Robert Oulsnam and Company  Reviews 933

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 253 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making interactions pleasant and productive. The service provided is frequently described as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the clear communication they received throughout their contact with the company. However, some customers reported issues with communication, noting instances where inquiries were not responded to or viewings were not arranged as expected. A few people also mentioned discovering properties were no longer available through their own searching, without direct notification from the company.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise individual staff members... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the transparency,... See more

Response time

People report positive experiences with response times. Many customers praise the quick replies to inquiries,... See more

Customer communications

Reviewers mention positive feedback about contact. Customers consistently report quick responses to emails... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emma at Bournville Oulsnam proactively and quickly found a good buyer for my house and then during months’ long delays due to difficulty with my purchase, she kept my buyer and everyone else involved... See more

Rated 5 out of 5 stars

I was dealing with Shania Benton & it was lovely working with her. Oulsnam is very transparent & customer friendly. They always try to work around your schedule & give a realistic timeline if yo... See more

Company replied

Rated 5 out of 5 stars

James, Lisa and the team at the Moseley office were excellent throughout our house sale. We first bought the property through James back in 2001, so choosing to work with him again felt completely nat... See more

Rated 5 out of 5 stars

Great experience from start to finish with letting out my property. Was let within a week of advertising. All the staff I dealt with have been great and very helpful. Professionally marketed at a very... See more

Company replied


Company details

  1. #7 of 52 best companies in Estate Agent

Written by the company

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Contact info


4.9

Excellent

TrustScore 5 out of 5

933 reviews

5-star
4-star
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1-star

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

I confess I was dazzled by Oakmans in…

I confess I was dazzled by Oakmans in the first instance but their poor communication and high sale pricing got me nowhere after 12 weeks of marketing.
Oulsnams are the chiefs, put your trust in these guys; viewing and sales offer within weeks!!

15 August 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your comments Clive, delighted to hear you placed your trust in Oulsnams, and were impressed by the service we provide.

Rated 5 out of 5 stars

Actively engaged in selling our home

Shelbi and Sarah were very professional in their dealings with us. We felt they had a good understanding of the pros and cons of our house and took our instructions into account. Selling a house is stressful but we felt the agents actively helped in the process.

10 August 2025
Rated 5 out of 5 stars

Debbie and the team at Redditch were…

Debbie and the team at Redditch were friendly, helpful and diligent. Great people to deal with.

17 July 2025
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Reply from Robert Oulsnam and Company

Thank you for your wonderful feedback. Debbie and the team in Redditch will be delighted to hear your kind words.

Rated 5 out of 5 stars

first…class

kept us informed at all stages first class customer service 👏 would recommend this company to any needing estate agent services

2 June 2025
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Reply from Robert Oulsnam and Company

Thank you for your comments paul, delighted you were happy with our first class customer service.

Rated 5 out of 5 stars

The team at Oulsnam Estate agent…

The team at Oulsnam Estate agent Northfield were very efficient. The process was handled very well and the staff were all very helpful and professional at all times.

5 September 2025
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Reply from Robert Oulsnam and Company

Thank you for your comments Julie, delighted to hear you found the staff to be helpful and professional.

Rated 5 out of 5 stars

I sold my house with Oulsnam in…

I sold my house with Oulsnam in Northfield, and I was impressed with their service from a detailed valuation through to a quick sale and after-sale support, ensuring completion of the property. I would recommend their services.

26 August 2025
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Reply from Robert Oulsnam and Company

Thank you for your comments, great to hear you would recommend the team.

Rated 5 out of 5 stars

Very knowledgeable team.

Staff were very helpful throughout the whole journey and supportive when one buyer pulled out.

2 September 2025
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Reply from Robert Oulsnam and Company

Thank you for your comments Lesley, good to hear you found the staff helpful and felt supported through your journey.

Rated 5 out of 5 stars

Excellent service.

Always received prompt and excellent service. Very pleased with the quality of staff who were always friendly and carried everything out very efficiently.

8 September 2025
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Reply from Robert Oulsnam and Company

Thank you so much for your kind review and we are really pleased to hear you were so happy with our service. We wish you all the best for the future!

Rated 4 out of 5 stars

The office always responded immediately…

The office always responded immediately to my enquiries. They were calm and reassuring, given I had not sold a property for very many years. Given the disparity in fees charged (yours were higher), I would have hoped for greater pressure put on our solicitors to do their bit. The sale of a simple property took far too long.

1 August 2025
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Reply from Robert Oulsnam and Company

Thank you for your review and kind words, we appreciate the legal process can be lengthy and frustrating .

Rated 5 out of 5 stars

Absolutely brilliant service from Sarah…

Absolutely brilliant service from Sarah and colleagues in Droitwich. They supported us throughout the process and achieved a super quick sale and completion. This is the second time we’ve used Oulsnam and we would highly recommend them.

29 August 2025
Rated 5 out of 5 stars

Brilliant estate agents!

From start to finish the whole team at Oulsnams Kings Heath were amazing, guiding us through and helping us with the sale of our house.
Empathetic and hugely professional-would 100% recommend!

15 August 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for your 5* review. We are truly delighted to hear how pleased you have been with the service received from the Kings Heath office.

Rated 5 out of 5 stars

Very professional outfit

The process from coming to value the property, keeping us informed of viewings, feedback and selling was done professionally. Thank you to Sam, Amanda and Sadie.

18 August 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you Prakash, good to hear you found the service professional.

Rated 5 out of 5 stars

Exceptional service

I had an exceptional experience with Oulsnams Moseley. All the staff have been great, especially Lauren who was responsive, helpful and professional throughout.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Oulsnam - a totally professional service

Oulsnam were really good from start to finish , they took photos and measurements all at the first arranged meeting and advised on the selling price with examples of local properties.
Tom was extremely knowledgeable and professional and sent the draft the same day , the adverts were live the next day.
Tom took really good photos and presented the property really well.
They managed viewings and got us a sensible offer within a couple of weeks .
The house is now sold , a superb service from this company and all the staff working there.

16 August 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you so much for your kind review it is really appreciated and we are happy we were able to help you with the sale of your property!

Rated 5 out of 5 stars

Great service

Great service
Ron cashmore made us feel comfortable and was very helpful

15 August 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for your comments Laura, Ron does pride himself in delivering a great viewing experience.

Rated 5 out of 5 stars

Great service from the start

Alison Astle was our agent and she was brilliant from the start. Very professional friendly and was happy to answer any questions about the house. She was timely and accommodating. She let us go around the house at our own pace,we didnt feel rushed or pressured at all. Thank you !

8 August 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for the positive 5 star review. I will pass this onto Alison and the Kings Heath team. Good luck with your search for a property.

Rated 5 out of 5 stars

Very helpful showing us around 2…

Very helpful showing us around 2 properties, one which we had an accepted offer on. Thank you.

16 July 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for your feedback. We’re pleased to hear you received good service while viewing properties

Rated 5 out of 5 stars

Great service

Always positive and enthusiastic about selling our property. Always had time to make you feel your property was important.

30 May 2025
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Reply from Robert Oulsnam and Company

Thank you for your valued comments, delighted to hear you felt important as a client.

Rated 5 out of 5 stars

From the moment I contacted Oulsnam’s…

From the moment I contacted Oulsnam’s to when Trina came round, I was bowled over by how friendly, helpful and easy to chat to everyone was. Sarah has been fabulous in communication after selling just days after putting the house on the market too, so I couldn’t have made a better and more informed choice when I decided to let them sell our much loved home. Onwards and upwards now as I plan for my exchange & completion in the next month or so. Thank you to everyone who has helped me realise that my future is right in front of me and I just need to grab it with both hands!

5 August 2025
Unprompted review

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