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NCF LIVING Reviews 49,054

•
TrustScore 4.5 out of 5

4.6

Home Furniture Shop•24 Locations
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Review summary

Created with AI, based on recent reviews

Considering 11,660 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, product knowledge, and friendly demeanor, often highlighting how employees go above and beyond without being pushy. People consistently report a smooth and pleasant sales process, appreciating the excellent service and the quality of the products. However, some customers were dissatisfied with the customer service and delivery experience. Issues included delayed deliveries with no clear explanation, damaged items upon arrival, and difficulties reaching customer service for resolutions. A few people also mentioned problems with missing parts and unhelpful responses when trying to address these concerns.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness,... See more

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the quality of the... See more

Service

Consumers find service to be positive, with many praising the in-store experience. Reviewers frequently... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise individual staff members... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers report significant issues,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kev was helpful and explained in detail of furniture. Ie reversible cushions etc. Helpful but did not feel intimidated as you can sometimes feel in some stores. Left me to then look around and said to... See more

Company replied

Rated 5 out of 5 stars

Marina has been absolutely amazing over the past couple of months after we have been in and out the shop continuously being so undecided on what sofa we wanted. Marina was so patient and very welcomin... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service from Andrew. Very informative whilst offering us solutions. Have us lots of space to decide whilst also making sure to be there when we had any questions. Very friendly with... See more

Company replied

Rated 5 out of 5 stars

What can i say!!! Exceptional service from sue and jonny heskins!!! These 2 members of staff always go above and beyond when ever i go into store! Nothing is to much amd never pushy with a... See more

Company replied

Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living room shop
  6. Mattress Shop

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

49K reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Sofa shopping

Very helpful friendly service. Hugh at Paisley explained everything and measured for me and explained different options
Great service

3 May 2026
Unprompted review
Rated 5 out of 5 stars

We had a fantastic experience…

We had a fantastic experience purchasing our dining table from NCF Living. A special thank you to Mr Zahid, who was extremely helpful, professional, and patient throughout the entire process. He guided us carefully, answered all our questions, and made sure we chose the perfect table for our home.

The quality of the dining table is excellent, and the service we received made the whole experience smooth and enjoyable. Mr Zahid’s attention to detail and customer care really stood out.

Highly recommended – we will definitely be returning in the future!

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Sofa buying

Excellent service and advice from Jack at Merry Hill. Lovely range of sofas to choose from, and all feel good quality. Very helpful and would highly recommend!

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Impressive customer service

We are truly impressed with the customer service provided by Mr. Zahid. He was instrumental in helping us select our dining table set. His professionalism is exceptional, and we believe he is deserving of a five-star rating from us.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

Simon, at the Birstall store, couldn't have been more helpful. As first time buyers, we were over the moon with the services NCF offer in comparison to other well known stores. Having the peace of mind our sofa will be held for 6 months is amazing. Simon was great throughout, giving us all of the info we needed!

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolute disgrace.

Absolute disgrace.
ordered 3 seat sofa on 11th jan!!!
Still waiting??
Don't buy anything.You have been warned.
5 months later still waiting.Thank god i only put deposit down.

17 March 2026
Unprompted review

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