mydentist Reviews 

8,313
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 420 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, welcoming demeanor, and friendliness, often highlighting their ability to put people at ease and provide excellent care. The service is frequently described as exceptional, with many appreciating thoroughness, clear explanations, and a professional approach, ensuring people feel well-informed and cared for. However, some customers noted concerns regarding pricing and patient acceptance, feeling a strong focus on private treatment led to difficulties for NHS patients. A few also felt service quality could be inconsistent, citing long waiting times, inadequate check-ups, or issues with complaint handling and treatment continuity.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, professional, and... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction with the... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers expressing... See more

Price

Users describe negative interactions with price, with many reviewers expressing concerns about high costs and... See more

Location

Reviewers highlight ambiguous aspects of location, with many simply stating the address of their specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a NHS patient I’ve been with this practice for 40 plus years……. Even with the recent challenges they kept us up to date when an appointment was available. This recent checkup (first one in 18... See more

Company replied

Rated 5 out of 5 stars

Professional, Welcoming and friendly. Always looked after properly, and helped when needed. As a disabled person my appts are always on ground floor. The place is spotlessly clean and I love the build... See more

Company replied

Rated 5 out of 5 stars

An excellent, professional service. The reception staff provide a friendly welcome, the hygienist, dentist and all support staff are outstanding! They are skilled at putting everyone at their ease. I... See more

Rated 5 out of 5 stars

The first time visit to the new Wimborne My Dentist premises and what a great experience. A good size free car park to being welcomed by 4/5 receptionists and plenty of seating while waiting for... See more

Company replied


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental clinic
  4. Dental Hygienist
  5. Dental Implants Periodontist
  6. Emergency dental service

Written by the company

We're {my}dentist: UK's largest dental care provider. Our network of over 500 practices is committed to providing the latest treatments, and helping the nation improve their oral health. Around 4 million people in the UK trust us with their dental care every year.


Contact info

4.2

Great

TrustScore 4 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(8,313)

393 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I needed a dentist nhs and couldn’t…

I needed a dentist nhs and couldn’t find one anywhere. I finally got accepted to this one in Bath. They were brilliant and I got an appointment the next day! I was advised I needed 2 fillings. I got seen by a dentist called Fatima. Herself and her assistant were brilliant. I was worried as never had a filling before. I decided to go for a white one as it was nearer the front and she did an incredible job. I was worried about finances and was able to pay for just one at a time. You couldn’t even notice I had anything done, in a good way,. It just matches perfectly with my other teeth annd can’t even tell which is the repaired too just by looking. Even the injections which I was dreading didn’t actually hurt! The colour matched exactly and doesn’t feel ‘wrong or weird’in my mouth. I went from being apprehensive to actually impressed!

I don’t normally write reviews for things but I didn’t have a lot of faith due to hearing a lot of friends horror stories with dentists and I was pleased to say I had nothing to worry about.

I can’t thank Fatima and her team enough! Thank you so much.

26 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Laura,
Thank you for such a wonderful review. It is very much appreciated. I am so very pleased to read your lovely comments for Dr Fatima and the practice team. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Always helpful

Always helpful, good reminders. Excellent service in an emergency.
Friendly and helpful information.

24 April 2026
Unprompted review
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Reply from mydentist

Hi Dorothy,
We appreciate your 5 star review. Its amazing to hear this feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

A very professional dental practice

A very professional dental practice, who deliver tailored patient care :) All staff are very friendly, with helpful guidance along the way. Thank you.

29 May 2026
Unprompted review
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Reply from mydentist

Hi BH,
Thank you for such wonderful feedback for our practice. They will be thrilled to see your review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

My dental experience

I consider that my first visit to the Hygienist was very relaxed, positive and professional. My second visit to the dental consultant was particularly enjoyable if that’s possible. I recognised that both staff members really worked as a team. They knew exactly what procedures and equipment was needed and worked proficiently.

25 June 2026
Unprompted review
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Reply from mydentist

Hi,
Thank you for such a lovely review for the practice. They are a wonderful team who I know work hard to offer exceptional care for their patients.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Relaxing

I find the dentist that I use is very friendly and puts you at ease as soon as you walk into is room

24 June 2026
Unprompted review
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Reply from mydentist

Hi Mohammed,
We very much appreciate your 5 star review. Its amazing to hear this feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Helpful, friendly, professional staff.

Helpful, friendly, professional staff.
Excellent service. Check up completed, additional work identified, work completed within 7 days.

24 June 2026
Unprompted review
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Reply from mydentist

Hi Duncan Colclough,
Thank you for your 5 star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Excellent service for toothache

Excellent service for toothache seen the next day antibiotics prescribed great service

23 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Tony Armstong,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 1 out of 5 stars

I have adhd i keep telling them this so…

I have adhd i keep telling them this so I do have memory issues so I thought my appointment was 12 not 11 and the receptionist was cold and was like oh u missed it yeah I had a text yesterday but if if they knew I was late a phone call or a another reminder this morning would of been great there needs to be more support for those with neurological issues not just physical issues 😕 also receptionists need to be more cheerful i getting really nervous speaking to any of them.on the counter due to how they come across

26 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Scott,
We're sorry to hear that you missed your appointment and that you felt unsupported. We understand that ADHD can affect memory and organisation, and we appreciate you sharing your experience with us. We'll pass your comments on regarding additional reminders and support for patients with neurological conditions.
We're also sorry that your interaction with reception left you feeling uncomfortable. Our team aims to be approachable, understanding and helpful, and it's disappointing to hear that this wasn't your experience. We understand how important it is for patients to feel at ease when contacting or visiting the practice.
Thank you for taking the time to tell us about this. Your feedback is valuable and helps us look at ways we can improve our service for everyone.
Kind Regards,
Patient Support Team

Rated 5 out of 5 stars

Just had my annual check up at My…

Just had my annual check up at My Dentist Wrexham with Mausami and her nurse, A warm welcome and thorough check up. They were so kind I was on crutches following an accident making my visit so easy
Been with My Dentist many years and would recommend to anyone
Thank you Pauline Jones

19 June 2026
Unprompted review
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Reply from mydentist

Hi Mrs, Pauline Jones,
Thank you for your lovely comments for Mausami and her nurse, I know they will be thrilled with your review and recommendation.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Great with SEN children.

We’ve attended this dentist for over 18 years now. We get seen to quickly when we need appointments and the dentist is great. My youngest son is autistic and has sensory issues with his teeth. To help him overcome his fears the dentist sees him every 3 months and has got me to tickle him and he checks while my son laughs. It’s such a relief to have understanding with a healthcare professional and for him to adapt to my sons needs rather than him to refuse treatment or risk traumatising my son.

22 June 2026
Unprompted review
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Reply from mydentist

Hi Michelle M,
Thank you for your 5 star review. I am very pleased to hear of yours and your sons experience as mydentist patients and i will share your positive feedback with the practice team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Very capable service

Prompt service all requirements satisfied very pleased with hygeinist and dentistry work undertaken

22 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Graham Ellis,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Excellent dental practice

Friendly, efficient and never have a problem getting routine or emergency appointment. Feel very lucky to have a dental practice like this 👍🏻

24 June 2026
Unprompted review
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Reply from mydentist

Hi Ab,
Thank you for your 5 star review. I am very pleased to hear your experience as a mydentist patient and will share your positive feedback with the practice team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Best dentist ever

Efficient. Communicative. No waiting. Receptionist are very helpful, sending reminders in good time. Best dentist I've ever been to and I'm 70. She's excellent at her job. Had an awkward extraction some time ago which she completed in minutes. No pain. No problems since.

18 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Linda Forbes,
I'm really happy to hear that your treatment went so well. Thank you for your 5 star review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

First class attention

From the gentle reminders regarding my appointment to the professional way the entire team works. Everyone friendly, helpful and supportive. A trip to the dentist that is a pleasure

22 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi,
Thank you for your 5 star review. I have forwarded your feedback to the practice team who I know will very much appreciate your lovely comments.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Dentist understood that Im a nervous…

Dentist understood that Im a nervous patient & calmed me during my treatment

22 June 2026
Unprompted review
mydentist logo

Reply from mydentist

HI Y J Rayson,
We very much appreciate your 5 star review. Its amazing to hear this feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

I have always had good service from my…

I have always had good service from my particular dentist both as NHS & privately. He always goes out of his way to give me the best treatment possible & advise me on teeth health etc.

9 June 2026
Unprompted review
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Reply from mydentist

Hi Patricia,
Thank you for taking the time to leave the practice a 5 star review. We look forward to welcoming you back at your next appointment.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Very good advice and friendly

Very good advice and friendly , always on time appointments , cannot really fault anything

19 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Chris Wilkinson,
Thank you for taking the time to leave a 5 star review. It’s wonderful to read your feedback.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Highly recommend my dentist Uxbridge

I have been a patient of my dentist for many years and am very happy with the service I receive from them. All staff are friendly, courteous and attentive and make the experience a pleasure. I always feel listened to by my dentist Amandeep Kaur and I’m given clear information on what options I have and time and support to decide. Highly recommended.

10 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Georgie Pinkham,
Thank you for such a wonderful review, it is very much appreciated. I am so pleased to read your lovely comments for Amandeep Kaur and the practice team.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Care for the patient

Care for the patient, starting with careful explanation of the procedure, the risks and benefits. The procedure (extraction) was painless, careful. The aftercare was thorough. Thank you, Mircea and your assistant.

12 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Chris,
I'm so happy to hear that everything was fully explained to you in a caring and thorough way and that your treatment went so well. Thank you for your 5 star review.
Kind Regards
mydentist Patient Support Team

Rated 5 out of 5 stars

Great dentist and dental practice

II am very happy with the standard of service and care that I received from My Dentist. The practise is responsive to enquiries and the reception staff are always helpful and friendly be it on the phone or face to face. Communication is good with appointment reminders etc. Sarah, my dentist, is exceptional. I'm not a big fan of having dental work done but she has always put me at my ease and allowed me to make decisions on my treatment whilst providing her expert opinion to help guide me. They are a great team and thoroughly deserved a 5 star review.

17 June 2026
Unprompted review
mydentist logo

Reply from mydentist

Hi Debs Horne,
Thank you for such a lovely review for the practice. I am very pleased to hear your experience as a mydentist patient and i will share your positive feedback with the practice team. They are a wonderful team who I know work hard to offer exceptional care for their patients.
Kind Regards
mydentist Patient Support Team

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