Robert Oulsnam and Company  Reviews 934

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 243 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive attitude, making interactions pleasant and stress-free. The service provided is frequently described as excellent, with many people appreciating the clear communication and efficiency throughout their experience. Reviewers highlight the exceptional customer service, noting prompt responses to queries and updates, and feeling genuinely supported from start to finish. However, some people were dissatisfied with occasional issues, such as forgotten inquiries or appointments where no one was present, leading to frustration and wasted time.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, responsiveness, and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the prompt and... See more

Customer communications

Clients share positive opinions on contact, highlighting excellent communication. Many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently sold our house through Oulsnam Redditch and received a great service from start to finish. The initial visit from Victoria was excellent – very professional, friendly and down to earth... See more

Company replied

Rated 5 out of 5 stars

James, Lisa and the team at the Moseley office were excellent throughout our house sale. We first bought the property through James back in 2001, so choosing to work with him again felt completely nat... See more

Rated 5 out of 5 stars

I was dealing with Shania Benton & it was lovely working with her. Oulsnam is very transparent & customer friendly. They always try to work around your schedule & give a realistic timeline if yo... See more

Company replied

Rated 5 out of 5 stars

We received a courteous, friendly and supportive service from the outset from Lauren, James and Lisa (Moseley branch). Clear communication was key to making us feel confident about how everything was... See more


Company details

  1. #7 of 52 best companies in Estate Agent

Written by the company

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Contact info


4.9

Excellent

TrustScore 5 out of 5

934 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

From the moment I contacted Oulsnam’s…

From the moment I contacted Oulsnam’s to when Trina came round, I was bowled over by how friendly, helpful and easy to chat to everyone was. Sarah has been fabulous in communication after selling just days after putting the house on the market too, so I couldn’t have made a better and more informed choice when I decided to let them sell our much loved home. Onwards and upwards now as I plan for my exchange & completion in the next month or so. Thank you to everyone who has helped me realise that my future is right in front of me and I just need to grab it with both hands!

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Selling our property

Fantastic service from start to finish. The Manager was professional and informative and the amazing team in the office went above and beyond to support us and keep us fully informed .
They reassured us when needed and we have no hesitation in recommending them unreservedly.
What an amazing team you are at the Bournville branch . Thank you

24 July 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you so much for your lovely review. We hope you are very happy in your new home.

Rated 5 out of 5 stars

Exceptional Service

From making an initial enquiry to completion, we found the service for the sale of our property helpful, informative and efficient. We had many queries and concerns during the process which were dealt with with patience and understanding. I can highly recommend the Bromsgrove Team.

25 July 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you so much for your kind review it is very much appreciated!

Rated 5 out of 5 stars

Outstanding Service from Start to…

Outstanding Service from Start to Finish – Thank You, Bromsgrove Team!

We had an incredible experience with the Bromsgrove branch of Oulsnam – their support and service were outstanding from start to finish.

Sadie was absolutely amazing during viewings. She’s honest, knowledgeable, and really takes the time to get to know buyers. She even connected wonderfully with our young son, which made the whole process feel more personal and reassuring.

Tom was the perfect person to start our journey with – down to earth, clear, and realistic. He didn’t oversell or make empty promises, which we truly appreciated.

Peter was always kind and helpful whenever we needed assistance or wanted to arrange viewings – nothing was ever too much trouble.

Emma stood out for her incredible patience, support, and kindness. Her approach made such a difference during what can be a stressful time.

And a big thank you to Tim and everyone else in the branch – the whole team was brilliant.

After a disappointing experience with another estate agent, Oulsnam truly saved the day – and most importantly, sold our home. We can’t thank or recommend them enough. If you’re thinking of selling, this is the only company you’ll need.

18 July 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you so much for your amazing review, that is really kind of you and we are really pleased to hear you were pleased with the service from our Bromsgrove Office. We wish you well in your new home!

Rated 5 out of 5 stars

Very knowledgeable and proactive team…

Very knowledgeable and proactive team offering great support throughout the whole process.

30 June 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your comments, the team do pride themselves in their local knowledge and support approach.

Rated 5 out of 5 stars

Great experience purchasing home

We bought our house through Oulsnam and they were incredibly helpful throughout the process, from viewings to helping us liaise with our sellers. Communication was great and Lisa and her colleagues were always available to answer any questions and pass on correspondence. They were also very calm and reassuring throughout which I appreciated when there was a lot to do towards exchange and completion. Would highly recommend.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

The whole office went above and beyond

The whole office went above and beyond
We had a challenging sale and they were great to deal with, worked hard to get the sale over the line and gave 110% from start to finish
Ben in particular was amazing.

13 June 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for taking the time to leave us a review. Safe to safe the process was a long journey for you, so happy we got there in the end for you.

Rated 5 out of 5 stars

Good service

Good service. Always available and sympathetic to problems encountered.
Professional and helpful.

18 July 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Many thanks for your kind words and for taking the time to write a review.

Rated 5 out of 5 stars

Always helpful and friendly

Always helpful and friendly. Dealt with enquiries promptly.

25 June 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for taking the time to complete this review, we really appreciate it and are pleased you were happy with the service provided.

Rated 5 out of 5 stars

Brilliant

Brilliant, lovely people . Always willing to help especially the lovely Shania Benton at the Rubery branch. Very pleasant lady.

16 July 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for the kind review

Rated 5 out of 5 stars

Redditch branch

Jeff Field from the Redditch branch is an excellent viewing representative and was extremely knowledgeable and friendly for my viewing today.

11 July 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your feedback. We’re pleased to hear Jeff provided professional assistance and that you received good service while viewing properties

Rated 5 out of 5 stars

If I could 6* I would

Where do I start... Brilliant, Excellent, Superb, Friendly, Professional, Courteous and Efficient. Just a few adjectives to describe the service provided by Shelbi, Karen and the Team at Oulsnams. A pleasure to deal with and cannot recommend them enough. As someone who operates in the real estate world, these guys put many other firms to shame. If I had another property to sell, I would not hesitate to use them again.

10 July 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your five star review. We are truly delighted to hear how pleased you have been with the service received from the Barnt Green office.

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