mydentist Reviews 

Professional work ethic friendly, informative and reassuring during the whole journey. I would recommend this surgery. The Dentist name was Meave great people skills she explained the procedure and friendly, I was impressed with the updated equipment, this journey was friendly and all staff i I countered were friendly and professional.

I'm a nervous patient. Needed a filling. Both David and Claire made me feel at ease. The filling was done pretty quickly and I was soon on my way.

The staff at this dentist are all very friendly and the surgery has a relaxed feeling to it. Great place to go to when needing a good dentist.

Anna papadoucos in battlefield is the best dental technician I have ever had in my 66 years , she is a perfectionist , superbly talented and extremely caring of her patients . One brilliant dentist !

My son as taken off his dentist patient list because he missed an appointment due to a car crash in which he was injured. The dentist was adamant he could not be put back on the patient list even though the situation was explained. Luckily we found another My Dentist that he could go to but after several months that dentist retired and was not being replaced with no provision to continue my son’s treatment. I complained in writing to My Dentist Group and got a very polite reply that basically said TOUGH LUCK MATE. You don’t deserve patients.

Couldn’t ask for more !

Mydentist Queensferry is faultless

Reception team always friendly and helpful

My dentist has patience with me I have dental anxiety and he is very patient with me

I'm on the C Payment Plan (annually 4 cleans and 2 checkups), really good value for money, quick appointment if in a pinch, and Matthew the dental hygienist is lovely every single time I visit

My dentist and dental nurses are Very caring to nervous patients he talks me threw out to reassure me excellent service

All positive - very professional from the moment I walk in to the end - receptionist very friendly and helpful and the nurse and my dentist gave such care and expertise making the having a filling a reasonably pleasurable experience and the finished tooth is perfect

The staff all round are friendly, helpful & efficient.

Excellent dentist,staff all pleasant and helpful.

As a NHS patient I’ve been with this practice for 40 plus years……. Even with the recent challenges they kept us up to date when an appointment was available.

This recent checkup (first one in 18 months due to the NHS issues) the dentist did a thorough check like it was the first one getting to know patients history with xray, gum check, teeth check and gave appropriate advice to help maintain healthy gums and teeth. -
highly recommend

Nice dentist the practice is clean and the dentist and his assistant were very professional

Fantastic experience at my dentist. The staff are highly professional, efficient, and welcoming. They are all excellent at what they do, thorough, knowledgeable, and very attentive to patient comfort. The facilities are modern and clean, and appointments always run on time. Highly recommend!

I registered myself and my three children with this practice on 22 May after being told there were no NHS places available. Two of my children are just 1 and 2 years old, and as a vulnerable patient, I was trying to ensure my family had access to dental care. We were left with little practical choice but to register as private patients if we wanted to be seen.
My first appointment was on 17 June, when I began treatment and started paying privately. Then, on 6 July—just 45 days after registering and only 19 days after my first appointment—I became aware that NHS places were available due to another adult family member being able to register that day.
I immediately asked if my family could transfer to NHS registration and was told that this was not permitted.
At no stage before registering was I informed that choosing private registration would prevent us from moving to the NHS if places became available afterwards. Had this been explained, I would never have agreed to register my family privately.
What makes this even more concerning is that the practice's own website states that patients can "move between our three options, subject to availability." That is completely inconsistent with the position that has been taken in my case. I asked where the policy stating private patients can not register as NHS patients is and the response from the receptionist was “I don’t know, it’s just what I’ve been told”
Since registering, I have already paid over £1,100, with a treatment plans totalling more than £5,400. Patients should be given all the information they need before committing to treatment costing thousands of pounds.
In my opinion, this policy is predatory and morally bankrupt. If a practice intends to permanently prevent patients from transferring to NHS registration once they have registered privately, and deny young children especially affordable care that should be made absolutely clear before any registration takes place—not discovered only after significant sums of money have been paid.
I expect better transparency and fairness from a healthcare provider, particularly when dealing with families with very young children and patients who may be in a vulnerable position.
I have sent a complaint to the practice manager at Bramley My Dentist by email but have not received a response.
Based on my experience, I cannot recommend this practice.

The dental care has been good but unfortunately I have experienced numerous admin issues from the reception staff at 2 different practices. This has included several appointment changes due to them being booked in the wrong type of slot or when the dentist wasn't in, not being informed about an appointment change and only finding out when I got the automatic reminder, a long wait due to an appointment slot being triple booked and payments not being requested despite going to the desk to make follow up appointments and then having to give my card details over the phone to pay. Most recently I contacted one practice as I was supposed to be on the waiting list for new NHS patients. I was told that they had stopped taking NHS patients and that people on the list had been contacted, but I hadn't been informed so I don't even know if I had been added to the list. I had previously emailed to raise some of these issues but did not get a response despite being told over the phone that my email had been received.

I called at 8.30 am and was given an emergency appt at 9.45am. I seen Joanna who advised me to take antibiotics for five days as I had an infection in one of my teeth, I was advised if it did not settle down to make an appt to have the tooth removed,well pleased with the service I received.

Very patient, compassionate and caring dentist. So thoughful to my special needs

They made me feel at ease explained everything to me as they were doing the treatment.