mydentist Reviews 

8,313
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 420 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, welcoming demeanor, and friendliness, often highlighting their ability to put people at ease and provide excellent care. The service is frequently described as exceptional, with many appreciating thoroughness, clear explanations, and a professional approach, ensuring people feel well-informed and cared for. However, some customers noted concerns regarding pricing and patient acceptance, feeling a strong focus on private treatment led to difficulties for NHS patients. A few also felt service quality could be inconsistent, citing long waiting times, inadequate check-ups, or issues with complaint handling and treatment continuity.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, professional, and... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction with the... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers expressing... See more

Price

Users describe negative interactions with price, with many reviewers expressing concerns about high costs and... See more

Location

Reviewers highlight ambiguous aspects of location, with many simply stating the address of their specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a NHS patient I’ve been with this practice for 40 plus years……. Even with the recent challenges they kept us up to date when an appointment was available. This recent checkup (first one in 18... See more

Company replied

Rated 5 out of 5 stars

Professional, Welcoming and friendly. Always looked after properly, and helped when needed. As a disabled person my appts are always on ground floor. The place is spotlessly clean and I love the build... See more

Company replied

Rated 5 out of 5 stars

An excellent, professional service. The reception staff provide a friendly welcome, the hygienist, dentist and all support staff are outstanding! They are skilled at putting everyone at their ease. I... See more

Rated 5 out of 5 stars

The first time visit to the new Wimborne My Dentist premises and what a great experience. A good size free car park to being welcomed by 4/5 receptionists and plenty of seating while waiting for... See more

Company replied


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental clinic
  4. Dental Hygienist
  5. Dental Implants Periodontist
  6. Emergency dental service

Written by the company

We're {my}dentist: UK's largest dental care provider. Our network of over 500 practices is committed to providing the latest treatments, and helping the nation improve their oral health. Around 4 million people in the UK trust us with their dental care every year.


Contact info

4.2

Great

TrustScore 4 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(8,313)

393 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very welcoming they don't judge very…

Very welcoming they don't judge very friendly staff

6 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Neil Goodfellow,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Prompt and efficient dental service

Prompt in confirming appointments, the staff were extremely courteous. The clinic is clean and comfortable with minimal waiting. It was a very smooth experience, and the environment put me at ease for the whole time I was there.
The front desk staff are friendly and amenable regarding appointments. I had to rearrange my appointment for two thirty and there was no problem.
Highly recommended for anyone seeking quality dental health care.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

My family and I hadn't found a single…

My family and I hadn't found a single dental clinic in Sheffield that was helpful with registration for over two years. When we finally went to the clinic, they greeted us with smiles and a warm welcome, completed all the necessary procedures, booked appointments for our children, and gave us regular, ongoing appointments. They were very flexible, conveniently located, had a pleasant atmosphere, and their doctors were friendly and welcoming to everyone. This is exactly what you're looking for in Sheffield, based on my experience. Thank you.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Superb new gnashers

Excellent service from Paul and the rest of the team at Mydentist Prior to my visit my teeth looked like a witch doctors necklace. I am now chuffed with my new gnashers and can't stop smiling. The whole team are professional and friendly and made the whole experience enjoyable.Thank you to all😁 (me with my new gnashers )

9 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Ian,
Thank you for your 5-star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Friendly helpful got me in fast

Friendly helpful got me in fast

13 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Daniel,
Thank you for such wonderful feedback for our practice. They will be thrilled to see your review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

The Dentist was very professional and helpful.

The Dentist explained to me what he was going to do, with new fillings, and I didn't even feel the needle going into my gums!
I also had a white filling.
My Dentist was very professional.
And made me feel at ease!

6 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Paul,
Thank you for your 5-star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the Practice Team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

I feel comfortable here as my dentist…

I feel comfortable here as my dentist listens to my concerns and acts on them.
The whole experience from walking in to being seen is extremely positive.
The place is spotless and there are no hygiene concerns.

8 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Joyce,
Thank you for your 5-star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Brilliant Dentist

Brilliant Dentist.Professional and great communication. Highly recommend .

7 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Naimeh,
Thank you for your 5-star review and recommendation.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Lovely, friendly staff.

Always friendly, understanding and informative on all services. They put all anxieties at ease and have always been brilliant for all member of my family.

11 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi, Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Fantastic up to date practice with…

Fantastic up to date practice with fabulous reception & dental staff. Made to feel welcome, everything was explained & nothing was rushed.

8 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Angela,
Thank you for your 5-star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the Practice Team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

The reception staff very friendly and…

The reception staff very friendly and helpful the dental nurse was kind and very friendly would highly recommend this dentist nothing too much trouble

8 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Stephanie,
Thank you for your 5-star review and recommendation. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Professional

Friendly, efficient and professional

6 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Jeanette Hurley,
Thank you for such wonderful feedback for our practice. They will be thrilled to see your review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

A Super Dental Practice.

On entering the practice, i was greeted kindly by the receptionist, who took my details and payment. After a short wait, i was called in to see my practitioner. Again, i was greeted with kindness and respect.
The practitioner explained all throughout the appointment, and agreed that no follow up appointment was necessary.
A great new practice surgery, which is very clean and hygienic.
A stress free appointment with a very professional service.
Thank you. Craig.

8 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Craig,
Thank you for your 5-star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the Practice Team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

3 fillings appointment

Really thorough and pleasant experience. Felt very nervous but was immediately put at ease! Thank you Yousef and co!

10 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Molly,
I'm really happy to hear that your treatment went so well. Thank you for your 5 star review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Everyone very helpful and friendly

Everyone very helpful and friendly. My tooth extraction was quick and painless.All in all a very good experience.

7 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi,
Thank you for taking the time to leave a 5-star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Nice friendly and patient staff

Nice friendly and patient staff. All very helpful. Thanks to previous treatment and the hygienist I was in and out in no time. Even had an X ray that you get every 2 years as assurance teeth and gums were good. Very pleased with the service

8 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Pola,
Thank you for taking the time to leave the practice a 5-star review. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Always friendly and helpful

Always friendly and helpful. Nothing is too much trouble for anybody. The building is light and airy plenty of seating too.

7 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Janet,
We very much appreciate your 5-star review. Its amazing to hear this feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Excellent All Round

I cannot fault the service we, as a family, receive from this dental practice.
The new premises is fantastic, reception staff are helpful, welcoming and friendly.
Our particular dentist Abdul Bari is excellent.

9 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Margaret,
Thank you for your 5-star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

The dentist and the assistant where…

The dentist and the assistant where both nice people got on so well with them?

2 July 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Shane,
Thank you for such a fabulous review. We appreciate you sharing your patient experience with us.
Kind Regards
mydentist Patient Support Team

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