and can't stop smiling. The whole team are professional and friendly and made the whole experience enjoyable.Thank you to all😁 (me with my new gnashers )

9 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Ian,
Thank you for your 5-star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Friendly helpful got me in fast

Friendly helpful got me in fast

13 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Daniel,
Thank you for such wonderful feedback for our practice. They will be thrilled to see your review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

The Dentist was very professional and helpful.

The Dentist explained to me what he was going to do, with new fillings, and I didn't even feel the needle going into my gums!
I also had a white filling.
My Dentist was very professional.
And made me feel at ease!

6 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Paul,
Thank you for your 5-star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the Practice Team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

I feel comfortable here as my dentist…

I feel comfortable here as my dentist listens to my concerns and acts on them.
The whole experience from walking in to being seen is extremely positive.
The place is spotless and there are no hygiene concerns.

8 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Joyce,
Thank you for your 5-star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

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